About Frankie_P

Frankie_P · ‎11-06-2018

Hi @DavidW87936 I apologize for any confusion caused from the images in our Help Center. There are templates that have a border by default but some do not. A n example of a template with a border is our Basic Newsletter. At this time, being able to add a border around the entire email in a template where it is not a default is not available. This is however a feature request I have submitted in your account. I also did want to note we have made updates to our templates that allow you to add borders to specific blocks in your emails. These blocks can be found when you create a brand new email in your account.

Frankie_P · ‎11-06-2018

Hi @mattheww537 I apologize for the experience you were having in your account last night. Maintenance to Constant Contact was scheduled for last night from 11pm-1:30am ET. This maintenance caused some customers to see errors when managing your contacts and emails to not be sent during this time frame. Notifications of this can be seen prior to a scheduled maintenance in your account, in the Community, and on our Status Page as well.

Frankie_P · ‎11-05-2018

Hi @PamB387 You're very welcome! Please let us know if switching templates helps or if you have any further questions with working in your account. We're always here to help.

Frankie_P · ‎11-05-2018

Hi @karenK730 I apologize for the wait time you experienced with getting in contact with our Billing Support! Cancellations do require a call in to our Billing department due to Account Security. These calls also allow us to collect valuable feedback, only take a few minutes, and will not include pressure to stay if you don't want to. I took a peek at your account and can see you were able to connect with our Billing Department after all. If you have any further questions, please give a call back to our billing department at the numbers listed here.

Frankie_P · ‎11-05-2018

Hi @BensonV I apologize for the experience you've had with creating a post through our Social Share feature. You are correct, Facebook's recent update does not allow images less than 200x200. Is this the message you saw? If it is, this is not an error message. Instead it's messaging we have added in every account to let customers know of this image update. I took peek at your account can see the images in your library are in fact all larger than 200x200. Were you able to post your image after all? Have you tried in a different browser or a private/incognito window? Which campaign are you working in and what image are you trying to use? If you were still unable to use your desire picture we would be happy to troubleshoot this further for you.

Frankie_P · ‎11-05-2018

Hi @karenK730 Thank you for reaching out to the Community! I apologize for any confusion there may be with the charges on your account. For your account security we cannot go into an account's billing details here in the Community. Instead, we ask that customers give a call in to our billing department. However I can see you were able to speak to our billing support about these charges. If you have any further questions please give a call back to our billing department, on of agents can help you get the answers you need.

Frankie_P · ‎11-02-2018

Hi @KimberlyS3262 You're very welcome! Please let us know if there is anything else we can assist with in the meantime.

Frankie_P · ‎11-01-2018

Hi @BritaD8 Thank you for point this out to us! There has been a recent update where this permanent link to the web version of your email was moved on your Campaigns page. The permanent URL for your email campaigns can now be found by Clicking More > Share to the right of your email's name. We have also updated our previous response to include this new information as well.

Frankie_P · ‎11-01-2018

Hi @LaurenS0 I apologize this is happening with your contacts as well! Because this is happening with contacts that have the same domain, I would suggest having Constant Contact whitelisted in their security settings. If these contacts continue to bounce after whitelisting, feel free to also reach out to our Deliverability Specialists. These support agents can help look further into these contacts or any other contacts that may bounce in your account.

Frankie_P · ‎11-01-2018

Hi @ClairM74 I apologize this is happening in your account! I took a peek at your account and was unable to replicate this experience. Is your campaigns page stuck in loading? Is it opening to a blank page? Did you receive any error messages? Have you tried viewing your campaigns in a different browser or a private/incognito window? If you have not yet tested your browser I would suggest doing so. Testing your browser is always the best first step for troubleshooting.

Frankie_P · ‎10-24-2018

Hi @user84790 I apologize for any confusion there may be with the pricing on your account! For your account security we can not go into your account's billing here in the Community. Instead we ask that you please give a call in to our Billing Department directly. One of our billing agents can help you get the answers you need. Thanks!

