I think this is probably true, and you can see why a person might be reluctant to forward when they have to bring in the address(es) of people they want to forward it to individually, enter them in separate fields that may or may not be the way they can easily copy/paste from their email client, etc.   On the other hand, at least one of the other ESPs (and I suspect more than one) who continue to offer this feature, only send a LINK to the online version of the email rather than forwarding the ACTUAL email. This is why the way Constant Contact was doing it in the 2nd gen editor was better than some of the others. I sincerely hope that if they DO bring this feature back they do it the way it was before, where the ACTUAL email is forwarded. ... View more

I think it may have been a year or so ago that I first looked into this conversation and at that time it was said that the feature was discontinued because it was very rarely used.   Has something changed in Constant Contact's assessment of this, such that it is seriously being considered to restore the feature? Or is this just one of those canned responses used when people complain  about a feature they want returned? I don't know about others in the discussion, but I would rather not get replies like this when CC has already decided against a feature. It can be so frustrating. ... View more

Also when you try to insert a block of pretty much any kind, so far as I can tell, or to move a block to a different position, if you need to scroll up or down, the page goes haywire and zooms past the point where you want to go. Then when you try scrolling back in the other direction, again it speeds up as you go and you often can't get it moved into the position where you want it. ... View more

Adding a text block under the image...have you found a way to make that work when your image is inserted in the text block for your text to run around? I don't think it's possible. ... View more

yes this is one of the easiest places to make an error because there is really no way to double-check it as things stand now. ... View more

Just overall there needs to be more options offered for reporting on multiple campaigns, as outlined by other commenters and in other ways as well. For instance, if the same link appears in multiple emails, it would be helpful to be able to see whether there are subscribers who click it often. ... View more

So we did get the vertical divider, FINALLY, that was mentioned in the original post. Can someone from CC address the question of whether the background color issue is even being considered or if it's something that has been ruled off the table? This has been under discussion for over a year so it seems like some update is really called for! ... View more

I would like to see this feature added as well. Since there is no way to add text below an image in the same block, thereby necessitating it be added as a separate text block, we need the way to adjust the positioning of that text to look "right" with the image. And it needs to be separated *at least* top/bottom and left/right. (You might want different padding on the left and right sides than at the top in this situation.) ... View more

Caitlin,   The change to the 3G editor is the only change I know of at that time, which is why I mentioned it. What I thought was somewhat odd and worth investigation was the fact that it happened to at lease one other person at exactly the same time. I would have thought Constant Contact would want to look into that.   As for the long-ish subject lines, we are aware that shorter ones are recommended but we have some things we are trying to communicate , as well as differentiate new topics being addressed. What we have observed for the most part is that the length of the subject line seems to be less important than its content, in terms of opens--especially when the content is directly related to hot topics in the news.   With that said, it remains the case that the length of the subject line is not something we changed at that date--you probably saw that when you looked into our account--so in my mind the length of the subject line does not really explain the sudden drop. ... View more

Thanks for this suggestion, Frankie. I have not fully explored this option, actually. I had the impression that I had to do this while setting up the email send, which I really didn't want to do--but I see now that I can go back after the fact, so will consider it.   As I said in my original post, the way I did this one was to go to the "archive link" for the campaign (not sure what you actually call this but I'm talking about the one that shows up in the campaign as "email link" and looks like a shortened link at contac.cc/xxxx. I thought that would provide a good representation but it didn't.   Most of our emails we would not do as social media posts, but occasionally we do ones that are a better fit. Our regular mailings are newsletters listing our latest articles--and those articles are done as separate posts on social media. But what you've suggested may be the right soluton for what I was trying to do here. Will definitely try it out. ... View more

So glad you asked this question Tracey. I have been wondering for a long time, pretty much since the preheader field was introduced, what is the point of it if you cannot restrict the field to the content you put in the preheader. We find we are writing longer and longer preheaders to avoid this problem!   The answer, not so helpful though. ... View more

It looks to me like you are in the screen for inserting an image from a link on a website. If you want to upload an image you need to switch to the "My Library" tab. We use the link method of inserting images often so we don't fill up the library with images that we may only use once. The ones we use often we sometimes will upload to the Constant Contact library.   Hope that helps. ... View more

