Hi @JolieG8   That’s a great question! I can definitely understand how helpful it would be for this experience to be resolved. I apologize at this time there is not yet a resolution. As Taryn mentioned above, we have however added you to a list to be notified when this is fixed.    For a workaround, you can manually re-add the contacts to the specific Autoresponder list. This way, the existing contacts should be queued to receive the autoresponder email. I hope this workaround helps. Let us know if you have any further questions!  ... View more

Hi @MariaP234   I can definitely appreciate not wanting your home address made public for your business. We do understand,  but a legitimate physical address is required by law. We are not able to hide or make the physical address optional. As Nichelle said above,  you can set up a PO Box if you do not have one and use that instead. I apologize for any inconvenience. ... View more

Hi @DebraK632   I can definitely understand how helpful a tool like this would be. I apologize at this time we do not currently offer a tool that can spell-check your email addresses like this. Misspelled addresses like this will however bounce as Non-Existent. In the bounce reporting of your email campaigns is where you can find these bounces, edit the typos, and resend your campaign to the correct address. ... View more

Hi @MarjorieM80   Thank you for reaching out to the Community! So sorry you're unable to find the short URL for your email campaign. This Share URL has recently been placed under the More drop down on the Campaigns page of your account.       Here's a link to step-by-step directions in our Help Center. ... View more

Hi @SeanB1   Thank you for reaching out to the Community about your emails!  I apologize your click rate has decreased while using our newer templates. I took a peek at one of your recent emails and can see that they look great. The one suggestion I would have is to put your links in a button block. Using a button block rather than having your link as regular text will allow it to stand out more. In fact, here's a link from our Help Center with more tips on how to Improve Your Click-Through Rates.   I hope this helps! ... View more

Hi @ChristyF06   Thank you for coming to the Community with your feedback! I can definitely understand how helpful it would be tab your text. I apologize this is not a feature that is currently available. This is however a feature request I would be happy to track in your account and submit to our engineers. ... View more

Great @MargieW!    Please let us know if making a copy helps, or if there is anything else in your account we can assist with! ... View more

Hi @melindab911   Thank you for reaching out to the Community with your feedback on this feature. I apologize this is not a feature that is available. I have submitted this feature request in your account and passed it along to our engineers. When this search feature becomes available it is something we would announce here in the Community as well as in the notification center of your account.         Please let us know if there is anything else we can assist with in your account in the meantime! ... View more

Hi @user32812     Thank you for reaching out to us about your email. I took a look at your most recent email and wasn't able to replicate this issue. Is this happening when you forward your email? This is something we would be happy to look into further with you. Please send us an email at social_support(at)constantcontact(dot)com referencing this post, with your campaign name, the email client you're viewing this in (Outlook, Gmail, etc), and a screenshot of how it's displaying for you.    ... View more

Hi @First-NameL495327   Thank you for reaching out to the Community. I can definitely understand how helpful email support will be. You are however correct, email support is not currently a line of support we offer. I apologize for any inconvenience this may cause! Though we are not available by email support is available by phone, Twitter, Facebook, online chat or here in the Community as well. In fact, is there anything we can assist with in your account? We would be more than happy to further assist you. ... View more

Hi @JayS953   Thank you for reaching out to the Community! So sorry for this experience you're having with working in your account. Are you receiving any error messages when you have to refresh? I would suggest trying in a different browser or a private/incognito window. This will help to see if this is happening in your account or just the browser you're working in. ... View more

Hi @LizL281   Thank you for reaching out to the Community with feedback on the experience you've had with creating your email. This is definitely not how we want it to be. While we do offer the ability to add in a 4 column layout block, it sounds like your original email was created before this block was made available. This is what caused you to have to create a new template. I apologize for any inconvenience this may have caused.   As for the formatting changes in your copied text, this is usually caused by coding. Copying information from an outside source brings over coding with it that does not always display correctly. Because of this we suggest removing problematic formatting from your copied text. Here is an article in our Help Center that helps go over how to do this through a simple text editor. I hope this helps! ... View more

Hi @PattyO31   That's a great question! You are correct, you have to make your event live in order to send a test of your email invitation. The good news is although your event will be live none of your contacts will see the event registration until you send an invitation or share the event URL. ... View more

Hi @FortValleyS4   Thank you for reaching out to the Community about your contacts! I can definitely understand how important it is to remove inactive subscribers from your account. I apologize at this time we do not have a cumulative did not open report. We are however tracking this feedback on a feature like this, and offer a workaround that can be found here. ... View more

