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About rcppubs23
rcppubs23
Marketing Legend
since
09-26-2011
03-28-2025
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03-28-2025
06:08 PM
We thought this at one point also, but then we realized that in ONE of our types of email, the note was appearing in a logical and unobtrusive place, nearer the top than the others. Maybe a similar thing happened to you and you just didn't reazlize it. Take a look at the screenshot sent by @lcolombin--that's similar to what happens to us on one type of email.
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03-25-2025
11:34 PM
I recommend that everyone having this problem call the support line and tell them you are having the problem and want to be informed when it is fixed. I'm told that if more people do this, it may be given higher priority.
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03-25-2025
11:33 PM
It's interesting that this works for you. The people who answer the support lines, in consultation with the developers, said it's an across the board problem. Maybe they can find it by seeing what's different from what's being served to you employees vs the general public!
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03-22-2025
03:47 PM
1 Kudo
Has anyone noticed a problem with the "personal note" you can add to a test email? Sometime between Monday, 3/17 and Thursday, 3/20, the position of that note in the email has changed. It used to be at the top, above even the header of the email, but now it appears somewhere further down. You don't see it until you send the test--it doesn't show in the preview either inside the account or the "webpage view". I think this is a problem across the board, not just in my account, and I'm told the developers are aware of it. If it's bothering you, please call in and register the problem as important. If more people complain they may fix it sooner. I don't know how other people use it but for us, we label our test versions and it's relaly important to us to have the note with the version number at the top so we can easily tell them apart.
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E-Mail Editor
03-02-2025
08:24 PM
I see that many people were having this problem in 2022-2023. We have just discovered it recently. I don't know how much in use Peter Lowe's Ad and tracking server list is, but it would seem to me that Constant Contact would want to try and negotiate with them to take your servers off of their filter list. It seems likely this is affecting a large number of your customers but that many of them, like our company, have not yet discovered it. I hear your point about how you can't contact every individual domain where someone has marked Constant Contact stuff as spam, but I don't even see any report indicating that CC has attempted to reason with these people.
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02-14-2025
08:17 PM
This was updated to "under consideration" in 2022 and no further update. Even the feature mentioned in that post that "may help" has not been further reported on. Can we hear something about where this "idea" sits in the priorities list?
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02-12-2025
05:15 PM
It would be interesting to know what happens in the nearly two years between when this issue was acknowledged and when they informed us it is "not currently planned." No discussion between those two "ratings." And it would be even MORE interesting to be informed of the reasoning for not plan ning it. Not enough people asking for it? Too much coding required? (That would seem odd since the ability to do it has existed in previous edit platforms.) The catch-all explanation for most features that have been taken away when the interface gets redesigned it that it needs to be mobile friendly, but I see no way the lack of being able to edit the text version could be considered detrimental to mobile friendliness.
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12-30-2024
06:57 PM
In relation to @Rotary comment, I don't think you can really compare what WordPress can do, since Wordpress is essentially developing websites, even if in the blog format. Due largely but probably not only to Microsoft, emails are not built in the same way, especially without having access to the code. If we could get the ability to create a block in which we can write our own html, that could be a workaround for this and many problems. You would have thought that as long as Constant COntact has been around, that at least they could have taken into account building other ways for customers to style their email elements when they took away the ability to use any html.
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12-28-2024
06:22 PM
I got a wacky mail merge email from Constant Contact Support Follow-Up, letting me know that one of the issues we've been discussing was decided not to be fixed. But they apparently forgot to do the merge, so we don't know which of the several we've been discussing has been abandoned. I wrote back and asked them to fix it and they re-sent the same message. Anyone know anything bout what this may refer to? Here's the text of the email. I am following up to the issue you reported with {INSERT ISSUE}. I apologize for any inconvenience this issue may have caused. Our engineering and development teams prioritize which issues are fixed based on a variety of factors. After reviewing this request, they have made the difficult decision that we will not be fixing this issue at this time. For now, you can {INSERT WORKAROUND}. If you have any additional questions on this, please feel free to visit our Help Center, where you'll find helpful information and other ways to get in touch with our Support Team.
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E-Mail Editor
12-03-2024
06:03 PM
If it were allowed I would definitely thumbs-up this comment from @BrianM491 It can't be that difficult to allow us to select the platforms to include like we can with the social shares and the link within the email. Or if not, to turn off that feature entirely on the archived copy.
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10-24-2024
10:36 PM
I forgot to include the screenshot of the popup problem I'm talking about. Here it is.
