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About FSBHTiger
FSBHTiger
Regular Participant
since
07-05-2010
08-22-2022
14
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06-25-2022
08:26 PM
When I create, copy or edit an email, all fields are replaced by the content of an older email that has been deleted. So, I am unable to create a new email campaign as a result.
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Email
06-25-2022
08:17 PM
05-25-2022
06:06 PM
Years ago, PayPal fees were automatically added to my customer's invoices. For some reason this practice was terminated. PayPal and CC point me to each other and will not address the issue. How are others recovering these costs?
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10-05-2021
05:08 PM
These fees are transactional. Previously the transactional PayPal fees were charged to the buyer, and now they are deducted from the proceeds to the seller. Both CC and PP ignore that this is a burden to non-profits and small businesses but can be easily fixed by either or both of you.
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09-06-2021
01:21 PM
We have been a Constant Contact (CC) user for almost 20 years and have always been pleased until now. Our Straight OUTTA Quarantine was a success but despite the CC Event tool. We could not use reporting because it was easier to work from scratch somewhat correct errors in your data. When the data was accurate, it wasn't easy and time-consuming to create usable reports. We experienced technical issues that took days to resolve finally at Level two. A standing complaint is the inability to charge PayPal fees back to the customer instead of deducting the fees from the payment. I do not understand why you and PayPal chose to neglect this and burden the vendor. I also don't know why large organizations haven't asked or forced you or PP to fix this problem. Another time-consuming problem is making changes to registrants data. The registrant can only change personal details. If the registrant needs to change the order or items purchased or add guests, you must cancel and register again. Finally, when the Event is completed there is a link to email users, but not to the suggested survey. Instead I must use more time to determine how. I do not know if a better or more straightforward and user-friendly app is available, but I am looking for one before our next event.
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07-29-2021
04:07 PM
I want to edit the entire registration, not the Status and Personal Information only. To make changes to the other sections, I must cancel the current registration and register again. This is especially problematic, if they have paid by PayPal, and it is a lot extra work for the host.
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01-23-2019
10:24 AM
It used to be simple to set up and use PayPal for payments for an Event in CC. PP fees were automatically included in my client's invoice. Now the PP fees are deducted from the client's payment and no one can tell me why the change and how to fix it. My client's total amount varies depending on multiple variables, making it difficult and complicated to set up a pre-determined credit card and non-credit price for each item. It should be easy to develop a routine that calculates the fees and includes in the invoice generated. I am disappointed that CC would leave such a gap in this important area.
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