We have been a Constant Contact (CC) user for almost 20 years and have always been pleased until now. Our Straight OUTTA Quarantine was a success but despite the CC Event tool. We could not use reporting because it was easier to work from scratch somewhat correct errors in your data. When the data was accurate, it wasn't easy and time-consuming to create usable reports. We experienced technical issues that took days to resolve finally at Level two. A standing complaint is the inability to charge PayPal fees back to the customer instead of deducting the fees from the payment. I do not understand why you and PayPal chose to neglect this and burden the vendor. I also don't know why large organizations haven't asked or forced you or PP to fix this problem. Another time-consuming problem is making changes to registrants data. The registrant can only change personal details. If the registrant needs to change the order or items purchased or add guests, you must cancel and register again. Finally, when the Event is completed there is a link to email users, but not to the suggested survey. Instead I must use more time to determine how. I do not know if a better or more straightforward and user-friendly app is available, but I am looking for one before our next event.
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