Frankie_P · ‎10-23-2018

Hi @CassieB78 Thank you for reaching out with this great feedback! I can definitely understand how important your email reporting is. While we do offer cumulative contact segments based on who has opened or clicked on a link in an email, it does not list the campaign name or URL clicked on. We do not currently offer a cumulative activity reporting for your contacts like this. This is however a feature request I would be happy to submit in your account. In the meantime, as a work around, I would suggest exporting the reporting of your email campaign and combining them into a single excel sheet. I apologize for any inconvenience this may cause!

Frankie_P · ‎10-23-2018

Hi @MattW03 Thank you for reaching out to the Community about your email templates. I apologize for the experience you're having with moving over to our newest Third Generation Editor. We have updated our editor to make creating emails even easier than before as these templates have drag-and-drop editing and all the templates are mobile responsive. In fact, here is an article we have to help with moving from the Second-Generation Editor to the Third-Generation Editor. If you have multiple people working in your account I would suggest creating a master template. Creating a master template will help you save time as all you have to do is copy your master template and fill in your content. Support is also available here in the Community and by phone to help along the way!

Frankie_P · ‎10-23-2018

Hi @MonikaM83 Thank you for reaching out to the Community. I apologize for this experience you've had with our previous sales agent! This is definitely not the experience we want our customers to have. I took a peek at the new account you created and can see it is still in trial. The good news is you can continue to your account as a trial until your trial period ends in 46 days. I have also added you to a do not call list to stop the calls you are receiving. In the meantime, please feel free to reach out again if you have any further questions as you continue to work in your account. Support is available by phone and here in the Community as well!

Frankie_P · ‎10-22-2018

Hi @ISPTSA-News That's a great question! The good news is personalization in the body of your email is already available. You can add contact details to your email, such as a first name, city, or state, or even custom fields. I hope this feature is just as helpful for you!

Frankie_P · ‎10-18-2018

Hi @Freeman_Brand_Experience_Lab I'm so sorry you're unable to see the click report of this email! I was able to locate this campaign in your account and could replicate the same experience. At this time email campaigns using our Resend to Non-Openers feature will not show the Click Activity on its reporting page. This is however a feature request I have tracked in your account and submitted to the appropriate teams. In the meantime as a work around, I would suggest going to Reporting tab in your account to view this campaign's click report. I apologize for any inconvenience this may cause!

Frankie_P · ‎10-18-2018

Hi @DebbieT14 Thank you for reaching out to the Community with your feedback on our event links. I can definitely understand how important it is to shorten these links. I took a peek at your account and can see links in your emails don't have special characters that would affect your email from being delivered properly. Because of this I would suggest whitelisting Constant Contact. Are your test previews going into your spam/junk folder? Also, what is the name of one of your campaigns you're experiencing this with? Once we have these details we can troubleshoot this further for you. Feel free to also reach out to our Deliverability Specialists. These support agents can help look further into this email campaign or any other campaign that may not be delivering to your inbox.

Frankie_P · ‎10-18-2018

Hi @user53271 I'm sorry to hear you want to cancel your account with us. Unfortunately a cancellation does require a call in to our Billing Department. These calls only take a few minutes, but allow us to help maintain the security of your accounts and collect valuable feedback. Please give a call in to our billing department and one of our billing agents can help you take this action on your account.

Frankie_P · ‎10-17-2018

Hi @FIAN Thank you for reaching out to the Community. I'm happy to hear you were able to change your logo! I apologize you were not able to find where you can edit the text on your Update Profile form. You can change the headline, description text, and email lists available for contacts to join or be removed from on this form. Please let us know if there is anything else we can help with.

Frankie_P · ‎10-17-2018

Hello everyone, Thank you all for reaching out to the Community with your feedback and questions on creating a cumulative did not open report! As mentioned in previous responses by other Constant Contact employees, we have recently added a Contacts Segments feature to help with creating a Did Not Open list. This tool allows you to create a list that did not open report of contacts for the last 90 days or over your last 500 campaigns. Please continue to share any further feedback on creating a cumulative did not open reports in our feedback section of the Community.

