Hi @MatthewS188    Thank you for reaching out to the Community! I apologize there has not been an update on this experience since my previous reply in this thread. We have however also added you to our queue so you can be updated when this is resolved. ... View more

Hi @Bertolet_Construction    I apologize you have seen this change in your open rate. Through further troubleshooting I can see many of your campaigns with high open rates were resent to your non-openers. Not only this, but your contact list size also varies on certain campaigns. Readers opening your emails who are on a smaller list will cause your open rate to be high.   Have you had any reports of your contacts not receiving your emails? Some of these campaigns with your lower open rates have many contacts in its did not open report with the same domain. They are also majority private domains. Private domains do tend to have a stronger filter setting than others that can cause your email to not properly be delivered. This in turn lowers your open-rate. In these cases we suggest whitelisting Constant Contact in their security settings. ... View more

Hi @user780574    Thank you for reaching out about your account! The good news is because your account is still apart of our free-trial period you have not yet been charged. Our trial accounts also only last 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. These accounts will no longer be active. We have however scheduled your trial to be canceled as a courtesy.  ... View more

Hi @tulik    Thank you for sharing this feedback here in the Community! I apologize you were unable to edit your images as easily as you should. Though you were assisted by our Phone Support, I want to make sure our answer is shared here as well. This experience was based on your browser. We previously received reports of customers being unable to properly use our image editor through Chrome. This has since been fixed. In fact any user that may still come across this, we suggest clearing the cookies  in your browser and reloading the editor. Are you able to edit your images after trying this workaround ? ... View more

Hi @AnnetteM4216    That's a great question! You are correct, at this time Instagram is not an available option for Social Share. This is however a feature request our Product Team is still collecting feedback on.  Do you want their entire email converted and shrunk into a single image?  Do you want to choose an image from their email to share? We want to make sure the connection we offer for Instagram is the best version we can provide. So a ny additional information on what our customers would like to see through posting on Instagram would be really helpful. ... View more

Hi @JohnW820    We can understand how important it is to have access to the images in your account. We would however like to clarify what exactly is causing you to believe your images have been lost images? If the Library tab of your account blank? Are you unable to see your images in your email editor? It will be helpful to have any further details on what exactly you are experiencing. I have taken a peek and c an see you have over a 1,000 images in your Library with almost 200 in your Trash that are still available to be restored. ... View more

Hi @NikkiB10022    Thank you for reaching out to the Community about your account!  We're so happy to hear our Support agents was able to help you today.   However can you please clarify what exactly you mean about your lists being copied? Is "Helmsley spear" a list name in your account or a separate account? This is an important detail to have  because in order for addresses to be contacted into a separate account they  will need to be exported and then uploaded into the second account. Not only this, but I  have also taken a look and do not see a contact list with this name. The good news is I can see contacts have successfully been uploaded into your account today.  ... View more

Hi @KarenD645    I apologize for this experience you've had! Please email us at social_support(at)constantcontact(dot)com with your username, the feedback you were providing, and a reference to this post. We are always open to ways we can better our user's experience and would be happy to submit your feedback to the appropriate team. ... View more

Hi @user375972    I apologize you are unable to connect with our Support! For your account security we are unable to go into your billing details here in the Community. We can however share our Pricing Page where you can find the different levels of our pricing plans. We also have this article in our Help Center that goes over how and when users are charged for an account. ... View more

Hi @FoxGuy    Thank you for reaching out to the Community! I have taken a peek at your account and can see you did previously h ave access to more then one user. However under the current plan you're in, you only have one user available. With that said, I have reached out to billing for assistance. One of these agents will review your account and contact you directly with any further updates. ... View more

Hi @CarlC960    I'm so sorry to hear you're unable to view our site as easily as you should! Are you able to view any pages in your account? For the tabs that are not opening correct, are you receiving error messages? Is this experience happening in more than one browser? If you have not yet tested your account in a different browser or a private/incognito window we would suggest doing so. This allows us to see if there are any 3rd party add-ons that could affect how Constant Contact is working. ... View more

Hi @TedN58    Thank you for reaching out! We would be happy to look into this further for you. In fact, where are you trying to make this update? In your email footer or the organization address in your account settings? Are you seeing any error messages?   I was unable to replicate the same experience when testing the physical address in your email footer. you can see this address change through the support copy available in your account. Because of this I would suggest trying to make this address change through a different browser or even a private/incognito window. Are you able to make a change to your physical address in a different browser? ... View more

Hi @GlendaK    I apologize your emails are not being properly delivered. For the contacts this is happening with, do they have the same domain? Though you mentioned being unable to contact individual ISP providers, having your contacts whitelisting Constant Contact in their security settings is always a great step. Another troubleshooting step we would suggest is sending a blank test or even a copy of your email with an altered subject line. Taking these steps allow you to see if emails  are not delivered due to your email content or subject line. A test of your most recent email did successfully deliver to my inbox.  So please let us know if your contacts are  able to receive this blank test! ... View more

Hi @EvelynW83    At this time email support is not currently a line of support that is available. I apologize for any inconvenience this may cause! I have however submitted your cancellation request to our Billing Support to be reviewed. Please let us know if there is anything else we can assist with in the meantime. ... View more

