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About JulieL34
JulieL34
Occasional Advisor
since
09-26-2011
05-19-2018
40
Posts
9
Kudos
0
Solutions
Badges
05-19-2018
03:39 PM
I have complained quite a lot about features that are discontinued including the lack of "forward to a friend", html editor, tables and colored background inserted blocks, so just gelt I had to mention a new feature I just discovered in the 3rd gen editor that I love. This is the feature that allows you to schedule a resend to subscribers who did not open the first email, and to change the subject line of it right there. This is a truly useful addition. At least I think it is; we will see how it goes in terms of increasing opens. How to do it is here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/22442-automatically-resend-an-email-to-contacts-who-did-not-open?lang=en_US
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05-19-2018
02:15 PM
I think CC is collecting a list of things people want to do in html, I came across another one today, which is to enter a non breaking space (  . There are times you really want to keep two words together without using a hard return, which will be handled differently on different devices, browsers, monitors, etc.
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05-03-2018
09:49 PM
This is one thing that could be "fixed" by having access to the html text, since you have not designed the interface to allow this type of paste requested by BrynC6. With access to the html code, at least you would be able to pick up the formatting in the template.
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05-03-2018
09:43 PM
Maybe there could be a really noticeable emoji along with the word TEST in the subject line. Mailchimp puts the word TEST in brackets but frankly it is still not all that noticeable.
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05-03-2018
07:07 PM
Ayva, you have really nailed it with your comment that "had to stop caring" applies to way too many things about CC these days. I don't know what thing will finally push me over the edge--may be when they eliminate phone support completely. I hate that they even eliminated it on the weekend but have gotten through it with difficulty. That phone support is one of the big things that distinguishes CC from others, imho. But on the language issue, they redeisgned the whole interface, I don't see why they couldn't have built in a checkbox to pick the language you want the account info to appear in. Seems so obvious since they already have the options, to just let the account select it right from the start and have it apply to a particular email. @AbbyR8
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04-27-2018
06:44 PM
I am baffled by what people are saying here, about how they have to edit the html. I would be happy if CC would even let us get to the html, which has been outlawed in the 3rd gen editor. Maybe I could live with it, if pasting text into the wysiwyg worked properly but it really doesn't. And I'm not sure really what is the purpose of bringing it up in this forum, since all we get is "that's a good idea, we'll put in a request for you" when it has pretty clearly already been decided not to allow certain features for fear of "breaking" the mobile accessibility. Does anyone know if ANY of the things people have raised about features lost in the 3rd generation editor have been restored by Constant Contact???
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04-17-2018
08:15 PM
1 Kudo
I have kind of lost track of how many times I have seen this response "the html feature is a great idea"--and yet as far as I can tell when inquiring further it seems clear that Constant Contact has no intention of restoring this feature. Could the Constant Contact employees who are saying this please tell their company that they think it's a great idea? Because apparently they are not speaking for Constant Contact when they say that! I came across another reason for needing it last night. I realize there is some thought that these drag-and-drop copy blocks are a great idea and really help people with design but there are huge problems with them. 1. you can't set the default styles for the copy blocks 2. Even if you want to use the default styles, if you try to paste copy (stripped of its coding via a text program like notepad), the text when pasted does not hold the default style that has been brought in. So you are forced to either retype text that already exists (for instance on your website) or paste it in and then restyle each individual piece of it. (WIth access to the html, at least you could switch to the html view and paste your text between the codes.) 3. You can't put a border around a block, though you CAN give it a colored background. Why did anyone think only one way of creating a "box" in your layout was sufficient? WIth html, you could switch to code view and add the style for your border if you wanted one. (I "get" that it is hard to create ready-made options for every need, but that's why we should be able to add styles in the code. I heard that the concern is that people will use coding that is not mobile friendly. Why don't you let people decide which is more important to them? We are capable or searching the web to find out whether something we are doing will work on a mobile device!) 4. I think there was a 4,5, and 6 but I have forgotten what they are at the moment. Oh, yeah, one was to be able to add space less than a full line height between paragraphs.
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04-13-2018
10:14 PM
What is the status of this request? It seems like a no-brainer. Since you offer these drag and drop segments with two or three items, a vertical rule is in some cases essential, and since you are not allowing access to html at this time, it must be built into your drag and drop options! You seem to assume that every segment will always have a photo and text, which helps to define those segments as elements, but in cases where there are two text segments next to each other a vertical rule will really help the design. It would also be good if it were possible to select different background colors for these two column segments sitting side by side (and allowing space between, so you could have colored blocks. Also, I was excited to see there is a 5 column block, which was not there previously when I worked with the 3G editor, but why have you skipped over 4 columns? It would really be helpful to be able to choose between 1, 2, 3, 4 and 5 column blocks.
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04-07-2018
08:45 PM
I am seeing a similar problem with survey results. The numbers are small, but only one is showing, even though there have been results previously and I have saved the reports. Is there any way to get someone to look at this on the weekend?
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03-29-2018
08:28 PM
1 Kudo
My point, however, was that even in the 2nd generation editor with the html coding window, I was never able to get an em dash to display. I would put the code in but it didn't work. Any of the various html codes avaialble for em dashes. If someone did make it work in the 2nd gen editor I'd love to know how, as I have continued to use it for some of our work.
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03-27-2018
09:32 PM
What html work-around? I have yet to hear of one. None of the html codes for em dash that I am aware of will work in CC even if you DO go into the code window (which they aren't gonna let us do any more anyway).
