About JulieL34

Definitely need to see both subject lines and preheaders in reports. It's ridiculous to have to look up an email you filed and THEN view it in your mobile device, to find out what the preheader was. And if only part of it shows you don't even know what you had in full. This doesn't seem like rocket science.   Also would like access to all the history, why cut it off? Sometimes there are good reasons to look at some older mailings' statistics. If you can't offer that, then offer a feature that lets you download the data from groups of reports so you can store them for the time when they disappear. ... View more

I would really like the opening page when you look at the series report to include more summary information, without having to click from screen to screen. Specifically, in addition to "sent" and "opens" would like to see "clicks" and "unsubscribes" ... View more

I am not seeing any acknowledgment from any of the Constant Contact employees that a feature suggesiton has been filed, and I can't imagine why not. It seems like it might be fairly frequent usage that you want to offer subscribers 3 things they may be interested in (for instance), and good design practice would have each of the buttons to select the choice be the same size. Setting the size based on the amount of text may be ok for an individual button but not in a case such as I've described here. Also, I have had occasion to use lengthier text on a button, when a complex point is being made and then you want the subscriber to click to indicate their interest, but you maybe don't want the button to be 5 words wide. But without access to html code, there is no way to split that text onto two lines on the button. ... View more

Also, I thought there was supposed to be a special place to provide feedback on the new reporting interface which I believe is still in beta. But I can't find that place. ... View more

Don't jump to the conclusion that will work without testing! I have heard that the HTML editor interface with  often hangs up and doesn't let you do your edits in the spot where you place your cursor (it just jumps around). If they don't fix that glitch, the html access is inconsistent at best. ... View more

It's interesting the comment from JenniferB8666 saying "it's on us" if we break the template. Back in the 2nd generation tools, where we actually were allowed partial html access, if you talked to support about editing the html code they would kinda say hands off and can't help you any more. So what's the difference now? Just do the same thing, Constant Contact. But even in the 2nd gen, you couldn't edit the full template--unless you were using one that only had one bit block. The margins between copy blocks were always inaccessible. And I suspect that even if CC gives us some access to the html code within the blocks, the controls between blocks will still be out of reach. I realize it may require more sophisticated programming, but I am sure they could give us access to, say, padding between block elements, if they wanted to. And if not, then at least make it smaller. There is just way too much space between elements. I know at least some of CC's competitors are doing this same thing, even though they offer some html access within their copy blocks. So maybe they think it's fine, since others are doing it. ... View more

Since this thread started in 2016 or 2015 it seems likely CC is not going to integrate the feature. None of their employees have even commented on it, which they usually do when an obviously important feature is under discussion. I wish they would just tell us when this is the case, rather than stringing us along. But in this situation they are completely silent. ... View more

I'm not quite ready to say it is completely fixed, Frankie, but have not encountered the problem for a while now.   And, I just want to say that we do NOT believe it was on our end, need to clear cache, etc. as it happened in multiple browsers across at least 4 computers. So I am hoping CC will stop giving that out as if it is a solution. Also, I noticed quite by accident last night that CC is now making videos explaining why people should not want features that have been discontinued, which suggests there have been final decisions made about some of them. Perhaps you can help your colleagues get that information in sync with your stock answers in the community. Specifically I am speaking of anchor links and one other that I have temporariy forgotten. Just tell people it isn't coming back. If you lose customers as a result, it's better than dragging them along for many many months when you know full well a decision has been made.   For me right now, the biggest problem is the inability to achieve the features of what used to be done as a blockquote. It could be allowing padding on the left and right of a text block, maybe there are other ways to achieve it. Of course it can be done by custom coding, but that is no longer allowed either.   Thanks. ... View more

Suzanne, have you tried this recently? We had this problem for many months but just recently it seems to have corrected itself for the most part. Although Constant Contact was never able to replicate the problem, they do seem to have solved it. ... View more

yeah, that's a point. But if Constant Contact eliminates every piece of code that Outlook doesn't "accept," there will be precious little left of an email design. ... View more

Yes, but that will only work if you can edit the html which has been taken away. ... View more

Clearing cache does not seem to help. I am well aware that you can only put blocks in certain places, but hte problem is that the uncontrollable scrolling doesn't stop so you can position it in one of those "correct" places. It just goes haywire. Sometimes have to go up and down 15 or 20 times before getting it to stop finally, and there doesn't seem to be anything to do to "trick" it into stopping. Just wild scrolling. ... View more

It happens all the time, whenever I drag an element into the email or move one to a different part of it.   My workaround was to set up a template with a log of the elements already there, but they still need to be moved around, and the same problem occurs. ... View more

idk about @LauraG796, but I don't know how an answer like this, now 7 months after my post yielded pretty much the same response, is like no response at all.   How can you ask her to mark this as an "accepted solution"? No place I ever worked found it acceptable to have a "documented defect" exist for that long without even acknowledging that it's still a problem. ... View more

I see others are commenting on this in another thread. Is it being worked on by the "product team"? I ask because it's been like 8 months since I first entered the discussion and no word from Constant Contact other than asking us questions. And the problem continues! ... View more

It's not browser specific because it happens in Firefox also. I encounter it a lot. So hard to get the item in the place where you want it. Also, I am using a wired mouse, so it's not the wireless issue. ... View more

And further, it's not only that an image can span the full width but it does, always, as far as I can see. Things that are intended as small icons, in the mobile version span the full width of the phone screen. Need a way to specify the maximum width of an image in mobile. ... View more

Or maybe someone in the community has figured a way around this problem??? ... View more

It is painfully obvious that you are not going to restore the ability to edit the html in the 3rd generation editor, so can't you provide an option for a blockquote or a workaround?   Doing newsletters, we often run into the need to indent a paragraph as the "blockquote" feature does in html but there seems to be no way to do this. I tried using the 3-column format and making the center column large and deleting text from the left and right column, but it won't allow me to make the center column as wide as it needs to be for this purpose. Is there another workaround you can provide?   Thanks. ... View more

Agreed.   And even if the spacing is going to be built in (between bulleted items) a few choices could be provided. That doesn't solve the whole thing but it would help. ... View more

you're not missing anything. They took it away. If your account still gives you access to the 2nd generation editor you can use that, but there are a lot of features in the 3rd gen you won't have access to. Just depends what's most important to you.   My experience is that the phone operating systems will link the phone number anyway (whether you want them to or not), so you may not need to worry about that aspect of it. (Also dates, and words like "today.")   This has been under discussion by many of us Constant Contact customers pretty much since Day 1 of the new editor. It seems pretty clear they are not going to restore the html access feature. And you really need it, especially since CC has not fixed the various glitches like randomly changing background color of text blocks in an email. With html access, you could go in there and fix it, rather than trying to trick the interface into doing what it's supposed to do. ... View more

This is an especially important feature for people who have more than 10,000 contacts and therefore cannot use the tags, which would be the other way to handle this type of issue. ... View more