Hi @KenK194    I apologize your invited contacts are seeing this message in their browser! I can understand how important it is to not see this message. With that being said, this is not something we can control as it is based on the security program on their computer. Are your contacts able to continue past this Not Secure message? We have seen cases where this messaging does not prevent registration, and once a customer continues, the message will go away. I would also suggest reaching out to the company of this payment method for further assistance as the charge is not being collected through their payment system and not by Constant Contact. ... View more

Hi @AngelaP8    I apologize this is happening with your image! After troubleshooting in your Library with a test image I was unable to replicate this same experience. In fact, I can see there are rotated versions of some of the images saved in your Library. Are you still in need of assistance? Which images were you trying to edit? Are you seeing the same unedited image twice? What browser are you working in? We have seen cases where the edited image file does not show in the Library. As a helpful workaround we suggest refreshing your webpage once you upload your image, and then edit it as needed. ... View more

Hi @KristinM84    I apologize we do not currently have a time estimate of when this error message will be resolved. A t this time we  are only fixing critical issues on our events program. Though we are not planning any further development at this time, I have tracked your experience  in the event that there is any change in the future. In the meantime, d id e xporting the full event report help you get a copy of the details you needed? ... View more

Hi @BrianL90 thank you for your feedback on our event reporting. With that being said,  exporting a full report of these registration will include the details you are looking for. I hope this helps!     ... View more

Hi @CarrieK564    I apologize you're receiving this error message! We have seen cases in the past where multiple scheduled posts with the same content can fail with an error 368. This error appears to indicate that Facebook is deeming the content to be spam.I have taken a look at your account and can see you have 18 posts scheduled within the next month. Because of this, I would suggest pinning the post to the Facebook page instead of posting it several times. This workaround allows your post to remain at the top of your page as long as you would like. ... View more

Hi @JuneV99 thank you for reaching out with your feedback on the billing of your account. I apologize for the experience you've had trying to do this! I took a peek and can see you are trying to reduce the pricing level based on your contacts. At this time, only our Billing Support is able to assist with this. However I can see you were able to connect with these support agents and receive the assistance you needed. Please let us know if there is anything else we can help with in the meantime! ... View more

Hi @ILC.bcla71111    I exported a copy of your contacts and can see there are some on your list that are actually marked as unsubscribed or awaiting confirmation. In some accounts contacts marked as Unsubscribed, Awaiting Confirmation, No Permissions Set, and Temporary Hold can show as contacts in lists and are counted in the list number. These contacts however cannot be moved to another list or scheduled to.  I also was not able to see any fluctuations of the number of contacts your email sent to other than unsubscribes from the previous campaign. I would suggest m oving all contacts from your current list into a new list. Doing this will move only Active contacts, allowing the correct amount to show. You can then you can delete the old list. ... View more

Hi @Meals_on_Wheels_Chicago    That's a great question! At this time we do not offer a tool that can pull this information from your account. We have seen customers export both the sent report on one of their campaigns and their current active list for to compare in Excel. The only 30-day reporting we offer is our Growth Report feature. This tool lets you see  the number of new contacts added in the last 30 days and where they are being added from. With that being said I have submitted your feedback on this kind of feature in your account. I can also see you have called in for assistance as well. Please let us know if there is anything else we can assist with in the meantime. ... View more

Hi @KellieA6    Thank you for reaching out to the Community! I can definitely understand how important it is for you to have access to your account. I have taken a peek and can see this change on your account was put in place by our Billing Department. Please reach out to this Support team directly. For your account security we are unable to go into your billing details through he Community, but our Billing agents are available for further assistance. ... View more

Hi @TaraM250    For your account security we are unable to go into the billing details of your account. I do however apologize for any confusion there may be from charges you have received. With that being said, our Billing Department is currently available to speak with. These support agents can help look into these charges and answer any questions you may have. ... View more

Hi @user66137    You're welcome! I'm glad our previous response in this thread has helped answer any questions you may have. Please let us know if you have any further questions. ... View more

Hi @CulinaryG    I apologize for any confusion caused from this contact!  I took a look at the details of this contact they have signed-up through a website sign-up form. I can also see the confirmed opt-in setting is enabled in your account.  This Confirmed Opt-in setting causes contacts who join your list through a sign-up form to automatically receive a  confirmation email they must respond to before being added.  If a new contact doesn't click the link in the Confirmed Opt-in email, they'll be labelled in your account as "Awaiting Confirmation" and you won't be able to send any further emails to them. Deleting these contacts and re-adding them manually will not change their status as our system remembers contacts by their address. I would suggest having your contact sign-up again through your sign-up form. Doing this will allow the opt-in email to be sent again.  ... View more

Hi @PhilipL79    Thank you for reaching out to the Community! The good news is you can send out emails from multiple businesses in one account. You first have to make sure your contacts are placed into three separate emails lists. You can then create three separate email templates. The main factor to keep in mind though is making sure the information shown in your templates' header and footer and social media icons match the business you are working with at the time.       As long as the correct information is displayed you'll be good to go! ... View more

Hi @RobynM15    I apologize you have had this experience connecting with our Facebook Lead Ads Specialists. These support agents are currently only available by phone, Monday-Friday. With that being said, we would like to know what exactly are you experiencing? Are you receiving any error messages, or seeing a loop loading page? As a troubleshooting step, I would suggest disconnecting and reconnecting your Facebook account under the  Integrations section of your Constant Contact account.     ... View more

Hi @ChrisC72 I'm sorry to hear this is happening with your email.  What website are you using for the template builder? Having this URL can help us to troubleshoot this experience further. ... View more

Hi @AMDF thank you for sharing this feedback! I apologize we do not currently offer the ability to add an unsubscribe option in the body of your email. However we do offer the ability for contacts to unsubscribe in through your Update Profile link as well. When customized, t he form lets your contacts update their own contact information and choose the lists they want to be a part of.  ... View more

Hi @AnnieQ1    Thank you for reaching out to the Community! I apologize this is happening with your contacts. However what you are actually experiencing is something different from this original thread.  Hotmail is currently deferring all Constant Contact mail. Our Support is however currently investigating this issue. I have also added you to our queue to be notified when it is resolved. ... View more

Hi @PMIW_President    I apologize for the experience you've had with these contacts. I can see you have also reached out under a different thread here in the Community as well. We have shared some helpful information and tips in this thread! ... View more

Hi @PMIW_President    Thank you for following up with these details! I took a look at your account and can see our Phone Support was able to assist with these contacts. Please let us know if there is anything else we can help with in your account. ... View more

Hi @SaraB123    We'd be happy to take a look at your email and give you some feedback as well. What's the name of the email you'd like us to look at? You can even share the Permanent URL of your email here in the Community so other members can take a look as well. ... View more

Hi @Bennied97    Thank you for sharing these sites you've used here in the Community! We hope your suggestions can help any other user that may be having the same experience as you. ... View more

You're welcome @SustainableJersey! If you have any other questions please do not hesitate to reach out. We are always happy to help. ... View more

Hi @SardisPres    You're very welcome! We're glad to hear this post has helped. Please let us know if there is anything else we can help with in your account. ... View more

Hi @MagnumPrecisionMachines  thank you for reaching out with your feedback on this. The good news is you can export a full report of these registration details!     ... View more