Hi @KimberlyP8    We see you have previously worked with our upper level of support on this. You mentioned to this team this experience appears to be an isolated incident involving only a few email recipients. In fact, the link was resolved for the contact you did further troubleshooting on. If you are however still having this experience we would like to collect a few more details and continue looking into this for you. For instance are your contacts seeing any errors? If so what errors? Does this happen on a home or company network? Wh at security programs are the contacts using?  Having of these details allows us to make sure we don’t repeat the same troubleshooting steps as last time. ... View more

Hi @MarquisWines    Thank you for giving us this update!  Wh itelisting Constant Contact tends to be the solution needed for clients with strict firewalls and security apps. As for your other client, i f it’s on a mobile device it could be a network issues causing the link to be blocked by mobile data. ... View more

Hi @RubenR068    You're very welcome! We're happy to hear our explanation has helped. Please feel free to reach back out to the Community if you have any further questions. ... View more

Hi @FredH007    Thank you for giving us this update! We have received your email and will respond to it with any further updates. ... View more

Hi @marka107    You are correct, the r20.rs6 is the redirect link domain we use on tracking for our reporting. Although you have already spoken to our Chat Support about this, we wanted to make sure this answer is also shared here in the Community for other users as well. We have received similar reports of the  uBlock extension blocking our tracking ling.  In these cases we suggest either turning off uBlock Origin or disabling the block for rs6.net and/or r20.rs6.net in extension's settings. ... View more

Hi @HollyA10    Thank you for reaching out to the Community about your account. I'm sorry to hear of any confusion there may have been with the status of your account. With that said, I have taken a look and can see your account has successfully been canceled. ... View more

Hi @MarquisWines    We're so sorry to hear this is happening with your contacts! After further troubleshooting our upper level of support was able to confirm this is usually caused by some security programs. What security program are these contacts using? Are they reading your emails on a home or work network? Because of this we suggest h aving these contacts wh itelist Constant Contact URLs in their security software. ... View more

Hi @user825201    I'm sorry to hear you too are seeing this message in your account. I have taken a peek at your account and can see this messaging is due to a disable in your account placed by our Account Review. Please call into our Account Review Department for further assistance. One of these agents can help you get the answers you need. Thanks! ... View more

Hi @FirstNameL806912    Thank you for following up with this information! We have submitted a ticket under your account with the details of this experience. Though there is not currently a time estimate of when it will be resolved, we have added you to our queue to be notified when it is. Using a different template has been a workaround that has worked for other users. Are you still having this same experience when using a different email template? ... View more

Hi @NVARW    Thank you for following up with these details. We're happy to hear you were able to make these edits after all! This experience is something our support is continue to troubleshoot. In fact we have tracked this experience in your account with this newly provided information included as well. We have also added you to our queue to be notified when this is resolved. Please continue your mentioned workaround or even working in another browser in the meantime. ... View more

Hi @user543679    Thank you for reaching out to the Community about your emails! Emails being correctly delivered to your inbox is definitely very important. Checking your different folders is always the first step we suggest. So thank you for doing this! A test of your most recent campaign landed directly in my Spam folder. Emails sometimes are not delivered due to email content or subject line. Sending a blank email with a simple subject line is a quick way to see if the original email is being blocked due to content. With that said, please email us at social_support(at)constantcontact(dot)com with a reference to this post and the following details:   Name of campaign Email address you sending to and email client being used Is this happening with more than one contact? Are you able to receive these blank email tests? ... View more

Hi @EricF037    I'm so sorry to hear you feel this way! This is definitely not the experience we want our users to have. In fact I have taken a look at your account and can see you have updated all of the account owner details except the username. Are you able to log into your account as the account owner? If you are, then I would suggest updating your previous account manager username to have a number or symbol at the end of it. Doing this will allow you to use the correct username as the new account owner. However if for some reason you cannot log in under the Account Owner, please call into our Phone Support for further assistance. ... View more

Hi @BradD136    Thank you for reaching out about your contact forms! We understand the importance of contacts being able to sign-up to the correct lists. Even though it's the same universal code is offered for every sign-up form, you can for sure create multiple inline sign-up forms. In fact each inline form has it’s own separate inline code that can be added onto your website. These customized codes allow your forms to be assigned to different lists in your account.   However we would like to clarify what exactly you mean by two web-pages. Meaning are these two companies or two different pages from the same company? This is important to know because although multiple inline forms can be created and used at once, the same company name will be shared on all forms. Not only this, but as you mentioned, only one pop-up form can actively collect information at a time. Our pop-up forms do not currently have s pecific codes making you unable to have different pop-up forms for multiple websites you may manage. I apologize for any inconvenience this may cause and have submitted this feedback directly to our Product Team. ... View more

Hi @MAFE    Thank you for reaching out to the Community about your event reports! Our reports will automatically sort alphabetically in Excel. With that said, both exported reports on this event appear to sort alphabetically by “Name of Fair/Festival/Associate member.” This happens because it is the first field listed on the registration form. As for your registrants details, your Registration Information is listed at the top of your form with the additional participants below. So in your example, Aaron Andrews will be listed first with Zelda Zenz below.   For the missing company field, is “Name of Fair/Festival/Associate member” the Company field you are looking for? I have taken a look at your event and do not see a field labeled Company. More importantly your registrant does not ask for the company name or “Name of Fair/Festival/Associate member” for the additional participants. Not having this field for additional participants will cause this section to be blank for them. I would suggest adding this field to your additional participants section. Making this update will allow the information to be collected for future registrants. ... View more