Yes, but that will only work if you can edit the html which has been taken away. ... View more

Clearing cache does not seem to help. I am well aware that you can only put blocks in certain places, but hte problem is that the uncontrollable scrolling doesn't stop so you can position it in one of those "correct" places. It just goes haywire. Sometimes have to go up and down 15 or 20 times before getting it to stop finally, and there doesn't seem to be anything to do to "trick" it into stopping. Just wild scrolling. ... View more

It happens all the time, whenever I drag an element into the email or move one to a different part of it.   My workaround was to set up a template with a log of the elements already there, but they still need to be moved around, and the same problem occurs. ... View more

idk about @LauraG796, but I don't know how an answer like this, now 7 months after my post yielded pretty much the same response, is like no response at all.   How can you ask her to mark this as an "accepted solution"? No place I ever worked found it acceptable to have a "documented defect" exist for that long without even acknowledging that it's still a problem. ... View more

I see others are commenting on this in another thread. Is it being worked on by the "product team"? I ask because it's been like 8 months since I first entered the discussion and no word from Constant Contact other than asking us questions. And the problem continues! ... View more

It's not browser specific because it happens in Firefox also. I encounter it a lot. So hard to get the item in the place where you want it. Also, I am using a wired mouse, so it's not the wireless issue. ... View more

And further, it's not only that an image can span the full width but it does, always, as far as I can see. Things that are intended as small icons, in the mobile version span the full width of the phone screen. Need a way to specify the maximum width of an image in mobile. ... View more

Or maybe someone in the community has figured a way around this problem??? ... View more

Agreed.   And even if the spacing is going to be built in (between bulleted items) a few choices could be provided. That doesn't solve the whole thing but it would help. ... View more

you're not missing anything. They took it away. If your account still gives you access to the 2nd generation editor you can use that, but there are a lot of features in the 3rd gen you won't have access to. Just depends what's most important to you.   My experience is that the phone operating systems will link the phone number anyway (whether you want them to or not), so you may not need to worry about that aspect of it. (Also dates, and words like "today.")   This has been under discussion by many of us Constant Contact customers pretty much since Day 1 of the new editor. It seems pretty clear they are not going to restore the html access feature. And you really need it, especially since CC has not fixed the various glitches like randomly changing background color of text blocks in an email. With html access, you could go in there and fix it, rather than trying to trick the interface into doing what it's supposed to do. ... View more

This is an especially important feature for people who have more than 10,000 contacts and therefore cannot use the tags, which would be the other way to handle this type of issue. ... View more

Thanks! This sounds like a great workaround, and I'm looking forward to trying it. ... View more

I think this is probably true, and you can see why a person might be reluctant to forward when they have to bring in the address(es) of people they want to forward it to individually, enter them in separate fields that may or may not be the way they can easily copy/paste from their email client, etc.   On the other hand, at least one of the other ESPs (and I suspect more than one) who continue to offer this feature, only send a LINK to the online version of the email rather than forwarding the ACTUAL email. This is why the way Constant Contact was doing it in the 2nd gen editor was better than some of the others. I sincerely hope that if they DO bring this feature back they do it the way it was before, where the ACTUAL email is forwarded. ... View more

I think it may have been a year or so ago that I first looked into this conversation and at that time it was said that the feature was discontinued because it was very rarely used.   Has something changed in Constant Contact's assessment of this, such that it is seriously being considered to restore the feature? Or is this just one of those canned responses used when people complain  about a feature they want returned? I don't know about others in the discussion, but I would rather not get replies like this when CC has already decided against a feature. It can be so frustrating. ... View more

Also when you try to insert a block of pretty much any kind, so far as I can tell, or to move a block to a different position, if you need to scroll up or down, the page goes haywire and zooms past the point where you want to go. Then when you try scrolling back in the other direction, again it speeds up as you go and you often can't get it moved into the position where you want it. ... View more

Adding a text block under the image...have you found a way to make that work when your image is inserted in the text block for your text to run around? I don't think it's possible. ... View more

yes this is one of the easiest places to make an error because there is really no way to double-check it as things stand now. ... View more

Just overall there needs to be more options offered for reporting on multiple campaigns, as outlined by other commenters and in other ways as well. For instance, if the same link appears in multiple emails, it would be helpful to be able to see whether there are subscribers who click it often. ... View more

So we did get the vertical divider, FINALLY, that was mentioned in the original post. Can someone from CC address the question of whether the background color issue is even being considered or if it's something that has been ruled off the table? This has been under discussion for over a year so it seems like some update is really called for! ... View more

I would like to see this feature added as well. Since there is no way to add text below an image in the same block, thereby necessitating it be added as a separate text block, we need the way to adjust the positioning of that text to look "right" with the image. And it needs to be separated *at least* top/bottom and left/right. (You might want different padding on the left and right sides than at the top in this situation.) ... View more

Caitlin,   The change to the 3G editor is the only change I know of at that time, which is why I mentioned it. What I thought was somewhat odd and worth investigation was the fact that it happened to at lease one other person at exactly the same time. I would have thought Constant Contact would want to look into that.   As for the long-ish subject lines, we are aware that shorter ones are recommended but we have some things we are trying to communicate , as well as differentiate new topics being addressed. What we have observed for the most part is that the length of the subject line seems to be less important than its content, in terms of opens--especially when the content is directly related to hot topics in the news.   With that said, it remains the case that the length of the subject line is not something we changed at that date--you probably saw that when you looked into our account--so in my mind the length of the subject line does not really explain the sudden drop. ... View more

Thanks for this suggestion, Frankie. I have not fully explored this option, actually. I had the impression that I had to do this while setting up the email send, which I really didn't want to do--but I see now that I can go back after the fact, so will consider it.   As I said in my original post, the way I did this one was to go to the "archive link" for the campaign (not sure what you actually call this but I'm talking about the one that shows up in the campaign as "email link" and looks like a shortened link at contac.cc/xxxx. I thought that would provide a good representation but it didn't.   Most of our emails we would not do as social media posts, but occasionally we do ones that are a better fit. Our regular mailings are newsletters listing our latest articles--and those articles are done as separate posts on social media. But what you've suggested may be the right soluton for what I was trying to do here. Will definitely try it out. ... View more

So glad you asked this question Tracey. I have been wondering for a long time, pretty much since the preheader field was introduced, what is the point of it if you cannot restrict the field to the content you put in the preheader. We find we are writing longer and longer preheaders to avoid this problem!   The answer, not so helpful though. ... View more

It looks to me like you are in the screen for inserting an image from a link on a website. If you want to upload an image you need to switch to the "My Library" tab. We use the link method of inserting images often so we don't fill up the library with images that we may only use once. The ones we use often we sometimes will upload to the Constant Contact library.   Hope that helps. ... View more

We have seen a similar drop in opens at the same time (July 2018), the open rate dropped by about half. We also have recently discovered a problem of emails being delivered to gmail's spam box--and one subscriber who raised this to us didn't even know she had a spam box, it is so well hidden. I guess gmail thinks no one would ever want to evaluate their spam folder to be sure no legitimate mail was being "caught" there. The people I've talked with at Constant Contact's support line are saying the problem is caused because our "from" address is a yahoo account, but we know that not all gmail subscribers have our mail going to spam. But there does seem to be something tied with this July date. I thought at first it was related to the 3rd gen editor, since we switched over to using it more around that time, but now that I see this post which seems to describe essentially the same occurrence I do think there is a pattern that needs to be looked into.   Meanwhile, does anyone have a solution to how to reach these gmail subscribers and alert them to check their spam? I would direct a mailing especially to them, but not sure they would ever see that email either. ... View more