Hi @DylanD63    It is however important to point out our plugin just adapts to the area that it was placed into. Within the form settings you can change fonts and background colors though, so that may help. But other changes need to be made to the website itself. Here's an article that shows these settings in the form design options through step 11. Does making these edits help? If not please call into our Support. We have agents available by phone who are specialized in this WordPress plugin. ... View more

Hi @EmmaG99    Thank you for reaching out to the Community about your emails! I have taken a look at your account and can see the difference in engagement you mention. In cases where your contacts are not receiving your emails, enabling authentication is a great step. Doing this  helps Internet Service Providers (ISPs) identify your email as being legitimate and not from a scammer, spoofer, or phisher. S o thanks for turning on that setting. You also mentioned you have not made many changes to your emails over time. Even though this may be the case, I would still suggest sending one or some of these contacts a blank test with an alerted subject line. Sending an email like this allows us to see if they are able to receive any email from our system. You can also have them take a further step of whitelisting Constant Contact in their security settings.   With that said, I have taken a look at your most recent campaigns and  can’t see anything that jumps out as a cause. The test email I have to myself also did land in my inbox. B ecause of this I would suggest calling into our Deliverability Specialists directly for further assistance. These support agents can help look further into these contacts or any campaigns you may be sending in your account. ... View more

Hi @DianaO77    Accounts can be discontinued through the assistance of our Billing Support. Posting here in the Community can also start this process as well as we have submitted your cancellation request to this team on your behalf. A Billing agent will contact you directly with any further updates. ... View more

Hi @BarbaraB634    That's a great question! The good news is you can create an email template directly from your PDF through our Import PDF to email feature. If your email is already created, you can also create an image of the PDF in your Library and insert this image into your campaign. ... View more

Hi @Michelle_Colorado    Thank you for reaching out to the community! The screenshots you have included definitely helps to understand what you're experiencing. This change is specific to our older Legacy Newsletters.  I can also see you have previously reached out to our Chat Support about this as well. This team was able to determine this was caused because the font color was applied to the table tag, and not the tag with the text content. Our editor applies all styles set in the table to all the content within the table, but some systems don't recognize or do that, and default to black. Gmail is one of the programs that does that and defaults your text to black. In fact the workaround they previously suggested was to highlight the text and specific set the color to white. Does doing this in your campaign help? ... View more

Hi @LitaR98    I apologize you've had this experience with your campaign. It is definitely not the experience we want our users to have! I can understand how important it is for you to not only easily edit your campaigns, but for these changes to save. With that said, what was the last step taken before you realized your edits weren't saved? What browser were you working in? Did you receive any error messages? Are you still unable to find this campaign with your edits in your account? I have taken a look at your account and do see multiple campaigns created in it. ... View more

Hi @SebastienD    I apologize you're unable to connect to our support as easily as you should. If you're interested in canceling your account we have submitted this request to our Billing Support on your behalf. ... View more

Hi @DianeD589    That's a great question! The difference is really the amount of information you can customize and control when sharing your email. If you share a sent email on your website it will be done through your campaign's permanent URL. Any further information you include on this post for your website will have to be created on your end. But if you share your email on social media, you can do it through our social share feature. This feature allows you to create your post directly in your Constant Contact account. You can select which image would be shared, what page it's posted on, your text and even the time it's shared. Does this help you better understand the difference? ... View more

Hi @First-NameL81765    Thank you for reaching out to the Community! Though we're sorry to see you go, we have passed on this request to our Billing Support for further assistance. ... View more

Hi @ResourceCentral    Thank you for reaching out to the Community! I can understand how helpful  Specific code for Pop Up Sign Up forms/support multiple popups. H owever at this time the universal code is supplied does not allowing users to specify the Pop Up form that appears. B eing able to  Specific code for Pop Up Sign Up forms/support multiple popups is a feature request we have tracked in your account and submitted to our Product Team. I apologize for any inconvenience this may cause. With that said, where exactly in your account were you seeing the text you've included in your post? We want to make sure this information is updated by the correct teams. ... View more

