Hi @FrankE23    That's a great question! You are more than welcome to email these addresses outside of Constant Contact the link to your Landing Page sign-up form. In fact, this is suggested as we require contacts to opt-in as stated in our Terms & Conditions. Once these contacts have opted in you can continue to email them through your Constant Contact account. ... View more

Hi @FairLabor    The good news is you can definitely locate these contacts in your account! Our segment tool allows you to locate contacts based on their list membership, including who is not on any list. In fact, I have taken a look at your account and can see you were able to create a segment of these contacts. Are you still in need of any assistance with these contacts? ... View more

Hi @AnasM08    I can understand how important it is to add your contacts into your account. Are you receiving any error messages? How are you adding your contacts? Are you uploading them through a file, adding them one by one, or pasting/typing multiple at a time? Having any details fur ther details along with any screenshots will  what exactly you are experiencing will allow us to share the correct information with you. ... View more

Hi @ThomasD36    I apologize you are having this experience with your contacts. Though your event has already passed I would like to help share information here in the Community as well.  With that said, if you have this experience again we suggest using  a different email address or including an extra period in the address. Adding an extra period or even or add +1 to the end of a Gmail address, and Gmail will remove the extra text when receiving the email.   It is also important for us to note  at this time we  are only fixing critical issues on our events program. Though we are not planning any further development at this time, we have tracked your experience  in the event that there is any change in the future.  ... View more

Hi @nsimila    I'm sorry to hear your email is not displaying as it should! What exactly are you experiencing? What is the name of this campaign you are seeing a change in? Are you seeing these changes in any other email client? Having these details, along with any screenshot you may have, will allow us to troubleshoot these changes further for you. ... View more

Hi @RandallW35    Thank you for bringing this to our attention. If you feel you have received a potentially harmful or fraudulent email, we suggest you do not click any of the links and please forward it to abuse(at)constantcontact(dot)com so the appropriate actions can be taken. If you have any further questions on this, please give a call into our Account Review Department.  One of these agents can help find the answer you need. ... View more

Hi @colef85    Thank you for reaching out to the Community! I can understand how important it is for your contacts to properly be added into your account. However I apologize, w e do not offer any integration to connect with Clickfunnels. If you find any other third party integrations, we suggest reaching out to the support team for that program for further assistance. ... View more

Hi @FrancesC633    We have not received any reports of our site being down. What exactly are you experiencing? Are you having slowness, or seeing any error messages? What browser are you using? If you have not yet tested your account through a different browser or a private/incognito window, we suggest taking this troubleshooting step! Doing this allows us to see if there are 3rd party add-ons that could affect how Constant Contact works. ... View more

Hi @user50403    Thanks for sharing this workaround here in the Community! We hope other users find it helpful as well. ... View more

Hi @JulieL34    I'm happy to hear this experience has been fixed for you! As mentioned in this thread, we are troubleshooting any further experience other users may be having. Please let us know if there is anything else we can assist with as you continue to work in your account. ... View more

Hi @SuzanneG2    Thank you for following up with these details! I have added it to the ticket created in your account for this experience. Please let us know if the workaround I've shared helps. ... View more

Hi @JessicaK039    That's a great question! I apologize this forward to friend feature was not carried over to our newest Third Generation Editor. It is however a feature request we have submitted in your account to our Product Team. With that said,  we do not have a timeline for this particular feature request as there are many factors that are used to decide what is added to our product. ... View more

Hi @user484117    Was any of this information copied and pasted into your file from an outside source? Have you tried saving your contact list as a CSV and uploading this file instead? Based on the details you have shared, it sounds like there may be problematic formatting in the file itself. If you email us this file of contacts to social_support(at)constantcontact(dot)com we would be happy to troubleshoot this even further for you! We also have these tips to check that a contact list is in a compatible file type and is formatted correctly. ... View more

Hi @carolm712    That's a great question! What email tutorial were you looking at? Having the article example will allow us to make sure it can be updated to share the best information possible. With that said, you do not have to recreate your newsletter with every send. Instead you can copy the previously sent email, make any necessary updates, and schedule to your contacts. ... View more

Hi @user59424    I apologize for the experience you’ve had with our Chat Support! I can understand the importance of receiving help through the most convenient way possible. With that said, I would be happy to help here in the Community. I even have taken a look at your most recent chat. Are you still in need of assistance with your email campaigns? You mentioned there being a delay on a sent campaign.  What is the name of the campaign that contacts did not receive at the expected time?  What time was the email sent?    You also mentioned not receiving the follow-up that was promised. However I can see this Chat agent sent a follow-up email on July 10th at 1:59PM. Have you received this email? ... View more

Hi @AndyH254    Thank you for reaching out to the Community! At this time there is not a way you can access these campaigns in your account without reactivating. I apologize for any inconvenience this may cause and want to make sure you are fully assisted. With that said, I have taken a look at your account and can see you only sent two email campaigns. I have forwarded a PNG Version of these two campaigns to the email contact on file for this account. I hope this helps! ... View more

