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About Frankie_P

Frankie_P
Moderator
since ‎11-16-2016
Online
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Re: Social Media Posting is Poor

by Moderator in Sharing on Social
‎06-23-2022 11:38 AM
‎06-23-2022 11:38 AM
Hi @PeterG096   You are correct, at this time our social share integration does post an image, the custom text you insert, and a URL to the webversion of your campaign. What are you looking to be shared in your post through our social share integration? ... View more

Re: Permanently Delete a User

by Moderator in Account Settings & Billing
‎06-22-2022 02:21 PM
‎06-22-2022 02:21 PM
Hi everyone,   Thank you for your patience as we looked into this! The good news is we have received word from our engineers that accounts owners can now be able to delete a deactivated user profile, If you have any additional questions on this, don’t hesitate to reach out to our Get Help boards. Please feel free to also comment or vote on any of the other open ideas to let us know what you would like to see. ... View more

Re: Select contacts one page at a time not the ent...

by Moderator in Managing Contacts
‎06-22-2022 02:13 PM
‎06-22-2022 02:13 PM
Hi everyone,   Thank you all so much for taking the time to share your need or selecting contacts one page at a time. We’ve compiled and discussed much of this feedback you’ve shared internally. There are no immediate developments pertaining to this request, but we are continuing to share the feedback and use cases discussed here. We will mark this as Acknowledged and will post any updates we may hear from our teams. ... View more

Re: Unsubscribe Reasons

by Moderator in Managing Contacts
‎06-22-2022 01:04 PM
‎06-22-2022 01:04 PM
Hi @Mel2000   Where in your account are you looking for the option to see the reason contacts unsubscribed? Currently this information can be seen in the unsubscribe reporting of a sent campaign. Does this help fit your needs? ... View more

Re: Show "user name" on My Account > Manage Users

by Moderator in Account Settings & Billing
‎06-22-2022 12:12 PM
‎06-22-2022 12:12 PM
Hi @CarolinaL1   Thanks for sharing this feedback with us. We apologize for any confusion caused from usernames not displaying in your account. We have however received word from our Product Team this change was made on purpose to maintain account security and allow users to have complete ownership of their own login information. Because of this we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.     ... View more

Re: Third Generation Editor Is Too Limited

by Moderator in Email Campaign Experience
‎06-21-2022 02:08 PM
‎06-21-2022 02:08 PM
Hi everyone,   Thank you to everyone who has shared their feedback on this editor with us! The good new is some of the things mentioned for this thread has been addressed in our Cross Device Editor. These features include - custom font sizes and inserting tables. With that said, because we are moving forward with our updated editor and are dedicating resources to making this cross device editor the best it can be we are going close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.   In fact here are some related feature request threads we recommend sharing any feedback on: HTML Blocks Custom fonts Block padding Different button types Image search tool in editor Paragraph indentation ... View more

Re: Editor Slowness - Status changed to: Gathering...

by Moderator in Email Campaign Experience
‎06-21-2022 02:07 PM
‎06-21-2022 02:07 PM
Hi @JodiL884    Because your post is different from the original thread you commented on we have moved it into an idea of its own. We apologize for the experience you're having working in your account. The in editor slowness you are experiencing is not something all users experience and does have to be troubleshooted on a case by case basis. With that said, what browser are you working in? Do you have this same experience in a different browser or a private/incognito window? Are you copying previously sent campaigns and updating these copies? Or are you inserting brand new text blocks?   As for inserting images - what are the steps you're taking to import a photo? How would you expect to do it instead? ... View more

Re: Ability To Choose Custom Font and Text Size

by Moderator in Email Campaign Experience
‎06-17-2022 02:57 PM
‎06-17-2022 02:57 PM
Hi @NateM730   Custom font sizes are now available in our cross device editor. We are however updating the status of this idea to more accurately reflect the current status of custom font with our engineering team. We can't guarantee a commitment to deliver on this idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Re: iPad app

by Moderator in General Feedback
‎06-17-2022 01:47 PM
‎06-17-2022 01:47 PM
Hi @NowellW1   What type of campaigns are you looking to edit on the Constant Contact mobile app? At this time users do have the ability to edit cross device email campaigns both on a desktop and a mobile device. If you are looking to edit event campaigns on the mobile app, we recommend sharing your need for this feature directly on its feature request thread. Also, what buttons are you unable to insert? Any further details you can share on this is helpful information for us to track! ... View more

Re: UPloading from Google Drive

by Moderator in Library
‎06-17-2022 01:41 PM
‎06-17-2022 01:41 PM
Hi @MASSC_Editor   What type of files would you expect to be able to upload into your Constant Contact account from your Google Drive? What steps would you expect to take in order to do this?     ... View more

Re: Worst platform out of the hundreds of platform...

by Moderator in Account Settings & Billing
‎06-16-2022 02:11 PM
‎06-16-2022 02:11 PM
Hi @RenCenter   Thanks for sharing this feedback with us. . How are you accessing and working in your account? Do they need multiple users? If you create multiple users the good news is each users can set up their own method for authentication. Or do you only want one sign-in which can trigger authentication? ... View more

Re: text size/fonts

by Moderator in Email Campaign Experience
‎06-16-2022 01:46 PM
‎06-16-2022 01:46 PM
Hi @RobP99   The good news is our cross device editor does allow custom font sizes! Because of this we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see. ... View more

Re: Manager Users - Reset 2FA

by Moderator in Account Settings & Billing
‎06-16-2022 01:11 PM
‎06-16-2022 01:11 PM
Hi @LisaR648   Does having your user update their secondary factor through the directions listed on this Help Center article fit your needs? ... View more

Re: Time Zones

by Moderator in Account Settings & Billing
‎06-16-2022 01:08 PM
‎06-16-2022 01:08 PM
Hi @ErikaB224   Does updating the time zone in your account settings help fit your needs? ... View more

Re: Creating accessible emails

by Moderator in Library
‎06-14-2022 11:13 AM
‎06-14-2022 11:13 AM
Hi @JohnK14   What are some cases where you would want this punctuation in the alt text for your images? ... View more
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