Hi @BrendaM37   The "Accepted Solutions" button is only viewable to the original poster in a thread. This is why you do not see the option - because you are creating a comment on this thread and not the original post. I apologize for any confusion not seeing this button may have caused! ... View more

Hi @LWV-HillsboroughFL   I apologize for this experience you're having in your account! Have you tried working in a different browser or a private/incognito window? I also would suggest checking the zoom settings in your browser. If your zoom is set to a number higher than 100% this can cause the pop-up to get cut off. If you are still unable to close this pop-up after testing your browser and zoom, would you be able to provide a screenshot? After taking a peek at your account I was unable to replicate this experience. Having a screenshot can allow us to troubleshoot further for you.    ... View more

Hi @JoeD124   Thank you for reaching out to the Community about your event. Sharing the link to your landing page definitely allowed us to better understand which section you were trying to change. I can completely understand how helpful it would be to change these background colors. At this time there is no feature available to change a background color without editing the event theme. I apologize for any inconvenience this may cause! ... View more

Hi @user00880   That's a great question! Your pricing plan is based on  the number of  active contacts  you have in your account and if you are under an Email or Email Plus plan. Here's a link to the different  contact pricing tiers that are available. You also can delete contacts and upload a new list under your pricing tier. The good news is there are no limits to deleting lists of contacts. Your account will also not be charged extra fees. In fact, your pricing tier will update to correctly match the new amount in your account.  ... View more

Hi @MaureenG8   Thank you for reaching out to the Community with your feedback on our A/B  subject line testing tool.  I did want to first mention this tool is no longer in beta and is currently available on every 3GE template.   I also can definitely understand how helpful it would be to test other variables. I apologize, this is not a feature we currently provide. This is however a great feature request we have tracked in your account and submitted to our engineers! In the meantime here are some of our articles that goes over A/B testing in our system:   What is A/B Testing? Why It Matters & How to Get Started Stage an Epic Battle with A/B Testing Manual Subject Line A/B Testing and List Size   I hope these articles help! ... View more

Hi @EmilyB1   Thanks for sharing that tip with us! Glad you were able to insert an em-dash into your campaign. ... View more

Hi @PatrickIETF   That's a great question! Emails bounce as non-existent if there are any typos or the email address is no longer in use. We would suggest double-checking for any obvious typos. While on the other hand, contacts that bounce as suspended after repeatedly bouncing as non-existent. A contact can become suspended from any Constant Contact account sending email to it. For both types of bounces we would suggest contacting them outside of Constant Contact to see if they are still good. In fact, here's an article we have that goes over the different types of bounces and how they can be resolved. ... View more

Hi @DKeller   Adding an RSVP Block to an email campaign is an Email Plus feature available in our 3GE templates. Your account has access to our Third-Generation Editor and is under our Email Plus billing plan. In fact, I took a peek at your account and can see you have tested a RSVP block in your most recent campaign. Please let us know if you have any further questions about your emails. We're always here to help! ... View more

Hi @AlisonK84   We definitely do offer a tool to do this in your email campaigns. I would suggest adding in a mailto link. Adding this link through a button or text in the body of your email allows a new email to open in your contact's default email client when clicked. I hope this tool helps! ... View more

Hi @SongsdhitC   I am so sorry for any inconvenience caused from not having this feature. I can definitely understand how helpful a feature like this will be available. While we do not currently have a time estimate of when it will be available, it is a feature request being tracked and looked into by our engineers. When this feature does become available we will notify customers through the Notification Center of your accounts.     Please let us know if there is anything else we can assist with in the meantime!       ... View more

Hi @USCRaceandEquityCenter   That's a great question! Registrants can definitely receive unique registration numbers. You first would have to enable tickets  for printing or viewing on mobile devices under the Optional Features section of your event basics. These registrant tickets are where you can find these unique codes. ... View more

Hi @Lizziebeth10   I can definitely understand how helpful it would be to resize your images to your exact desired size. I apologize our resizing tool does not work this way. As Curtis mentioned previously a feature like this is something our engineers are looking into and currently collecting feedback on. In fact we have submitted your feedback on this in your account. ... View more

Hi @user49857   Thank you for reaching out to the Community about this message you're seeing. I took a peek at your account and can see you were able to get in touch with our support. If you have any further questions about your list review please give a call in to our List Review team and one of our agents can help further. ... View more

Hi @First-NameL83111   I apologize for any confusion there may be with the charges on your account. For your account security we do ask that you speak to our Billing Support team directly, as we can not go into your billing here in the Community. Our billing department can be reached at the numbers listed here. One of our billing agents can help you get the answers you need. Thanks! ... View more

Hi @EleniH7   We have submitted this feature request in your account! I apologize access to your email's HTML is not currently available. However it does sound like these formatting changes may be a result of copying and pasting from different newsletter contributors. If you are copying and pasting I would suggest taking a look at this  article we have to help with  removing problematic formatting. ... View more

Hi @LindaS5058   Thank you for reaching out to the Community about your email. I apologize you’re seeing these formatting changes you’ve described! I took a peek at your account and can see you are reusing 2GE templates. When creating your emails I would suggest using new blocks instead of replacing content in old blocs. Are you copying and pasting content? If so, here’s an article we have to help with removing problematic formatting from your copied text. I also would suggest taking a look into the 3GE templates available in your account. These templates help maintain your formatting changes and can be found when you create a brand new email. ... View more

Hi @LivingstonParishChamberofC   That's a great question! The good news is if you have updated a contact, their new email address will not be on the suspended list. Our system recognizes contacts by their emails and not their names. ... View more

Hi @DawnK2997   I can definitely understand how helpful it would be to access your email's HTML to insert symbols. I took a peek at your account and can see you are working in our Third Generation Editor. At this time HTML access is not a feature available in these campaigns. I apologize for any inconvenience this may cause! This is however a feature request I have tracked and submitted in your account. In the meantime, I would suggest pasting your symbol into a text block and use the superscript or subscript we provide to format these symbols further.  ... View more

Hi @PublicR13   Thank you  for reaching out to the Community. I apologize for any inconvenience  caused from this recaptcha badge showing on your website! At this time being able to remove this badge is not a feature we provide. I have however tracked this feedback in your account and submitted it to our engineers. Please let us know if there is anything else in your account we can help with in the meantime. ... View more

Hi @DavidW76071   I'm so sorry to hear the directions in this thread have not worked for you. We would be more than happy to help you further with adding your social media links to your email! Was there any part of our directions that were confusing? Are you receiving any error messages? Are you unable to find where to edit or insert your social media link? Having these details can help us to better understand your experience. ... View more

Hi @MichelleB93831   Thank you for reaching out to the Community about your email. I can definitely understand how helpful it is to add an event to your calendar. I apologize for the experience you've had with this feature showing the wrong time zone. You are correct, at this time this is not something that has yet to be resolved. It is however something we are still tracking and troubleshooting further. In fact, I have tracked this experience in your account and added you to a queue to be notified when it is fixed. ... View more

Hi @user87939   Thank you for reaching out to the Community about your email. I apologize you're having this experience when you're customizing your emails. Please email us email us at social_support(at)constantcontact(dot)com with your username, your campaign name, the email client you're using and a reference to this post. Once we have these details we can troubleshoot this further for you! ... View more