About Frankie_P

Frankie_P · ‎05-24-2019

Hi @user393454 I'm so sorry to hear you're looking to cancel your account. It is important to mention we are unable to cancel your account here through the Community. Though if you call into our Billing Support, they can help with cancelling your account.

Frankie_P · ‎05-24-2019

Hi @EpicS9 You are correct, our plugin does not allow you to select more than one list to join. At this time we also do not have any update about redirecting to a different page. Because of this we suggest taking a look for another inline form plugin compatible with WordPress that might have this capability. I apologize for any inconvenience this may be causing you.

Frankie_P · ‎05-24-2019

Hi @DaveM42 That’s a great question! I apologize at this time we are continuing to troubleshoot this display change. In fact we are in need of more info like the email client and version being used and the name of your campaign. Even if more than one contact is reporting this experience. These are helpful details to have. As a workaround in the meantime we suggest matching the Outer Background Color of your campaign with the Inner Background Color.

Frankie_P · ‎05-24-2019

Hi @FaithB10 Thank you for sharing these details along with your screenshot! It helps to understand exactly what you're experiencing. I have taken a look at your account and can see you have also spoken to our phone support about this as well. Although this support agent was able to assist, I want to make sure our answer is shared here in the Community as well. This block displaying in your email client b ut not the editor is something we are continuing to troubleshoot. Was this email copied? Do you remember inserting this image at any time? If you do, did anything happen like the page reload while inserting it? A workaround we suggest is using a different browser to edit the email and remove the image. You can also move the content outside of the affected section into a new block and delete the entire affected section.

Frankie_P · ‎05-24-2019

Hi @DaleKietzmanA Thank you for following up with these details! I apologize you are having this experience with these social media links. What browser are you working in? How is the new URL being inserted? For instance, are they being directly typed, pasted via mouse, or pasted via a keyboard shortcut? Cases where we have seen this happen, adding the URL by a different method or using a different browser/incognito window are both helpful workarounds. Does either of these options help at all?

Frankie_P · ‎05-24-2019

Hi @HillaryH1 Post campaign to Facebook Group through our social share feature is a feature we are still collecting feedback on. At this time, as a workaround we suggest manually sharing your campaign by copying and pasting its permalink into a post on your Facebook group. I apologize for any inconvenience this may cause and have submitted this feedback in your account.

Frankie_P · ‎05-24-2019

Hi @HeadwatersC Thank you for reaching out to the Community, we’d be happy to help point you in the right direction! Are tickets for all three dinners going to be sold under the same event? Or will there be separate event campaigns? Having this clarification is helpful as our Event Campaigns do offer the option for discount codes. The discount codes can be offered for a dollar amount or a percent off of either the entire order or selected fees. If you have your dinners set as separate campaigns, the discount code can be activated under each campaign. You can then send this code through the confirmation email of your first available dinner. The option to edit this registration notification is located under the Registration tab of your event.

Frankie_P · ‎05-24-2019

Hi @user16093 I apologize for the experience you've had with canceling your account. For your account security we are unable to go into your billing details here in the Community. After taking a look at your account and I am unable to see any records of previous cancellation requests. I do however want to make sure you are assisted. If you call into our Billing Support, one of these agents can help look into both your cancellation and refund requests.

Frankie_P · ‎05-24-2019

Hi @ShawnR55 Thank you for bringing this to our attention! I apologize your email is displaying like this for your contact. I mages not displaying properly is usually caused by settings in an email client or security program. Are their images are enabled to display? If not, I would suggest having them update this setting in their email client. After sending myself a copy of this campaign you've mentioned, I was unable to replicate this experience in my own Thunderbird. Please let us know if making this change helps your reader! If for some reason it does not, please reach out again with a screenshot of what they are seeing. We would be happy to help any way we can!

Frankie_P · ‎05-23-2019

Hi @AngelM5 Though this feature is not available I have submitted your feedback on this in your account. Are you using WordPress? If so, you are correct, the workaround listed in this thread can work for you in the meantime.

Frankie_P · ‎05-23-2019

Hi @StephanieF707 Thank you for bringing this to our attention, I apologize you too are having this experience. Have you tried the workaround previously shared in this thread? This workaround being to delete the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. Did taking these steps help?