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03-18-2018
04:05 PM
I have been asked to indicate if any of the answers are "accepted solutions". I guess in one sense I could say that telling me the feature is GONE in the 3rd generation is an answer, but an accepted solution? Not really. All email service providers I know of provide a forwarding feature in one form or another. What I have liked about the one in constant contact is that it actually forwards the email, rather than a link to it. I understand that you find it is rarely used, but the lack of providing a forwarding option just makes it look like we don't care whether our subscribers become "popularizers" of our campaigns. Everyone knows this is a standard feature of emails.
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- Tags:
- features
- forwarding
03-10-2018
08:09 PM
I just encountered yet another problem with not having access to html coding in the 3G editor, which is that there does not seem to be any way to have a paragraph indented, or a block that is less than the full width of the email. I have text with a paragraph I want to indent. Maybe the <blockquote> code is not mobile friendly, I don't know, but there must be some way to do this. I tried making separate text blocks, but there seems to be no way to create a text block with padding left and right. I hope you will find some way to implement the ability to do this. For now I guess I'll recreate the email lin the 2G editor.
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03-10-2018
05:23 PM
This feature is one significant one that has kept me using Constant Contact, since at least Mailchimp (I haven't checked how many others) only send a link to the web version when you forward the email. Constant Contact's big advantage, from my perspective, with regard to this, was that it actually forwarded the email itself, not forcing the receiver to click a link to even see what is being sent to them. Also, I suspect that just sending the link would cause many forwards to be filtered as possible spam.
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03-10-2018
05:17 PM
Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.
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- Tags:
- 3GE
- Editor
- forward to a friend
Labels:
03-10-2018
04:39 PM
What does it mean to "pass feedback along"? This is just broken! Is it on the list of things to be fixed, or not???
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03-10-2018
03:38 PM
Agree with a lot of these complaints, but please don't delude yourselves into thinking that the other ESPs don't redesign their interfaces. They ALL are doing it, from what I can tell. Definitely Mailchimp is.
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02-27-2018
07:04 PM
I have not fully switched to the 3rd gen editor but seeing this discussion gives me one more reason to hold off. Can someone tell me what it means for an idea to be certified great?
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02-27-2018
06:54 PM
EM DASHES! EM DASHES! EM DASHES! I can hardly believe you released a new "editor" and still have not made provision for em and en dashes. I can understand not providing every special character known to humankind, but em and en dashes are essential. Your competitors have no problem with accepting html coding for these characters, so it can't be all that hard to do.
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02-27-2018
06:46 PM
I feel like every time you rework the interface you make it harder and take longer to do things. I agree with pretty much everything people have said in this thread, including there are some issues I had not even discovered yet that I know will cause me problems when the issue comes up. Also strongly agree with the commenters who say you should focus more on functionality than aesthetics of the interface. What good are aesthetics if they don't allow you do do what you need to do.
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02-27-2018
06:38 PM
Yes, I agree. I know they are probably thinking that 3 columns is not good for mobile, but sometimes it is really needed.
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02-21-2018
09:07 PM
2 Kudos
I got a little insight into this when talking with a support person about another issue--and I took the opportunity to complain. It seems that at least part of the story is making the 3rd Gen editor mobile compliant, and a concern that if they let us access the html would could go afoul of some of the mobile best practices, thereby rendering a particular email non mobile compatible. Not a very good reason, imho, but there you have it.
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02-12-2018
09:57 PM
Are these recorded so you can listen to them later if you can't make the time slot?
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02-12-2018
09:32 PM
I hadn't heard about this but see it as a huge problem. I guess you are trying to switch people over to tags, but those are not working in accounts with large numbers of subscribers in the third gen editor. What gives???
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02-12-2018
08:14 PM
The Chimp offers this, I would think that alone would be reason for CC to do so as well.
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02-12-2018
08:10 PM
This bothers me also, though I haven't considered quitting. I know exactly what he is talking about, or at least one aspect of it. For instance, sometimes you do a draft email and decide to go in a totally different direction and know you are never going to use it. But there it is, forever in a folder of deleted emails. You can never empty that trash. And I do mean never. Having been with CC for more than 10 years, a lot can accumulate. Another related thing is that, although you do not have full access to old report data (anyone know if there is a request for that, that I could support?), neither can you remove very old data to clean up your account, if you want to. And you can't delete contacts you find no longer have the address they subscribed with, you have to keep them in that limbo state of unsubscribed but not really, in your account.
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02-12-2018
08:05 PM
It seems so simple and obvious, but in the past when I raised it to support people they couldn't seem to get what I was saying. I'm hoping I've finally explained it in a way that will get through. I actually would prefer that more time be available before they log you out. Most of the time I am working on multiple projects and it's often frustrating to go back to an email and find I have to click out click back several times, then remember where I left off because it's no longer on the screen. So I guess I would add on to the suggestion that it would be really great if the system held on to where you were and served it back up when you log back in (specifically in a case where you were timed out.)
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02-11-2018
10:37 PM
3 Kudos
If you leave the Constant Contact tab to work on something and don't log out, you are automatically logged out after some time. when you go back if offers you a button to log back in, but that takes you to the home page. Then you have to click log in to get to the login page. Why don't you have it go straight to the log in page?
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01-07-2018
05:34 PM
That link you provided is how to edit the content but nothing about the styles. I guess you are saying you cannot change the styles.
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01-07-2018
04:48 PM
How can I adjust the layout styles of the poll block? The way it comes into the email now the question is in regular weight type and the answers are in bold. This may work fine for a yes/no poll but is not so good for the quiz I am doing with multiple choice answers. There is an "edit layout" button but as far as I can tell it only allows me to change the background color. Also, is the 95 character limit on the question hard-and-fast, or can it be changed?
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