Regarding a message I recently sent to customers, one of them couldn't see the text or the social media icons at the bottom; all he could see was the blue background of the message. Is there a setting he could change that would fix this problem? All other customers (that I know of) could see the message just fine.
First screen shot: how the message appeared to me and other customers
Second screen shot: how the message appeared to that one particular customer
[Second screencap removed for privacy reasons]
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