Hi @TomS22    I apologize you're unable to edit your campaigns as easily as you should! What browser are you working in? Is this happening with more than one browser or even a private/incognito window? We always suggest first testing your browser in case this may be connectivity related or caused by any 3rd party add-ons. Also, are you working with templates that you copy and reuse often? We have seen cases where copying and reusing campaigns in our Legacy templates over a long period of time can carry over problematic formatting. Because of this I would suggest inserting your content into brand new blocks instead of blocks that are being copied over. You also have the option of moving over to our Third Generation Editor. Do you have this same experience in this editor? ... View more

Hi @user501128    Thank you for responding with these details! We have followed up with you on this through your email, but I wanted to make sure our response was shared here as well.  Though uploading contacts through a file will automatically default to their home address, the good news is you can upload contacts work phone numbers as long as the column on your file is clearly labeled as their work phone. However for your contact’s work addresses, have you tried  using a custom field ? Custom fields are able to be recognized automatically as long as the columns in your file as labeled to match them. I also apologize if the original workaround I have provided is not the answer you were looking for. We recognize it is not a solution to this feature request; it is something we suggest in the meantime. There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. Though this may be the case, as previously mentioned in your original thread, we have submitted this feedback to our Product Team directly. The more users who reach out about this the more it is tracked to alert the appropriate teams. ... View more

Hi @MaggieR214    I'm sorry to hear you too are having this experience with your images! What is the name of this campaign? Also, what email client are you viewing your email through? Once we get these details we can continue to troubleshoot. In the meantime it's important to mention we have seen cases where lines like this appear in emails viewed through Outlook 2016, Outlook 2019, and Office 365. The workaround for these cases would be to match the outer background color on your campaign with the inner background color. ... View more

Hi @FirstNameL738877    I apologize you're unable to connect with our Support as easily as you should! What is the phone number you are calling or the  information are you giving to the virtual assistant? Any list reviews will have to be assisted by our List Review Specialists directly. This team is however only available by phone and can be reached at these hours and numbers. Are you able to connect through to these numbers? ... View more

Hi @ev-marketing    I can understand how important it is to easily understand the charges you have received. Have you recently uploaded a large list of contacts or upgraded to our Email Plus plan? Because we bill based on the level of contacts and the email plan you're under, these are the two biggest reasons why pricing on an account would increase. If you have any further questions or concerns on these charges please contact our Billing Support directly. While we may not be able to review your billing details in the Community, one of our Billing agents can. ... View more

Hi @MelB208    I apologize you're seeing this happen with your contact! This could in fact be due to the security program they may have running. Are your campaigns being delivered to their spam folder? As you mentioned this isn't an overall experience users are having with their contacts. So it does have to be troubleshooted on a case by case basis. If you can email us at constantcontact(dot)com with your username, the security program they have on their computer, and the email address of the contacts you're having this experience with we would be happy to take a look. ... View more

Hi @ARITAUM_Canada    The billing currency on an account is based on your location. It is set and can be changed only during your trial period.         Because you are no longer in this trial period, I would suggest contacting our Billing Support directly for assistance with your charges. For your account security we are unable to go into your billing details here in the Community. One of our billing agents can take a look at your invoice and answer any questions you may have. ... View more

Hi @KelliF97    Oh no! I'm sorry to hear your website was accidentally created under the wrong account. The good news is our Website Builder Support team can move this site over to the correct account for you. Please email us at social_support(at)constantcontact(dot)com with the following information:   Name of the site you want to move Email address on the account the site is currently connected to Email address on the destination account you want to move the sit to Once we get these details we can get the process started for you. ... View more

