Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
Since it seems Constant Contact isn't replying or addressing many of these concerns that longtime LOYAL customers have been posting in this section, I emailed CC to get a response. I am including their answer here. I am giving CC one more month before I move to another platform. No one has time to sift through hundreds of emails to find the one they want!! They can't even promise these issues will be fixed within A MONTH! Here is what they said. My reply is at the bottom. Hello Kim, Thank you for your reply. I understand having to scroll through the emails to find an email is not idle at all. We're still taking feedback for customers and tracking this for our Developers. We've had a number of requests for this feature to be implemented, and I know our Developers are working to see how to implement this into accounts, and not have it throw other things off in the accounts. Updates can sometimes be slow to implement for those very reasons. We do take all of our customer's feedback very serious. This is how we get changes/updates added into the product. But they do take time. Adding something in one place could break things in others. So it's all a matter of being able to balance out a new addition into the programming, without causing programming issues elsewhere. As such this requires lots of testing and developing. But we are taking feedback for new additions to the product very serious. Does this mean we can have it fixed in a week, or a month, probably not, but we are currently working on it. We just don't have an ETA on it in Support or Billing. But it is definitely a pain point for customer's that we're working to correct. If you run into any issues or questions along the way please feel free to reply to this email or click the question mark in the upper right corner of your account to view additional support resources. Thank you for using Constant Contact , Joe Customer Engagement Specialist Constant Contact Customer Care THIS IS MY REPLY: Thank you for your reply, and I understand the issues you are having. I am surprised, however, that no one at CC anticipated this issue before the new version was launched. Here's hoping it gets fixed soon. I will admit I wish I hadn't prepaid or we would definitely be looking at other companies at this point. Our school year is about to start and we will be using CC a lot, and it's definitely frustrating to be dealing with these issues at such a busy time. I advocated for keeping us with Constant Contact (with our CC users and head of school) before you switched to the new platform.
... View more
I agree with both of these comments. I've also left similar feedback but it seems like no one at CC is listening. I am also considering moving to another email program if these issues don't get fixed.
... View more
I thought Constant Contact did a good job with reminding users that archived emails before 2013 would be going away. However, I do agree with the pages view. I am often looking for old emails and found the page functionality very useful, since I could jump a few pages ahead. What would be even better is a search functionality but that doesn't even exist. I have also spent WAY too much time searching for emails, and no - I didn't put everything in the folders so it's hard to find them.
... View more