About Frankie_P

Frankie_P · ‎07-29-2021

Hi @WilliamF609 how can we assist with your Constant Contact account today?

Frankie_P · ‎07-29-2021

Hi @KarenH888 thanks for sharing this feedback with us! We have opened up your idea so other users can weigh in as well.

Frankie_P · ‎07-29-2021

Hi @RobertR158 what are the steps you’re taking to update your contact? Does the current edit button available help fit your needs?

Frankie_P · ‎07-29-2021

Hi @LindaK79 thanks for sharing this feedback with us! We have opened up this idea so other users can weigh in on this feature request as well.

Frankie_P · ‎07-29-2021

Hi @ToddE94 we apologize for any confusion there may be with the limits on a trial account. Trial accounts do have the ability to send email campaigns to a contact list with up to 100 unique contacts. If you would like to send to a larger list than 100 contacts we do recommend upgrading to a paid account. We have however tracked your feedback on this experience in the meantime.

Frankie_P · ‎07-29-2021

Hi @RichardW754 thanks for sharing this feedback with us! We’re happy to hear our support was able to help answer your questions. Please feel free to reach out again if there is anything we can help with as you continue working in your account. We have submitted this feedback to the appropriate teams on your behalf in the meantime.

Frankie_P · ‎07-27-2021

Hi @StanfieldO does the shareable URL for a Lead Generation Landing Page help fit these needs?

Frankie_P · ‎07-27-2021

Hi @LizB571 thanks for sharing this feedback with us! The email shown through the shareable URL is not actually being sent to a contact's inbox directly through Constant Contact causing it to not have a unsubscribe button on it. This webpage version is a public URL causing its viewers to not always be contacts who are subscribed to your mailing list. On the other hand, what are some cases where you would want the footer to display on the webpage version of your email campaign?

Frankie_P · ‎07-27-2021

Hi @NadineB53 thank you for sharing this feedback with us! The Insights tab under the Contacts view in user accounts has been moved. Does this change help fit your needs?

Frankie_P · ‎07-27-2021

Hi @LizB571 thank you for sharing this feedback with us. We apologize this is the experience you've had with our Support! This is definitely not the experience we want our users to have. With that said, I have taken a look at your account and can see you were able to successfully connect with our Support after all. Are you still in need of assistance? If so please respond to this post, we would be happy to help point you in the right direction.

Frankie_P · ‎07-26-2021

Hi @SteveR526 what about our updated social share feature do you not like? Any further details you can share with us is helpful information to pass on to our Product Team.

Frankie_P · ‎07-26-2021

Hi @JodiL046 are you looking for an edit function to be available on your social share posts? What are some cases where you would want to edit a post after it had already been published?

Frankie_P · ‎07-26-2021

Hi @MaggieK21472 thanks for sharing this feedback with us! We can understand how important it is to properly track the reporting on your email campaigns. While we do not currently have a time estimate of when an updated feature will be available, our Product Team is analyzing our current capabilities to provide reports that are accurate and timely, without compromising user security and privacy. Until then we do recommend including clickable links and a call-to-action in your emails. In the meantime we have also opened up this idea so other users can weigh in as well.

Frankie_P · ‎07-23-2021

Hi @CharlieG574 we apologize this is the experience you've had with your trial account! We have updated the contact preferences on your account to stop these calls and emails if you wish to continue working in your account. We have also submitted your feedback on this agent to the appropriate teams on your behalf. If you do not wish to do so, these free trials run out in 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.

Frankie_P · ‎07-23-2021

Hi @BetsyL4 thanks for sharing this feedback! Being able to collect personal information through a survey campaign is a feature request we are currently collecting feedback on. In fact we have merged your post into a larger thread focused on this feature.

Frankie_P · ‎07-23-2021

Hi @MutShatS2 thanks for sharing this feedback with us! We apologize for any confusion there may be with any available booking features in your Constant Contact account. You are correct, users do now have the ability to schedule appointments directly in their account through our booking tool. This is a feature that has been newly added. If you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.

Frankie_P · ‎07-23-2021

Reply from @MutShatS2 I saw a bunch of coding. Didn't know what to do with thatm I was NOT trying to use the code. Perhaps I hit something in error. Don't know how I got there. Thanks for your inquiry. It's appreciated.

