Today part of the vertical column on the left of the email editor has disappeared. The section to change outer and inner backgrounds, text, and link color are not there. I tried in Brave, FIrefox, and Chrome.
- Customer service was excellent until the company was sold. Live chat is totally useless, and if I get one of the few people left from before the sale, they are great but mostly it is like my experience today. I got through your horribly frustrating automated answering robot, finally got it to let me speak to someone. Long hold with incredibly annoying music. The person who answered after 8 minutes on hold asked for the name of the account, I spelled the name, and he hung up.
But this is just the latest in an infuriating cascade of problems over the last year.
- having to log in over and over again as the program times out any time I stop for a few (5) minutes, then requiring that I prove I'm a person by clicking on the elephants or street signs or whatever. Twice of three times.
- changing the main user interface so I have to log out and log back in to get to my accounts - and hiding the link to my accounts under a ... button.
- changing the editing tools and not using tool tips or any kind of on screen explanations of what's changed.
I've been with Constant Contact for almost 14 years and I have persisted because moving all my accounts is going to be a hassle. But I'm going to approach them all about moving to or someone (ANYONE) besides Constant Contact. I can only assume that the new owners don't want small business accounts - maybe you think wants Constant Contact for the 5000 people they laid off today?
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What is going on? I've had so many problems since lat April. It started with replacing images - no images in the account would show, I'd have to leave the campaign and re-enter to get access. Then there was the day of the big change, where basically I could not get into my account or my client's accounts any way, even with help from support (47 minute wait). Now today I am still unable to re-enter a campaign if I navigate back to the account's list of campaigns, and images are not showing when I try to replace an image. I manage six accounts in Constant Contact and I am ready to move them all if problems continue. Maybe you are trying to get rid of accounts like mine - if so, you are sure succeeding.
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