Hi @ReganP    I apologize you too are having this experience. What exactly are you experiencing? Are you seeing these lists disappear when adding your contact to a list that's attached to an automated series? Having these details along with any e xample contact you may have information to have. Please send us these troubleshooting details by email to social_support(at)constantcontact(dot)com with a reference to this post and your username. I n the meantime, as mentioned previously in this thread, we have seen this happen in accounts with over 100 lists. I have taken a look at your account and can see your account does in fact have more than this amount in it. For these experiences there are a few workarounds we suggest:   Exiting and re-entering the contact so all lists to re-appear. Use the stars to mark the list that is not appearing as a favorite on the main contacts page so it will appear at the top of the selections. Select ALL lists to be added, applying them, and removing the ones that are not needed.  Are you able to add your contact to the correct list through one of these steps? ... View more

Hi @user343235    Thank you for reaching out to the Community! I have taken a look at your account and can see you are currently under a list review. We ask that users under these reviews first speak with our List Review Specialists before a cancellation can be processed. I apologize you have been unable to reach this team I have submitted a callback ticket with this department in your account. These tickets typically have a  48-72 business hour turn around time.  ... View more

Hi @DWisch-IM    We have seen cases where users are seeing the incorrect totals on their reporting tab. This is an experience we have tracked in your account as we are continuing to troubleshoot it. I have taken a look at this particular campaign with the help of our upper level of support and they were able to confirm the exported count of 42 is correct. T he export will always be right, because it pulls the data directly from our reports server. I apologize for any inconvenience this may cause! I have also added you to our queue to be notified when this is resolved. ... View more

Hi @TJS07    Thank you for reaching out to the Community with these questions! At this time, having access to the plain text version of an email is a feature request we are collecting feedback on. Though highlighting all of the text in your email and pasting it into notepad is a very close representation of how the text version will look. As for what your contacts actually see, plain text versions will not be counted as an open. Images have to be downloaded in order for it to be tracked as open, and no images are downloaded in a plain text version. As for your buttons, the plain text version would show the button text with the URL next to it. So there wouldn't be a linked button but readers can click on the URL from there.  ... View more

Hi @bryanm771    That's a great question! You can now see your segments in three different ways. You can either click on the segment name under the Segments tab of your Contact page, you can export a copy of this segment, or even add your segment to a contact list. ... View more

Hi @HeidiLovesFLRealEstate    I'm happy to hear you've received this template. In fact I can see in your account that you've also spoken to our Chat Support about this as well. Our Chat Support was able to share this email can be edited by making a copy of it. They also explained that o nce you've copied this campaign you can update by  modifying the layout and editing the text. The good news is you also have the option of   swapping out images , changing colors and it's subject line. I hope this helps! ... View more

Hi @Mayanah    We have received reports of this happening with other users as well. Due to an issue with YouTube, videos in our system are showing an error. Through further troubleshooting it appears YouTube may have a fix for this issue that they are testing. But at this time we do not have a time estimate of when this will be resolved. Until then we recommend manually linking the video to a screenshot of the video or another image, or even using a different video hosting service. While you have been added you to our queue to be notified when this is resolved, we also recommend keeping an eye on our Status Page for any further updates we may have on this. I apologize for any inconvenience this experience may be causing. ... View more

Hi @SusanA581    I apologize for any confusion these charges you've received may have caused. While we're always happy to help, due to account security we are unable to go in to your billing charges here in the Community. Instead we ask that you please call our Billing Support directly. One of these agents can help look into these payments further and find the answers you may need. ... View more

Hi @anneg994    I can understand how important it is for your account to display the correct account owner! Though for your account security we are unable to make these changes on your behalf through the Community. You can however update these settings directly in your account. We even have this article in our Help Center that goes over the steps for transferring or updating the Account Owner  of your Constant Contact account. ... View more

Hi @LorriS264    Thank you for bringing this to our attention! The good news is trial accounts only last 60 days. After the 60 days have passed your account will close on it's own. We have however updated the contact preferences on this trial to stop you from receiving the calls you've mentioned. ... View more

Hi @user214131    While I'm sorry to see you go, I'd be happy to help point you in the right direction. We have submitted your cancellation request directly to our Billing Support. It can however take 2 business days for turnaround, as we are an inbound call center.  ... View more

Hi @MayaW15    Thank you for reaching out about your account! At this time removing this add-on is a process done by our Billing Support. In fact I have submitted your request to remove this SEO tool from your account. I apologize for any inconvenience this process may cause. ... View more

Hi @GaryC5    Thank you for reaching out to the Community about your email! I apologize at this time we do not have an ETA of when this experience will be resolved. Though it appears YouTube may have a fix for this issue that they are in the process of testing. Until then we recommend manually linking the video to a screenshot of the video or another image, or even using a different video hosting service. In the meantime you have been added to our queue to be notified when this is resolved. You can also keep an eye on our Status Page for any further updates we may have on this. ... View more