Hi @DIPRAU    That's a great question! We have  seen cases where multiple opens are tracked in our system due to forwarding emails or even the security programs of your contacts. The security programs of addresses with strong filter settings will trigger engagement tracking by opening emails before placing it into the contact's inbox. This tends to be opens tracked as soon as your email is sent.  At this time there is not a way to remove these opens from your overall reporting. Because of this we would r ecommend viewing the unique opens for your campaigns instead. ... View more

Hi @ElaineS715    I apologize for any confusion there may be with the billing on your account. Though we are unable to go into your account's billing details here in the Community, we can go over some of our basic billing policies. For instance Constant Contact is a monthly service. Your Constant Contact account includes features other than sending emails - features like managing your contacts (hosting your contact list, signing up new contacts, and unsubscribe management), designing emails, promotions, offers and events, and reporting for the results. Because of this the monthly product fee applies whether or not you send a campaign.   If you are no longer using your account and would like to cancel it to stop these payments, we have submitted your cancellation request to our Billing Support. ... View more

Hi @StanleyD70    Due to account security, we are unable to make any billing changes here in the Community. We have however submitted your request to do this to our Billing Support directly. ... View more

Hi @MaryH4905    Thank you for reaching out to the Community! Have you tried looking into Google Analytics? Google Analytics is a web analytics service offered by Google that can track and report traffic on your website. However it is important to mention our system does not track Google Analytics engagement in our email campaigns. You do also have the option of taking a look at our Marketplace for any integrations that may already be available. I hope other users jump in this thread to share what they're using. ... View more

Hi @FirstNameL39068    Where are you looking for our help center? The option to view help articles and to even contact our support are both available in the header of your account.     With that said, we would be more than happy to help here in the Community as well. How can we assist in your account today? ... View more

Hi @StewF    What number you’re calling into support through? Not only this, but what information are you giving to the virtual assistant? We would be happy to look into this experience you had connecting with our support. I have taken a look and can see our List Review Specialists were able to further assist with your account. With that said, are you still in need of assistance? ... View more

Hi @AdrianB38    Thank you for bringing this to our attention. I'm so sorry to hear you too have had this experience. I can however see you were able to get in contact with our Support after all. Your account was successfully canceled. ... View more

Hi @erinp57    I apologize you were unable to easily connect with our support! What number you’re calling into support through? Not only this, but what information are you giving to the virtual assistant? In the meantime we have submitted your cancellation request to our Billing Support. One of these agents will contact you directly with any further updates. ... View more

Hi @user46076    I apologize this is the experience you've had with canceling your account. Though we are unable to go into an account's billing details here in the Community, it does look like you were able to speak with our Billing Support about this as well. In fact this agent has sent you a follow-up email on this as well. If you have any further questions or concerns about the status of your account or refund request please respond to that email directly. ... View more

Hi @WayneP266    Thank you for reaching out to the Community about your account! I apologize this is the experience you had with your account. This is definitely not the experience we want our users to have. I can however see you were able to speak with our Account Review Department about this as well. This team was able to remove this disable from your account. Please let us know if there is anything else we can assist with in the meantime. ... View more

Hi @KanoonI    I apologize you're unable to view your invoices as easily as you should! What exactly happens when you do try to view them (blank pages, error message, etc.)? What time frame are you selecting? I have taken a look at your account and was unable to replicate the same experience. Your invoices did appear for me in your account. Because of this I would suggest also trying in a different browser or a private/incognito window. We have seen cases where 3rd party add-ons that could affect how Constant Contact works in a browser. You also have the option of contacting our Billing Support directly. One of these agents can help share a copy of any needed invoices. ... View more

Hi @MyckalM    Thank you for reaching out to the Community! I can understand how helpful it would be to bulk copy campaigns like this. However I apologize this is not an available feature. Though we do not have a time estimate of when a feature like this would be available, it is a great feature request we have submitted to the appropriate teams and tracked in your accounts. In the meantime you will have to continue copying your campaigns individually.  ... View more