We have seen a similar drop in opens at the same time (July 2018), the open rate dropped by about half. We also have recently discovered a problem of emails being delivered to gmail's spam box--and one subscriber who raised this to us didn't even know she had a spam box, it is so well hidden. I guess gmail thinks no one would ever want to evaluate their spam folder to be sure no legitimate mail was being "caught" there. The people I've talked with at Constant Contact's support line are saying the problem is caused because our "from" address is a yahoo account, but we know that not all gmail subscribers have our mail going to spam. But there does seem to be something tied with this July date. I thought at first it was related to the 3rd gen editor, since we switched over to using it more around that time, but now that I see this post which seems to describe essentially the same occurrence I do think there is a pattern that needs to be looked into.   Meanwhile, does anyone have a solution to how to reach these gmail subscribers and alert them to check their spam? I would direct a mailing especially to them, but not sure they would ever see that email either. ... View more

Various Constant Contact employees have responded but none seem to be able to simply state what is the character length allowed for survey questions and survey answers. This doens't seem like rocket science. Why isn't it documented anywhere? Or is it, and it's just not turning up in my searches? ... View more

I agree that you should be able to put it anywhere in the text block, or at least aligned with the start of any paragraph. However there is a better workaround than the one suggested by @Lucas_D. What I have been doing is to make a new text block and cut and paste the part of the text where you want the image to appear into the new block. That way you can insert the image at the top of the text block and have the text run around it there.   Inserting the image in a separate image block doesn't really help anything that I can see. Maybe I'm missing something though. ... View more

We have an article in the form of a quiz posted on our website here: https://revcom.us/a/572/saudi-arabia-test-your-knowledge-en.html   We want to use the survey format to send it out and encourage people respond. Test their knowledge on the topic at hand.   We do posts like this occasionally, maybe once a year or so and we think they would draw a good bit of engagement from our list.   So I needed to know if we'll have to edit/shorten the text to fit the parameters of the survey. As I mentioned, the last time I tried to do this, some of the answers were too long to fit. It was suggested that a workaround could be to create images of the longer answers, but it seems like too much trial and error would be involved in figuring out how to make them "look right" in the survey format. ... View more

Thanks. Do you know if there is a specified number of character for each answer in multiple choice? Also, you say there is a 1,000 character limit for "open-ended questions"--but what if you have a long question, that involves a set-up, for instance, and then also multiple choices to select from. Does that have a lower limit? ... View more

Be careful what you ask for. That other company whose name was in your post earlier but appears to have been deleted now, does NOT offer the option that Constant Contact used to. Their "forward to a friend" button just links to the web page where the email is archived, whereas the option offered by Constant Contact in the 2nd generation editor actually forwarded the email itself, with no requirement for the recipient to click a link to view it. ... View more

I agree, one thousand times. But...is there any serious thought given to this by CC? Or is it just a bottomless pit of requests from your customers? ... View more

I agree with everything that everyone's said about the clunkiness of the new report interface but I do want to mention that I finally got around to calling to complain about the fact that there was no way to sort the list of links by how often they were clicked. It turns out I had totally missed the fact that there is such a list, ordered by number of clicks, right on the opening page of the report. I had just been going straight to the click report where, unaccountably, you cannot sort the clicks by any feature--neither by number of clicks, alphabetical, or whatever. Mentioning this in case someone else had missed it also. So at least we do have that.   I have mentioned this problem several times before in the discussions here (the problem of not being able to sort by number of clicks), and noone from CC in the discussion has pointed out where you actually can do it. So I was really glad I finally had the time to call in.   I also find the clicking around both in the reports and elsewhere in this new interface to be really clunky and to take too many clicks to get to something very simple. I will credit CC however, for finally making the bounce and other reports printable again. Sometimes I just need to review and work with things on paper, really.     ... View more

I emailed this comment but looks like it doesn't come through here.   It sems to me that the very least you could do is post in a noticeable place, a description of what these "roles" mean. ... View more

I meant to also say that I have received several private messages asking me for help in a customer's account. Because they see "advisor" and think they should ask me. ... View more

Drew you are missing the point. We can see the list of links, but we can't put it in order of how many subscribers clicked each link. This is a common feature in these types of reports, allowing you to click on a column header to organize it in alpha (or in this case numeric) order. ... View more