Hi @HeatherA488    That's a great question! It's definitely a good idea to clean up your contacts and lower your bounce rate.  Having your contact  whitelist you in their email account or security program are both great steps to take. I took a closer look at your bounces and can see they mostly bounces as undeliverable, non-existent, suspended. For these we recommend removing them or even double-checking for any addresses listed incorrectly so they can be updated. However i f you know the address is correct (for example, you've successfully communicated  with it outside of Constant Contact recently), please call into our Deliverability Department for further assistance. These support agents can help look further into these contacts. W e also have an article in our Help Center that shares more tips on what to do with these bounced contacts and how to prevent future bounces from happening. ... View more

Hi @UPRehab    I can understand how important the safety of your account is and would be happy to help share information on this! Our security teams are constantly monitoring our sites for website and account security and there is no need to cancel your account for this reason. If you feel you have received a potentially harmful or fraudulent email, do not click any of the links and please forward them to abuse(at)constantcontact(dot)com so the appropriate actions can be taken. If you have any further questions on this, please give a call into our Account Review Department. One of these agents can help find the answer you need. ... View more

Hi @RamonE7    Thank you for reaching out about your contacts! I’m sorry to hear they are not being added into your account as easily as they should. We would however need more clarifying details on what exactly they are experiencing. Were you able to connect the integration but not successfully add contacts? Are you receiving any error messages? Are your contacts not seeing the ability to opt-in to Constant Contact mailings while registering? Having any further information on this will help to make sure we are sharing the correct information with you. ... View more

Hi @KathyD83    I apologize your emails are landing in this Junk Folder! I can understand how important it is for emails to be properly delivered. Are you sending to an  outlook(dot)com  or a private domain that uses Outlook Protection?  Can you see verbiage at the top of the email explaining why it landed in spam? With that said, we have seen recent cases of deliverability issues with Outlook  customers who use outlook protection for spam filtering.    Though we have limited information in terms of the specific cause of the issue, our Support is working directly with Outlook's support to resolve this as quickly as possible. Have you already opened a support ticket with Microsoft about this? C ustomers reporting this experience directly to Microsoft as well is an important step to take. ... View more

Hi @SuzanneG2    I'm sorry to hear you are unable to create your email as easily as you should. What type of computer are you working on (Windows, Mac)? Are you able to see the pink line indicating this new block? Is the line freezing at all? Having any details of what exactly you are experiencing will help with troubleshooting. In the meantime as a workaround you can double-click on a block to add it to the bottom of the editor, then use the drag and drop icon to the right of the block to drag where you want it. ... View more

Hi @HariHaraP    Thank you for reaching out about this campaign! After testing both campaigns I was unable to replicate this same experience. I was however able to see that both emails are completely made of a single image. Sending emails that are email only can cause it to get flagged as spam in an email client. The good news is the information in this email can be created directly in our email campaigns.  ... View more

Hi @user43968    I'm so sorry to hear this has happened with your contacts! I have taken a look at your account and can see you've spoken to our support about this experience. In fact, one of our Support agents has sent you a follow-up email today. Have you received this email at 3:45PM? If not, I'd be happy to share their workaround of  changing the file format to .xls or .xlsv and trying to upload it again. Does changing the file format help? ... View more

Hi @AllenS5    We have taken a look at the year in review available in your account. In fact we were able to definitely see a difference in campaigns sent. Your accounts shows about 55 being sent from 7/13/2018-7/13/2019, not 101 as stated in the report. I apologize there is no available workaround for this experience. We have however created a ticket in your account with our advanced level of support for further assistance. A member of this team will reach out to you directly with any further updates. ... View more

Hi @RandallN7    I apologize for any confusion this charge may have caused you. The accounts of our users are billed five days prior to the monthly service period start date. This helps ensure that the payment will have processed by the time your bill date comes around.  In fact, here is an article from our Help Center that goes over how and when your account is charged. If you have any further questions please call into our Billing Support for further assistance as we are unable to go into your billing details here in the Community. ... View more

Hi @GoodNewsGarageVT    Are you too having this experience with the links in your email? If so, having the details requested in my previous post is important:   What is the URL string you are seeing be affected? Do you have any s pam filters, security programs, or firewalls being used? Please send these details to social_support(at)constantcontact(dot)com along with the name of this campaign, an e mail address of a contact who experience this, your  ISP, and email client.   ... View more

Hi @MartinaM9    I'm sorry to hear this is happening in your email as well. What is the URL string you are seeing be affected? Do you have any s pam filters, security programs, or firewalls being used? Please send these details to social_support(at)constantcontact(dot)com along with the name of this campaign, an e mail address of a contact who experience this, your  ISP, and email client. ... View more

Hi @JennyT12    I understand how important it is to access your account. I apologize you are having this experience! I have taken a look at the account mentioned and can see it is marked as an expired trial. However for your account security we are unable to assist with account access here in the Community. Instead we ask that you please call into our Support for further assistance.  ... View more