Frankie_P · ‎05-23-2019

Hi @DeanW93 Thank you for bringing this to our attention! I apologize you are having this experience, however images not displaying correctly tend to be a case by case basis. Are you having this experience with more than one email address? What email client are you viewing your emails? Do you have any security programs running on your computer? We have seen cases where an update in the settings of in an email client or security program can cause changes in how your email displays. Because of this we suggest whitelisting Constant Contact.

Frankie_P · ‎05-23-2019

Hi @user16093 I can understand the importance of knowing when and how you are charged for your account. I apologize for any inconvenience our billing process may cause. However we are unable to authorize cancellations or refunds here in the Community. For your account security we ask that you please call into our Billing Support for further assistance.

Frankie_P · ‎05-22-2019

Hi @user58791 Thank you for reaching out to the Community. I would happy to help clarify how we bill accounts. Our users are billed five days prior to their monthly service period start date. This is why you have been charged before the invoice date on file. This helps ensure that the payment will have processed by the time your bill date comes around. However if you have any further questions on this charge or would like to cancel you account, please call into our Billing Support directly. For your account security we are unable to go into your billing details here in the Community. One of our billing agents can help you get the answers you need!

Frankie_P · ‎05-22-2019

Hi @JamesW487 I apologize there is not an email available to contact our support. At this time email is not a line of support we offer. Our Support is however available by Phone, Twitter, Facebook, Chat, and here in the Community as well. Is there anything we can assist with today? We would be happy to help answer any questions you may have through this post.

Frankie_P · ‎05-22-2019

Hi @LouK3 Great question! While we do offer the option to create an email directly from a PDF, the good news is you can also manually create an email with your own image. Your can upload images to your Library whether they are JPGs, PNGs, and GIFs. Once your image is uploaded it can then be added into your email. I do however want to also point out it's important to not send emails that are completely images. Having a good balance of text, images, and links will help maximize your email deliverability rate. Sending emails made completely of images can cause it to get caught in spam filters.

Frankie_P · ‎05-22-2019

Hi @user87929 Because Constant Contact is a monthly service, the only way to stop these auto payments is by canceling your account. If you are looking to in fact cancel your account we ask that you please call into our Billing Department for further assistance. These calls allow us to maintain your account security and only take a few minutes or less with no pressure to keep your account active if you do not wish to do so.

Frankie_P · ‎05-22-2019

Hi @TonyT this is great feedback! We're always open to ways to better your interaction with your contacts. Is this field you are looking to segment by a c ustom field? Have you tried using our segmentation feature? Through this feature you can create segments of your contacts based on contact details you have uploaded. You can then select these segments when scheduling your email or even add your segment to a contact list to be used at a later date.

Frankie_P · ‎05-22-2019

Hi @JimM461 thank you for sharing this feedback with us! How are you adding these contacts? Because you are working on a mobile device, we suggest downloading our Constant Contact Mobile App. Through this app you will be able to easily add and manage your contacts.

Frankie_P · ‎05-22-2019

Hi @KenyonL4 I apologize for the experience you had with this previous account. With that said, I would be happy to share the phone number to our Sales Department. Our Sales agents can be reached at 855-273-0449 as listed here.

Frankie_P · ‎05-22-2019

Hi @JillE26 thank you for sharing this feedback with us. I apologize for the experience you've had with your automation campaign. You are correct, these automated email series do not offer the ability to select a specific calendar date or time to be scheduled. Instead they are scheduled by the trigger you select whether it be joining a list or a specific interaction with a previously sent email campaign. I apologize for any inconvenience this may cause and have tracked this feedback in your account.

Frankie_P · ‎05-22-2019

Hi @AxisGallery thank you for sharing this feedback with us! We can definitely understand how important it is to select the correct lists as easily as possible. We would however like a few more details on what exactly you are looking to do with these contacts. Are you using the Resend To feature or something different? Having these details are important as our Resend To feature already allows you to resend a campaign to a new group of contacts you have selected.

