Hi @JimK318   Thanks for sharing this with our Community! Please let us know if you ever need any assistance as you work in your account, we're always happy to help. ... View more

Hi @KarenP24318   So sorry you are not able to see a content block! Our Third Generation Editor does not include blocks specifically named Content. In fact, here's an article from our Help Center that goes over some of the similarities and difference between our two editors. Instead you can add content into individual blocks like our Text Block, or even the ones found under the Layout section of your email's Build tab.      I also would like to mention, at this time the option to insert a table is not a feature that is available. I apologize for any inconvenience this may cause and have submitted a feature request for this in your account. As a workaround we suggest inserting your table as a screenshot instead. ... View more

Hi @MillFallsCharter   I can see you shared your feedback on our image editor in another thread here in the Community as well. So thank you for sharing it here as well. We are always open to receiving feedback like this. As for the experience you’re having with adding text into your email campaign, I apologize this is happening. Have you tried working in a different browser or a private/incognito window? Are you copying and pasting text from an outside source? Having details like this can help us troubleshoot this experience for you. ... View more

Hi @ClaraJ17   Thank you for sharing this helpful tip in our Community! We hope it can help other users as well. ... View more

Hi @JaredG48   I apologize for the wait time you experienced! While we cannot go into your account's billing details here in the Community, I can see in your account you were able to connect with our Billing Support. A member of this team has reached out to you with further information on this request. ... View more

Hi @AbbyE1   I'm very sorry our Text-to-Join is not working as it should for you! I can understand the importance of easily adding contacts into your account. Did you receive any error message? Have you tried on a different phone? After testing your text-to-join I was not able to replicate this same experience. I was able to successfully sign-up a test email that is now appearing in the Contacts section of your account. We always suggest double-checking the number and keyword your contacts are texting. We have seen in some cases where the wrong number may have been texted, or the auto-correct on a phone changed the keyword. ... View more

Hi @user02668   Thank you for reaching out to the community. I took a look at your account and can see it is currently disabled by our billing department. However to maintain your account security we are unable to go into your billing details here in the Community.   I can help share with you some basic information about how our billing works. For instance, accounts using our product are all under monthly payments. The monthly product fee applies whether or not you send a campaign. The only way to stop these charges is by canceling your account. Have you thought about suspending your account during times you are not actively using it? If you don't need to use your account every month, for a small monthly fee you can suspend your account instead of cancelling it. Suspending your account gives you access to everything except the ability to send campaign to your contacts.    If you have any further questions on the status of your account, please call in to our Billing Support. Our Contact Us page also includes an international number for customers located in India. ... View more

Hi @GlenS11   Thank you for bringing this to our attention. I have tracked this experience in your account and added you to our queue to be notified when this is resolved. In the meantime, can you please email us a screenshot of this email's full header? This email can be sent to social_support(at)constantcontact(dot)com along with the answers to the following questions:   How long have you been seeing this message?  Have you tried clicking "Looks safe"?  Did clicking "Looks safe" work?  Does any of your following emails have the same warning?   ... View more

Hi @UtahD   The great news is all of our sign up forms already allow this! If you select all of your desired lists they will all show up on your form.       Just make sure you save your list names as something you wouldn't mind the public seeing. ... View more

  Hi @KellyS257   I understand how important it is to create your emails as easily as possible - images included. So thank you for sharing feedback on this experience! How are you looking to arrange the photos in your campaign? We are always open to ways we can better our user’s experience.  ... View more

Hi @CraigG853   I apologize for any inconvenience that may be caused from Google Analytics not being an available feature. I would be happy to share some basic instructions for our workaround. We suggest using Google's Campaign URL builder to create these Google Analytics links outside of your Constant Contact account. Once you have these links they can then be inserted into your email as regular links.   However I do want to mention at this time, because we do not support this integration we cannot provide any documentation of these clicks.  ... View more

Hi @LPGAAGAPBC   Thank you for reaching out to the Community! We are always happy to help answer any questions or concerns you may have as you're working in your account. In fact, what exactly are you experiencing? Once we get the details we can point you in the right direction. ... View more

Hi @ALFREDK81   We'd be happy to help! This appointment can be rescheduled through the email sent from our Customer Success Team on January the 14th. If you do not have access to this email, we have resent it to the contact address on your account. Please click on the  Schedule A Call button at the bottom of this email. ... View more