Frankie_P · ‎10-15-2018

Hi @ReinventA Thank you for reaching out to the Community! I took a peek at your account and can see you were able to get in touch with our Support about your event. I'm glad to see one of our support agents were able to help you. Please let us know if there is anything else in your account we can assist with.

Frankie_P · ‎10-15-2018

Hi @GaryR356, @Eilegoh, and @LeeG82 Thank you for reaching out to the Community. I apologize you have all received these emails! These emails are something we definitely want to look into further for you all. Please give a call in to our Account Review team, as these specialists are the ones to help with troubleshooting these kind of emails.

Frankie_P · ‎10-11-2018

Hi @Jessica_CVB and @JordonM7 You both previously reached out with great questions on adding your company's Privacy Policy. I wanted to reach back out to inform you on recent updates we've made. We now have a feature that allows you to include your Privacy Policy in your account! You can click here to see how to use the feature for uploading your own Privacy Policy.

Frankie_P · ‎10-11-2018

Hi @Kendra_Strey and @LouiseS8 You both previously reached out to the Community for help finding the option to create a Facebook Ad. I wanted to share the good news on the recent update we've made for this. We have successfully added the option to create a Facebook Lead Ad back into all of our customer's accounts. I hope having this tool back helps!

Frankie_P · ‎10-11-2018

Hi @SherylH24 I wanted to reach back out to inform you on recent updates we've made. We now have a feature that allows you to easily personalize the subject line of your emails! You can click here to see how to use this new personalization feature.

Frankie_P · ‎10-11-2018

Hi @MariaO28 You previously reached out asking for help with how to personalize your subject line. I wanted to reach back out to follow-up on recent updates we've made. We now have a feature that allows you to personalize the subject line of your emails! You can click here to see how to use this subject line personalization feature.

Frankie_P · ‎10-10-2018

Hi @FirstNameL10623 I apologize our workaround did not answer your question. I took a peek at your account and can see you were able to get in contact with our support for exporting your open reporting. Please let us know if there is anything else we can assist with in the meantime.

Frankie_P · ‎10-10-2018

Hi @ATCOcomms I apologize you're still having this experience after taking our suggested troubleshooting steps! There are a few follow-up questions we have. For instance, are you receiving an error message? Is the page loading slowly when you're logging in to your account or trying to open a campaign? What browsers and browser versions have you tried? Are you working on a windows or mac computer? You mentioned testing your internet speed, what were the results of your speed test? Where you able to recreate this experience in Constant Contact on a different device (like a phone or another computer) connected to the same office internet? Once we have these details we can look into this further for you.

Frankie_P · ‎10-10-2018

Hi @user649734 You're very welcome, we're always here to help! Please let us know if there is anything else we can assist with in your account.

Frankie_P · ‎10-09-2018

Hi @NickM545 I'm sorry to hear the size of your email campaign has reduced in size! It sounds like your browser's zoom was decreased. I would suggest taking a look at your browser settings to make sure your zoom is set to at least 100%. You can also try working in a different browser.

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About Frankie_P

Re: Add a border around entire email?

Re: ISSUE

Re: Simple Line Border Around Content Block

Re: Cancel Account

Re: Post to Facebook

Re: Charged Already?

Re: Welcome Email or Auto Responder Not Working

Re: Convert your Email to PDF file

Re: All Roadrunner Contacts Bounced as Undeliverab...

Re: Unable to se campaigns

Re: please help

Re: Click Number - Per Email

Re: New System Sucks

Re: Regarding The Constant Contact Employees

Re: LEARN MORE: Subject Line Personalization in th...

Re: I can't find a heatmap in the reporting. Anyo...

Re: Not receiving the test emails sent from previe...

Re: Can we terminate immediately for this constant...

Re: Change Unsubscribe Options?

Re: Is there a way to view contacts who did NOT op...

Re: A confirmed and paid registrant completely dis...

Re: Phishing email

Re: Privacy Policy

Re: Facebook ad?

Re: Personalizing my subject line

Re: Personalized Subject line

Re: Unable to extract all opens

Re: SLOW....

Re: Error messages

Re: My email reduced to 3/4 the size