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10-24-2024
10:31 PM
This has happened repeatedly with different popups you throw up within the site. Tonight it happened to me trying to edit a segment that I use regularly but vary the parameters. In this case I was editing the criteria which involved dates. When I clicked in the box to change the date, the calendar drops down, where I used to be able to click on the date, but now there's an overlay "offering" help with creating a segment. If I try to click away from it, it takes me out of the segment I'm editing. I can't properly select the dates because I can't see the top of the calendar to know what month it's referencing. You need to test these things so they are not blocking important information y our users need. Or at the very least, create a way to get rid of the overlay but stay on the page. It really feels like the more renditions of the email interface you develop, the harder they get to use. Often the problem is too many clicks.
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E-Mail Marketing
10-09-2024
08:46 PM
I know your team has been working on segmentation as there were some problems, and I recently got an email saying it had been fixed. Tonight I ran a segment that I do each month, where I look at 4 specific emails sent during the month and generate a list of people who opened all four of them. When I ran it tonight, the total number I came up with was 126. However, the email with the smallest number of opens had only 87. I can't see how it is possible for 126 subscribers to have opened all 4 of these emails, when one of the emails only had 87 opens. Is this feature still being worked on? We rely on these stats a lot, and need to know they will be accurate. I ran a similar segment on 4 different emails, and that one came up with different results run very close together. I realize it recalculates, but it really didn't seem likely there would be so much change in just a few minutes (2,204 the first time and 2,142 just a few minutes later. Since the people could not have "unopened" the emails they had opened, the reduction would have to be unsubscribers and there is no way there were that many in a couple minutes. Hope someone can help with this here. I won't be able to call during your hours tomorrow.
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Segmentation
10-09-2024
08:14 PM
So the person who reports, and is unsubscribed by Constant Contact will just totally disappear from our list? I mean, we're talking minuscule numbers in any case. I just want to understand what our reports are reporting. Not so much about who they are, but where they fit in the count. We flag in our reports how many people subscribe and unsubscribe in the time period being reported on. Would such a person who is removed by Constant Contact when they make a report be included in the NUMBER of unsubscribes Constant Contact is reporting?
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10-06-2024
08:19 PM
I can't find anything in CC's documentation that tells whether the count of unsubscribers on a campaign report includes any spam reports that may be listed there, or if those two numbers are separate. Rarely we get a random spam report from someone who doesn't like what we are saying in our email, and I understand those are anonymous and Constant Contact can't report who they are from. But the question is, if a report has 2 unsubscribes and 1 spam report, is that a TOTAL of 2 unsubscribes? Or is the person reporting the email as spam, who is unsubscribed by Constant COntact, a separate "unsubscribe" ofr a total of 3. And...does it make a difference if that person both unsubscribes using the unsub link and also clicks to report as spam (in which case would they be included in both lists? Thanks to anyone who knows how this works.
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Reporting
09-24-2024
09:38 PM
I would like to have the ability to display the thumbnails such that you can see the full image, even if iti is smaller. It's hard to sort through images when you can only see the center square of a horizontal shaped image.
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09-23-2024
10:47 PM
I agree with this idea, though not necessarily see all images on one page. Perhaps there could be a dropdown that lets you specify how many you want to see at once, like there is on lists of contacts, for instance. Further, it would be better if the thumbnails showed the image, not a cropped version of it. As it stands now, it can be hard to recognize a horizontal image when only the center square of it is displayed. I don't know where the idea came from that all images should be square.
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09-23-2024
10:42 PM
On the email reports page, it is relatively easy to export a list of subscribers who opened, clicked, bounced, etc. However, when you do a resend of the same email a few days later, if you want to generate any of those lists, it needs to be done separately for each send. Use case for this is to generate a list of bounces, organize it by bounce reason, and assess which subscribers should be removed from the list. It is possible, of course, to do them separately and combine them, but it requires extra manual work for something that should be easy enough to include in the report. The totals are given for each category (such as opens, clicks, bounces), but no link is provided to export those lists. If I'm not mistaken, it previously was possible to do this. I'm not sure when it changed.
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07-23-2024
09:44 PM
Looks like another year has gone by since the last comment in September 2023, and we still know NOTHING from Constant Contact about whether this is under consideration. It really would be best if you would separate the two options of viewing the web version of the email from the social share links, so that your customer could specify which they want to use. I am pretty sure that (at least in the past) Constant Contact has given the impression that it can be used for membership purposes as well as to a broader audience. But this connection between social sharing and offering up a web page version makes that completely untenable. I guess we can assume that since there has been no comment from Constant Contact about this over what, 7 years?, the answer is that CC is going to do NOTHING about it. After all the fanfare about the new categories helping people in the community understand the status of the things we have been proposing, what has happened to that idea?