Hi @RoopakG   I can see you have also posted this experience on another thread here in the Community. I would however like to post our response in this thread as well.  We always suggest having your contact check their spam folder or their promotions tab if they are using a  Gmail account. We can also troubleshoot this further for you  if you can please email us the address you are working with. Please send your email to  social_support(at)constantcontact(dot)com. ... View more

Hi @RajayD   We'd love to help you make your Facebook post as great as you'd like! We would however like to clarify exactly what you're seeing. Would you be able to share with us a  screenshot or a link to your post?  I took a look at their account and can see you have added in the Subject Line Personalization to your social share post. Personalizations like this are meant for a subject line in our Third Generation Editor and will not display correctly through a social share post. Is it this personalization in your post that you are speaking about? Once we get these details we can help further. ... View more

Hi @LisaP910   That's a great question. At this time our Events are only set to have one date connected to it. With that being said, we have seen customers workaround this. I would suggest setting your event dates as items you're selling. Having these dates as items will allow contacts to register for both at one time. ... View more

Hi @RoopakG   Thank you for reaching out to the Community! I apologize your contact is having this experience with resubscribing to your account. Has your contact checked their spam folder? Is this a role address or a Gmail account? Details like these are helpful for us to have. In fact, if you can please email us the address you are working with we would be happy to troubleshoot this further for you. Please send your email to social_support(at)constantcontact(dot)com. ... View more

Hi  @BalancedM  thank you for reaching out with this feedback! The good news is notifications like this are available in your account. I would suggest taking a look a utomatic email  updates for Sign-Ups and Unsubscribes . These updates are r eceived by email and can be set to report daily or weekly with details about contacts recently added or unsubscribed.  ... View more

Hi @OpenAirBigBear   Thank you for reaching out to the Community about this link. After looking into this further it seems this link is for an internal article only our support has access to. I apologize for any confusion or inconvenience this may have caused. In the meantime, to use Google Analytics in our Third Generation we suggest doing an internet search for Google's Campaign URL builder. Once you create this G oogle Analytics links outside of your Constant Contact account, you can then insert them as regular links. I have updated Briody's response to reflect this answer as well. ... View more

Hi @partnership_nj   Thank you for bringing this to our attention! I apologize the Contact Us button is not working in your account as it should. What browser are you using? If you have not done so already, I would suggest  trying in a different browser or a private/incognito window. Does this happen in your incognito window as well? What page of your account are you on when you're trying to access the contact button? In cases where we this has happened, users have been able to access the Contact Us button from a different page.  Pages where this sidebar links has worked includes: Campaigns, Reporting, Sign up Forms or Integrations. ... View more

Hi @NeilM595 thank you for sharing your feedback on this! The good news is this information can be found when viewing a specific contact’s details. That person’s detail page includes a section titled Engagement.     This is where you can view all of their engagement (bounces, opens, clicks, etc.) with the emails you’ve sent. ... View more

Hi @ErinL48   Thank you for following up with us on this experience. The apply button being cut off like this is something we are still continuing to troubleshoot. In fact I have added you to our queue to be notified when this is resolved. In the meantime, I would also like to mention in cases where the A pply Filter button is partially cut off, it is still clickable. However in cases like this, where the  Apply Filter button is completely cut off, we suggest checking if your browser's font size is set larger than default.  ... View more

Hi @SandyM90   We'd be happy to help clarify this for you! Although you are still working in our older Legacy Templates, all of the email in your account are mobile templates. This is something I can see through our end of the system. If you were not working in a mobile template, opening a draft or copying a sent email would give you a pop-up warning you to switch to our newest Third Generation Editor for a mobile template instead.   I hope this helps! ... View more

Hi @JayS0299   I apologize for any confusion our previous answer may have caused. Has the address shown in your Wordpress plugin updated? In cases where the  organization information has not updated after being changed on the My Settings page, we have seen it change after 24 hours. This is something we are looking into further. In the meantime, as a workaround we suggest waiting 24 hours, and then check the website again. After this 24 hour period, the address should be updated. If you have any further questions about this please reach out to our Support Department directly. We have a team that is specialized in this Wordpress plugin. ... View more

Hi @GeoffreyS1   Thank you for sharing these details with us! Please let us know if un-archiving and re-archiving your email campaign helps. ... View more

Hi @JeanineB53   Thank you for sharing your feedback on this feature! I apologize this is not currently available. I have submitted this feature request in your account. ... View more

Hi @DavidH072   I can definitely understand how helpful it would be to access this information on your mobile device. I apologize this is not currently the case. We have however successfully submitted this feature request to the appropriate teams. Please let us know if there is anything else we can help with in your account. ... View more