Frankie_P · ‎07-23-2021

Hi @TigeR2 thanks for sharing this feedback with us! Our social tools don't connect directly to your Instagram account, instead they connect to your Instagram Business Profile through your Facebook account. Facebook lets you connect a single Instagram Business Profile to each of your Facebook Pages. With that said we have opened up this idea so other users can weigh in as well.

Frankie_P · ‎07-23-2021

Hi @AnastasiyaD1 we apologize this is the experience you've had with your trial account! We have updated the contact preferences on your account to stop these calls and emails if you wish to continue working in your account. If you do not wish to do so, these free trials run out in 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.

Frankie_P · ‎07-23-2021

Hi @Kurtb49 thanks for giving us this update! We're happy to hear you were able to locate the campaign you were looking for. If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎07-23-2021

Hi @Kurtb49 thanks for giving us this update! We're happy to hear you were able to locate the feature you were looking for. If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎07-22-2021

Hi @CarolinaChamber thanks for sharing this feedback with us! We have opened it up so other users can weigh in as well.

Frankie_P · ‎07-22-2021

Hi @MichaelM6886 thanks for sharing this feedback with us! We have opened up your idea so other users can weigh in as well. The more request an idea receives the higher of a priority it can be given by our Product Team.

Frankie_P · ‎07-22-2021

Hi @R.C.Hagen we're always open to ways we can better our user's experience! How can we assist you with the updated survey campaigns in your account.? Having any further details you can share allows us to properly track your feedback with our Product Team.

Frankie_P · ‎07-22-2021

Frankie_P · ‎07-22-2021

Hi @MJs_Restaurant thanks for sharing this feedback with us! What type of background designs are you looking for in your email campaigns? How would you like your images to appear when you insert them into blocks?

Frankie_P · ‎07-21-2021

Hi @SupplyChain1 what are the steps you're taking to print your campaign's reporting? Users do have the option of downloading a specific campaign's reporting and save the report as an Excel or CSV file to your computer through the available Export button. Does this option help fit your needs?

Frankie_P · ‎07-20-2021

Hi @ALERE_Business_Applications thanks for giving us this update! We're happy to hear you were able to find what you were looking for. If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎07-20-2021

Reply from @ALERE_Business_Applications I was looking for past newsletters and notifications. I found them on a different page. So I am all good. Thank you for your follow up.

Frankie_P · ‎07-20-2021

Hi everyone, while we are always open to ways we can better our user's experience we apologize do not control the pricing for partner-led webinars. The good news is there are however webinars hosted directly by Constant Contact that are in fact free. Because of this we are going to close this idea. This doesn't mean that we aren't listening to your feedback! In fact we ask that you please continue to share any feedback you may have on our product here in the Community or even vote on any of the other open ideas to let us know what you would like to see.

About Frankie_P

Re: Taxes - Status changed to: Open Questions

Re: Ability to Tag Contacts in Bulk - Status chang...

Re: contact editing - Status changed to: Open Ques...

Re: Subscriber sign ups - Status changed to: Votin...

Re: Trial Account limits - Status changed to: Clos...

Re: CC Startup - Status changed to: Closed - No Ac...

Re: Sign-up Forms - Status changed to: Open Questi...

Re: SHARE Lnik DoesNot Contain Co. Info or Unsubsc...

Re: website design - Status changed to: Open Quest...

Re: Dominican Republic Transfers Sub Par... - Stat...

Re: New Social Media Posts - Status changed to: Op...

Re: Create an edit function - Status changed to: O...

Re: Re: Is there anyway to find out what mail clie...

Re: Re: Sales Call from Constant Contact - Status ...

Re: Legacy Surveys

Re: Online Bookings - Status changed to: Closed - ...

Re: Custom Code Editor

Re: instagram - Status changed to: Voting Open

Re: will cancel - alot of calls and emails from yo...

Re: Campaign - Status changed to: Closed - No Acti...

Re: contacts - Status changed to: Closed - No Acti...

Re: Survey Update - Status changed to: Voting Open

Re: 24 Hours Military Time Setting - Status change...

Re: new survey - Status changed to: Open Questions

Re: Love working with constant contact but need mo...

Re: Love working with constant contact but need mo...

Re: Reporting - Status changed to: Open Questions

Re: 90 Days - Status changed to: Closed - No Actio...

Re: 90 Days

Re: Training Webinars - Status changed to: Closed ...

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