Hi @AnnaW33    I'm so sorry to hear you're having this experience with your video block!  We have received reports of this from other users as well and are working to resolve this as quickly as possible. Though we do not currently have a time estimate of when this will be resolved, I have added you to our queue to be notified when it is. As workaround in the meantime we suggest manually linking the video to a screenshot of the video or another image.  ... View more

Hi @user186423    Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent was able to successfully cancel your account. ... View more

Hi @Kim_Hansen    Thank you for reaching out to the Community with these details of what you're looking to accomplish! I have taken a look at your account and can see you have spoken with our Phone Support about this as well. Though this may be the case, we want to make sure our response was shared here as well. The good news is you can create a landing page that can connected to an automated series campaign. You can even include a button to your video link included in it. This link can then be selected as the trigger for your second automated series. Though these automated series can be created, I apologize at this time being able to trigger a remind for contacts who have not clicked on your email is not an available feature. Instead you would have to manually create an email campaign to send to these contacts. ... View more

Hi @JayH84522    It sounds like this reporting is actually being done by the security program of these contacts. Security programs will read through an email, click links, and download files before placing it into this inbox. I apologize at this time being able to omit these opens and clicks from your reporting is not an available feature. It is however a feature request I have tracked in your account. ... View more

Hi @DaleB733    Though we would like other users in the same field to join the conversation, we did want to share some available features that can help. The good news is you can break up your contacts into different lists. You can even collect the interests of your contacts and track them through a custom field. We also offer our users the option of our segmentation feature  to segment contacts based on this interest field and address. Once your residents are added into your account they can manage their own list subscriptions along with their club/interests through our update profile form. ... View more

Hi @SandraH94    I'm so sorry to hear you were unable to connect with our support. Our support agents can be reached by phone, chat, Twitter, Facebook and here in the Community. With that said, I can see your account was successfully canceled. I have also emailed the contact email address on your account a copy of your contacts. Were you able to receive this email? ... View more

Hi @user34351    What is the number you are calling? Does calling our Account Review directly at 866-433-8499  ask for a phone number as well? If you are still unable to connect with this team after calling into that number please let us know. We would be happy to set up a call back ticket with this team. These tickets can however take  48-72 business hours for a turnaround as we are an incoming call center. ... View more

Hi @SaraF3   We'd be happy to track this experience in your account as well.  What browser were you using when this occurred? Were you copying and pasting anything into the subject line? In the meantime, were you able to try either of the workarounds previously suggested in this thread? These workarounds being to  carefully highlight the subject/preheader text. You can also try clicking on the subject/preheader text box you are trying to alter. Once you have clicked on the box, hit the backspace button on your keyboard until the subject/preheader box is empty. ... View more

Hi @user586939    Pricing on an account is based on both the amount of contacts you have and the email plan you are under. There is no limit of how many contacts you can email or how many emails you can send in one month. With that said, automated series are available but only under our Email Plus plan. At this time Email Plus for an account with 2,501-5,000 contacts is $95 a month. Whether you are in our Email our Email Plus plan, you do have the option of creating a DKIM Key and enabling email authentication on your own or with the help of our Account Review Support. ... View more

Hi @user34351    I apologize for any confusion the status of your account may cause! I have taken a look and can see this disable was put in place by our Account Review. At this time this team is however only available by phone. Are you able to connect with our Account Review Specialists at the numbers listed here? ... View more

Hi @TimR942    Thank you for reaching out to the Community! I'm so sorry to hear this has happened with the address in your email footer. It's also important that I point out this company address is not pulled from the billing address on your account. Instead it's pulled from the organization address in your account settings. Updating this setting in your account will apply to any new emails created in your account. Any email campaign you copy will however have to be updated manually. ... View more

Hi @RAULH14    The good news is there's no limit to how many contacts you can have in your account! Though uploading a large amount of contacts will increase your contact level and move you up to the next billing tier. You can see these different billing tiers on our Pricing Page as well as the Plans & Pricing tab of your account. ... View more

Hi @ImperiaJ    Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support. A member of this team will then review this request and follow-up with the contact on your account. ... View more

Hi @hanyz    I apologize for any confusion this email preview may have caused in your email client. Based on the screenshot you have provided, I can see you are using Gmail. Gmail is designed to automatically include part of the email in it's preview. There have however been cases where a larger amount than normal is shown if t here's no preheader and the email's subject line is short. Because of this I would suggest including a preheader in your next email campaign. ... View more

Hi @DannyC23    The good news is you can see these addresses through the Contacts page of your account. This is where you can sort your addresses by the date they were added and even include a column that states their source.     You also have the option of setting up automatic email reports about contacts who recently subscribed or unsubscribed or even exporting a copy of your contacts with the Source Name and Created at Date/Time field included.   ... View more

Hi @user727621    While we're always happy to help point users in the right direction, I can see your account is currently under a List Review. Because of this we ask that you please speak with our List Review Specialists first in order to start the cancellation process. ... View more