Hi @JasonC27   Thank you for reaching out to the Community about your email! I apologize you're having this experience with creating your email and viewing your images. I took a peek at your account and can see you were able to get in touch with our phone support about this as well. I can also see you have also been added to the queue to be notified when this experience with your images has been resolved. Please let us know if there is anything else we can assist with in the meantime. ... View more

Hi @ErikaC5   Thank you for reaching out to the Community!  I'm sorry that you were having difficulty receiving your test emails. We were experiencing some issues with test emails being successfully sent but our engineers worked on finding a resolution for this. Please let us know if there is anything else we can assist with in your account in the meantime. ... View more

Hi @MargotF7   Thank you for following up on these questions! I will definitely add these details to the ticket we have created in your account. In the meantime, please do try editing your images through different browser or a private/incognito window . Working in a different browser or a private window typically helps. ... View more

Hi @PegH78   Don't worry! Your posts won't share to your personal page unless you choose to post it there. You're right,  you will have to first log in through your personal account. You only have to do this  so Facebook can see the Business pages that you manage and have connected to your personal page. However, when you post you can choose to only share to your business page.     ... View more

Hi @MargotF7   Thank you for reaching out to the Community about your images. I apologize this is happening when you make edits to them.  Does this happen with all images?  Does this happen when editing via the library, or inside a campaign? Are you saving these edited images as a copy? This is something our support is looking into further. In fact, I have tracked this experience in your account. While we do not have a time estimate of when it will be resolved, we suggest trying a different browser or a private/incognito window. We have also added you to the queue to be notified when this is resolved. Please let us know if this browser work around helps! ... View more

Hi @JuneS6,   I can definitely understand how helpful it would be to send a confirmation email to your contacts when updating their email address. I apologize this is not a feature we currently provide. This is however feedback on our program I would be happy to submit in your account. We are always looking for ways to better our user's experience! ... View more

Hi @FirstPresRdg   Thank you for reaching out to the Community about your contact! I apologize you're having this same experience with resubscribing them. Sending the direct link for your sign up form is definitely one of the troubleshooting steps we suggest. I took a peek at your account and can see you were able to get in contact with our support about resubscribing your contact. Please let us know if there is anything else we can assist with. ... View more

Hi @BSTC   Thank you for reaching out to the Community! I apologize for any confusion that may be caused from these ellipses. Did you send multiple test emails to your address before the final send? Settings in different email clients cause these ellipses when receiving the same email multiple times. I would suggest deleting old test copies before sending yourself a full, live send. The good news is your contacts will not see these ellipses when viewing your email. ... View more

Hi @TMG_Wisconsin   Great questions! You are correct; even though you get a vacation/auto-reply from a contact they can theoretically open your email at a different time. Normally these auto-replies are set up to acknowledge your email has been received but they are not currently in office or available to read it. So if a contact bounces repeatedly for an auto-reply they will not be marked as suspended. Contacts are only marked as suspended after bouncing repeatedly as Non-existent, which these contacts are not. Here is an article we have in our Help Center that can also help explain the different bounce types there may be.  ... View more

Hi @CarolyneA1   That’s a great question! I can completely understand how helpful it would be to further reach out to your contacts once your autoresponder has finished. I apologize this is not an automatic feature on our campaigns. You can however manually add these contacts to a new list. If you view the sent or open reporting for your autoresponder series you can move them into a new list.       I would also suggest doing these steps with the last email in your series to have the cumulative amount. Using the last email in your series will also help ensure they have finished your autoresponder. ... View more

Hi @RichH527   Thank you for reaching out to us. Your account is billed five days prior to your monthly service period start date to ensure that the payment will be processed by the time your bill date comes around. The invoice cannot be created until the service cycle is completed. However, a receipt is created at the time that the card is charged. Here is more information about how you are charged for your Constant Contact account . If you have further questions about your billing, please contact our Billing team directly as we cannot discuss account specifics here in the Community. ... View more

Hi @PegH78   I apologize for any confusion there may be with connecting your Facebook account. Because Business pages are connected to a personal page, you would have to sign in through your personal account. Once you sign in to Facebook, you’ll get a pop-up where you can select your business page. On this pop-up you can choose to connect only your business page and not your personal page. I hope this helps! ... View more

Hi @LukeF1   So sorry your contacts were added to the wrong list! Do you have these contacts isolated in a list or a file of their own? While there is no undo button in our system, there is a simpler workaround you can try. If you have a file with these contacts separated, I would suggest uploading them into a new and separate list in your account. Once they are in a list of their own you can remove these contacts from the list they were accidentally added to. I hope this helps. ... View more