About JulieL34

imho, the solution to this problem is to continue using the 3rd generation editor. However I worry it will eventually be discontinued. The cross platform editor, which is causing this spacing problem, has a few desirable features, including being able to indent a paragraph, but overall it's so elementary as to feel limiting, even quite aside from the spacing issue in Firefox. A support rep even suggested this to me at one point. ... View more

Thanks, Nick. I would have called but it was on the 4th of July. Luck 'o the draw. ... View more

Yes, we figured out two things. One was that if we copied the campaign we use as a template and changed the footer FIRST, we could do it. But if we edited the campaign first and then tried to change the footer, we couldn't.   The second thing was that we couldn't make a small edit in a field (for instance change the PO box). We had to clear the whole field and paste in the whole new address, even if some of it didn't change.   We were really stumped when I posted the question but then we thought of a few more things to try. Thanks for responding. ... View more

Hi Zoe, I know it's a holiday but hope someone is watching the community. We just built a campaign we want to send out tonight. It was based on a previous email we had set up that we use each week. We copied our "template" (really a campaign) and tried to correct the address in the footer but it won't allow us to change it, even though what we are changing it to is now the official address in the account. We're going to makeshift the problem for today by adding a box with the new address just above the footer, but this is really unsatisfactory if we can't use our old templates. Is there something we're doing wrong? ... View more

I am still hoping to hear that there is a plan to change this type of display, or to be informed that it will not be done. If it is not going to be done, or will be a long wait, I'll just stop trying to use this template. But the way things work, we don't get notified when something is changed, and we have to just keep trying to do it, which is a real time waster. ... View more

I meant to explain more how we are using these "templates". We have an email set up as a campaign with basic component parts which we edit each time. So we COPY the campaign, edit the different content areas, and then prepare the email for sending to our list. It seems like the information in the footer is "hard saved" in each of these emails rather than being added to the footer using merge tags. Does this mean we need to open every file we use in this way and change them individually? Or is there a way we can force the settings to go back to the profile info? ... View more

I just have to say that being happy that people are being forced to change their browser of choice is untenable, imho. ... View more

I don't remember for sure but it may be even longer than 2 weeks. Obviously something changed either in their template or their code at the time we all started reporting it. I bet the tech team could check their logs and by process of elimination find the change that caused the problem. But they'd rather tell us to turn off our extensions (which doesn't solve the problem anyway!). Eventually they will have to invest the time into finding the problem--as I've written before in this thread, most committed Firefox users are not going to want to switch to Chrome! I realize that in the universal count, Chrome is a more used browser but I really can't think that Constant Contact wants to turn away the Firefox section of the universe.   My workaround for now is to NOT use the cross device templates, just going back to 3rd generation. My main reason for trying cross device to begin with was because it allows a social link to your tiktok page and 3rd generation doesn't. Neither problem is desirable but I can probably construct my own set of social links. It's just easier to work with the CC block. ... View more

This workaround is interesting. I originally discovered that typing in brackets worked, but I was using the brackets that were built into the template as presented to us. When I tried typing my own brackets and entering text I had the same problem as before--disappearing spaces. I do hope you are right about this because I really would like to use the cross device template because of other features they affer us.. (Can you tell me, by the way, if I'm right that there are only 2 of them? Or might there be others that aren't labelled that way?) ... View more

Could you provide a status update on this problem? You indicate that it's an issue you are aware of, and you at least imply that engineers are trying to solve it. At one point one of you CC staffers said that you had not been able to replicate the problem. This is very odd, because it seems all you would need to do is open Firefox. My experience tells me that most people who routinely use Firefox are not likely to want to switch to Chrome or Edge. And since our testing shows that disabling extensions doesn't solve it, you really can't continue to blame that as a problem.   Looking forward to hearing where things stand.   ... View more

I tested this in Firefox with extensions disabled, but still the spaces disappear. In fact, when the extensions are ENABLED, I type the space and see it on the screen, then when i type the next letter the space disappears. Consistently. Every space. With extensions DISABLED, I don't even see that action of the space appearing and disappearing. It just doesn't appear to taek it at all. I mention this because maybe it means something is different, though the end result is the same. ... View more

@Caitlin_M I considered posting this under a different topic, but I suspect it is related to this problem we've been discussing in this thread. Tonight I discovered that many of the font sizes do not work in Firefox either. That is, you can see them in the list, but you can't select most of them. (It's like you only have access to the previous ones we had before the list got expanded.) Also, what you select is not what you get. If you pick 16 you get 15, if you pick 18 you get 17, and so on. I was able to fix it by switching to Edge, but I really don't want to stop using Firefox over this. I've used it since it was Netscape and it's still a good browser. ... View more

The problem with this is that it is essentially no change in the language of the 3G editor popup.   It should say something more like While you were gone, we most likely ended your session for security reasons. If you are not done, click the button below, then save and refresh before making further changes.   [This is not ideal...people who haven't experienced it before probably won't realize the distinction that's being made. But at least it's an alarm bell. Better to fix the system. But if people click the button that says "i want to keep working" and then are able to type, they are going to think they are fine, until they finish and are unable to save. ... View more

I did email this address you provided, but they responded as if it was just a random request. WHoever was replying didn't seem to have even look at this post which I referenced so they would know what I was writing about. Should I really expect to hear something in 4 business days? The reply they sent me sounded like it could be "whenever..." ... View more

I voted for this because there are two feature requests mixed up in this thread. The one I am most interested in is a blockquote. I understood that had been opened up for voting but this is the thread I was directed to. Just want to be sure my vote goes for that. I'm fine with supporting single line paragraph indents too, but I definitely need the blockquote restored as soon as possible. ... View more