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06-15-2024
07:52 PM
@SRVAssociations, Your workaround is what I have resorted to also, but when layouts are more complex it sure doesn't feel like it saves very much time. Better would be if from the detail page you could also access the editor to copy the elements. I'm not sure how much that would help anyway though. What you really want to be able to do is copy a block from one email to another, and especially be able to save those repeatedly used blocks in a library, whether it be the image library or a 2nd one. Definitely agree though, let's not any of us hold our breath!
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05-14-2024
09:47 PM
2 Kudos
Thanks for the response, and the link. I had actually read all of this before I posed the question, but I went ahead and read it again to see if I'd missed anything. I wasn't really asking you to supply your full algorithm, though it may have sounded that way. But the terms "most" - "somewhat" - "least" don't give a very good sense. We have a list with going back almost 2 decades--and we'd like to know if these figures take into account the full list or only more recent subscribers. Might someone fall into somewhat or more engaged if they did not open any emails for several years, and then started opening emails again and do so more consistently now? The points about contacting less engaged contacts for the purpose of reengagement campaigns is widely known, but it's very hard to think about creative ways to further engage the "more" or "somewhat" engaged if you don't have a real sense of what characterizes the engagement.
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05-13-2024
10:47 PM
2 Kudos
I guess I was missing something. The post I responded to said it had been moved so people could vote for it or kudo it or something. Since the option to do that was not availabel in the post I was replying to, I assumed that saying it moved meant it was somewhere else, which was why I was looking for a link. I find it really hard to reply to a specific comment, it gets buried at the end of the whole thread, so you don't know what's being replied to.
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05-13-2024
10:44 PM
2 Kudos
On the contacts insights page, you report the number and percentage of most engaged, somewhat engaged, and least engaged subscribers. It would really be more helpful if you provided some sense of what those are based on. For instance, does "most engaged" mean the number of subscribers who open 75% of the emails sent? Or 80%? or 60%? etc. There must be some numbers or percentages your code is referencing to categorize "most" and "somewhat" and "least"--so why not let us in on the secret. Similar things come up in other places also, including the annual reports you send which as far as I can tell bear no relationship to anything actually going on in our account.
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Contact Management
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Reporting
05-09-2024
08:07 PM
2 Kudos
It sure would be nice if these boards gave you the ability to comment directly on a comment instead of going to the way bottom of a long list. Earlier on this page @Caitlin_M responds to @LETA that she would add the proposal to have a dropdown on forms so people could vote on it. When you CTCT people do something like this, why don't you link to where that idea or feedback is, so we can find it to comment on? In combination with your point that ideas are closed if they don't get commented on in a week, it pretty much ensures that a lot of things will go by the wayside. Is this by design? Or oversight?
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04-25-2024
10:44 PM
I may have written this sometime before--this idea has been under discussion for a very long time. But what I would like to see is something like a "block library" that allows you to insert a saved block into multiple emails (including to be able to edit it once inserted, when need be). Recreating stock copy blocks iw one of the colossal wastes of time within the Constant Contact interface.
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04-25-2024
10:40 PM
I am in favor of adding this feature. However, personally I think it is best to send a correction as a new email, and clearly indicated as a correction. When an error important enough to need a correction is found, it seems to me as important, if not more so, for it to go out to the people who HAVE ALREADY opened the erroneous email as to send the correct mailing to those who never opened it. Where I would see more the importance of being able to change the text of the re-send is in a case, for instance, where you are announcing an event that's coming up in a week. If you send it to non-openers 3 or 4 days later, you want to change it to say "there are 4 days left to [event]!"
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03-30-2024
05:07 PM
I'm not a coder of this kind of stuff, but it does seem like it should be an easy option to add.
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02-05-2024
12:15 PM
Totally agree with @JenniferW733. This is the feature we need. In the style section of the email, where you select the link color, there should be an option to select the color of a visited link. I understand that the default link color and style in all browsers is underlined and purple. But Not everyone wants their button to be a light color, and as soon as you select a darker color for your unvisited link (the only color we're allowed to control through the interface) you end up with unreadable button text.
So just changing the default color is not a good solution. I don't know how to elevate this proposal but hopefully one of the CC people in the thread can do it for us. This has been under discussion for some time, though I'm not seeing the earlier part of the thread here. (I subsequently found it at https://community.constantcontact.com/t5/Questions-Discussions/Button-text-color-changes-when-clicked/m-p/404767#M76538). Many less important changes have been made in the interface since then.
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01-21-2024
02:45 PM
I have a couple questions about resending to non-openers that I can't find answers to in the documentation. First, when you do a re-send, does it include subscribers whose mail bounced in the first send? Second, does it include new subscribers since the first email was sent? (They would not technically be "non-openers" since it wasn't sent to them.) If it does NOT include these new subscribers, is there a way to include them in the same re-send or do you have to do it separately?
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E-Mail Marketing