Frankie_P · ‎05-21-2019

Hi @TalP You are correct, email is not a line of support our Billing Department is available through. These support agents are only available by phone. I apologize for any inconvenience this may be causing! For further assistance with your billing, whether it be your current charges or canceling, we do ask that you call into our Billing Support directly.

Frankie_P · ‎05-21-2019

Hi @RyanD67 We understand how important it is for your contacts to view the images in your email correctly! You mentioned testing your campaign with another user. I apologize they are experiencing this as well. Are other customers seeing images? Have they whitelisted Constant Contact? Are the computers you've tested through on the same network?

Frankie_P · ‎05-21-2019

Hi @Aolmahwah Than you for responding with these details! We would be happy to help clarify how you can update these links. The links that are connected are content blocks within the email itself. If you want to update the information for this link, you will have to update the information in the block that is connected.

Frankie_P · ‎05-21-2019

Hi @KennethK234 I'm so sorry to hear this and want to make sure you’re assisted with making this change on your account. For your account security we do however ask that you speak to our Billing Support team directly. Here are the hours and numbers you can reach these support agents.

Frankie_P · ‎05-20-2019

Hi @christinem762 I apologize for the experience you've had connecting with our support! For your account security a cancellation does require a call in to our Billing department. It will only take a few minutes, and there will be no pressure to stay if you don't want to. What time did you call into our Billing Support? What was the number you called? I have taken a look at your account and can see a call logged at 9pm EST. Our Billing Department is available at these phone numbers Monday through Friday, 8am - 8pm EST. With that said, I also would like to apologize for any confusion the Have Feedback button in your account may have caused! This feedback button does post to our Community. All feedback in the Community is read by Constant Contact employees. While we may not respond to every comment – it is acknowledged. This feedback process allows the option of other users to weigh in on these feedback posts as well.

Frankie_P · ‎05-20-2019

Hi @user13935 Thank you for reaching out to the Community! I understand how important it is to keep track of your contacts. I apologize we do not offer a tool that will produce this cumulative report along with these time stamps. This is however a great feature request we have submitted in your account. Have you tried our segmentation tool? Or even our click segmentation? Our segment tool creates a list of who opened or clicked any campaign sent from your account. While the click segmentation tool will automatically add contacts who clicked on a specific link or button to a new list to contact. Both of these options can be used as a workaround to manually exporting and comparing these reports.

Frankie_P · ‎05-20-2019

Hi @LauraB805 Thank you for bringing this to our attention! I can understand how important it is to view the reporting on your email campaign. Can you please provide a screenshot of the error message you are seeing? I have taken a look at your campaign and I am unable to replicate this same experience. I can successfully view its click reporting. What browser are you using? Have you tried in a different browser or a private/incognito window? Testing your browser like this allows us to see if there are any 3rd party add-ons that are affecting how Constant Contact is working in your browser.

Frankie_P · ‎05-20-2019

Hi @DianaB45204 That's a great question! At this time our search function does pull from all campaigns regardless of the folders they may be. B eing able to search for your campaigns in specific folders is a helpful feature request we have tracked and submitted in your account to our Product Team. I apologize for any inconvenience this may cause. Please let us know if there is anything else we can assist with in the meantime.

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About Frankie_P

Re: Cancel account

Re: Redirecting to my Thank You page with standard...

Re: Lines Showing up on Outlook

Re: HIDDEN IMAGES APPEARING WHEN SENT BUT NOT IN E...

Re: help me to edit social media links

Re: Social Share to Linked-In Groups

Re: Multi-buy discount possible for event registra...

Re: I Want my money back !!!

Re: For one user, our emails will not format (only...

Re: Redirecting to my Thank You page with standard...

Re: Video Thumbnails

Re: Images not appearing in newsletters

Re: Quiero cancelar mi cuenta

Re: Quiero cancelar mi cuenta

Re: I need a support email

Re: Flyer

Re: Billing

Re: Segments

Re: Websute

Re: Your Unavailability

Re: automation

Re: List selection to resend campaign

Re: cancel library image space

Re: Images not appearing in newsletters

Re: Table of Content links not working

Re: My Account

Re: unreachable for cancelling an account

Re: Does CC produce a report of what time subscrib...

Re: click report not working for a campaign

Re: Organizing Campaign Folders