Apparently there are a couple threads about this. I posted this in the other one and then came across this thread right after, so posting it here also.   This is not one of the questions you ask but maybe it will shed some light.   I experimented with typing some text into the cross-device template. As far as I can tell there are only two of them, though I feel like I have heard people refer to more than that. Here is a screenshot.   If you look at the section that has brackets around the content (I don't know what copy block is used to create that, it was in the template when I started using it.) When I type in that area inside the brackets, the spaces are fine. But if I start a separate paragraph outside those brackets, or bring in a new text block to type in, the spaces disappear as I type. The only workaround I can find is to type the text first in another program and then copy/paste it into CC. Not ideal, really. Sometimes you need to add or change text while you are designing the email. But maybe your techies, who will know what that bracketed copy is doing, will be able to figure out why spaces work there in FF but not in regular text blocks. Thanks.     ... View more

I figured out another aspect of this that may or may not shed light. I experimented with typing some text into the cross-device template. As far as I can tell there are only two of them, though I feel like I have heard people refer to more than that. Here is a screenshot.   If you look at the section that has brackets around the content (I don't know what copy block is used to create that, it was in the template when I started using it.) When I type in that area inside the brackets, the spaces are fine. But if I start a separate paragraph outside those brackets, or bring in a new text block to type in, the spaces disappear as I type. The only workaround I can find is to type the text first in another program and then copy/paste it into CC. Not ideal, really. Sometimes you need to add or change text while you are designing the email. But maybe your techies, who will know what that bracketed copy is doing, will be able to figure out why spaces work there in FF but not in regular text blocks. Thanks.   ... View more

Another possibility is to have a block in which we can insert html code, even if you continue to refuse to allow us to edit the html code in most blocks. At least one of your competitors has a block like this. I won't mention their name because I know your algorithm will just delete it. Of course they do allow access to the html code in all block types, but they do offer a specific one called "code your own" that lets you bring in code for one block, while using the standard tools for most of the template.   Also, I believe there were a number of people in various parts of the other thread who commented on having a blockquote type feature so you may want to draw their attention to this thread, or at least post a cross reference to it. It's not just the 2 of us. ... View more

Yes, I have the same need that @Revs-Bil-Cher describes. Another example is I might have a headline type block of text (say it might be larger type and centered, for instance) and I don't want it to run the full width of the email and yet I also don't want to put hard returns in it since those will break differently depending on the monitor size. So I might want the text to be indented say 200 pixels on both left and right side, so the lines of text are shorter with some space around them. ... View more

Hi @Frankie_P, Here are the two screenshots...Note in particular the horizontal orange bar with Spanish text in it saying "De Pie por el Derecho al Aborto" which is cropped to a square showing only a part of a word in the screenshot from the cross devive template. Also the gold one on the end of that row. This should give you an idea of what I'm talking about when I say it's sometimes hard to locate the image I want to use when I can only see a cropped part of it. image library in 3g template image library in cross device template ... View more

We really do need to be able to have choices in the bullet character. Sometimes you just need something unusual--an arrow, a star, or even >>. And also to adjust the line spacing between bullet points. I had written this in another thread and thought my comments had been moved here when I was notified about it but found they were not.   I was hoping this would have been implemented in the cross device editor, which seems to be where things are being corrected these days, but apparently not. Can anyone tell us whether this is still under consideration? ... View more

The problem is not happening in Chrome, but it IS happening in "private" firefox mode. I have not yet tried disabling the extensions.   It ONLY happens (so far) in a cross device template I have just started using. Does NOT happen (firefox or not) in 3G templates I have been using before. And, to repeat my original point, when I go back into the block I can add the spaces and it holds onto them that time. It's a lot of extra work.   When I went to a campaign using the same cross device template in Chrome, it doesn't let me log out of the account, so I am not inclined to work in Chrome. ... View more

@Frankie_P I did not even get so far as some of the other commenters here who seem to be saying that the image doesn't import in the correct dimension. I think you may not have understood, or i may not have explained clearly, the problem I am encountering. I have screenshots I can provide but I don't see a way to do that, though I thought I remembered that was possible in the community.   The problem I am encountering is that when I go to select an image to use in my campaign, the page that comes up showing the images for me to select from shows them only in a square format, so it is sometimes hard to find the one I want (when I'm only seeing a square cropped section of it). This happens as far as I can tell only in the cross device templates, not my older 3G templates.   It does seem like it may have something to do with Canva, which I hadn't realized at first. I would like to see the images in the shape they actually exist when I go to select an image.   If there is a way to upload my 2 screenshots, it may help you see the problem more clearly. ... View more

idk about @NeslyO, but I did not have any problem with saving. The problem is that as I type, the spaces disappear as I type them. Then after saving, I can go back in and add the spaces and re-save. But if it had been more than a few words that would have been really tedious.   No error messages were involved., ... View more

William,   I was happy to note that I am not the only person writing on here who encounters frustration when asked to mark a post as "accepted solution" when it is not even an attempted solution. I would think you should be able to remove that boilerplate when it is not relevant. If not, CC should reexamine this policy! Perhaps it offends you if people raise it, but the solution to that is to NOT include a signature blurb that's irrelevant to your post. ... View more

It was in Firefox, and since it happened only once, and I was typing only one sentence, I wrote it off as a fluke in my head, for the moment, and did not test other browsers, etc. I would not even have reported it had I not subsequently seen others' reports of the issue.   And I haven't done any new campaigns since that one. When/if it happens again, I'll surely test. However, I will say that Firefox is my browser of choice and I hope this will not be an excuse for not solving the problem. ... View more