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DennisD8 · ‎03-17-2025

If my website and 3rd party analytics can tell the difference between an actual open and a bot open - why can't Constant Contact?

DennisD8 · ‎03-13-2025

Here’s my question: How can I do accurate A/B testing when I’m finding discrepancies in Constant Contact's metrics and my analytics? I frequently see hundreds of emails have been sent, hundreds opened and many, many links clicked. In a recent email, Constant Contact reports 800 opens and 226 clicks to two of my web pages. Yet my website's (Wix) own analytics and a third party analytics (Clicky) reported only about 10 clicks to these pages. CC's online agent admits BOTS are an issue and apologized. I suspect the opens being recorded are actually spam filters checking the mail first before allowing it thru. I suspect something similar on the web link clicks. This seriously questions CC's entire metric reporting premise. Anyone have any insight on this issue?

DennisD8 · ‎12-17-2023

When I go to "Marketing Campaigns - All Campaigns" I can see that some of the campaigns are drafts. You should differentiate between drafts that are scheduled to be sent out (published) and those that have not been scheduled. Showing the date and time that a draft is to be published would be helpful. I may have more than one draft in progress - some of which are schedule and some of which aren't. This would save me time. Thanks!

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Re: Analytics

Analytics

Display the publication time and date