About JulieL34

Very glad this is restored. I have yet to work with how it functions, but like other people who have complained about all the extra clicks, I am not really delighted that this has added yet another click to working through a contact record. I imagine it was done to keep it as an add on and not need to do a lot of additional programming, but I really do feel all the extra clicking and scrolling that is needed in the new interface has made the interface more cumbersome. I suppose that since this type of thing has happened wtih every new iteration, it could only be expected it would happen again.   We also have a case where zip codes have been imported into a custom field that was designed for something else. I don't know whether those zip codes, when imported, override what was in that field, or if the records where we have zip codes just don't have anything in that field.   I also want to draw attention to the second issue raised by the person who started this thread, the fact that when managing lists, you have to scroll down and down if you have multiple lists. It used to be easy to navigate by typing in a few letters of the list name. This is a big deal when adding contacts. Since this IS still possible in the screen where you set up the email to go out, it's obviously something that's possible. ... View more

Me too. Definitely looking forward to it. And would like to volunteer to be in the test group. ... View more

It's not really a specific campaign, any campaign that's listed on the main dashboard. Editor used, most likely regular email although it may happen with some legacy ones. I can't try every email only the ones that are listed there at the moment. I'm not sure you understood this is a problem on the dashboard when you first log in, because some of your questions really aren't relevant to that as far as I can understand. Don't know date and time, but every time I have tried to take action on any campaign listed on that first dashboard, nothing happens. It's as if there is no link to follow when I click. This happened to me both in Firefox and Chrome. I didn't keep trying other browsers after that. It always happens, not intermittent. Some of the campaigns listed were drafts, others had been sent and I tried to click through to the report. When I tried to get you the link you request, no link comes up on those "action" buttons. However links DO now come up if I just click on the campaign name and when I wrote the question that wasn't even happening. So something has changed since my first message. ... View more

Well, if they do, I hope they convert our old notes into it. ... View more

I also want to second @SteveH comment about allowing the notes to be included in a column in the list view. ... View more

I find it outrageous that Constant Contact is expecting us to export our list and reimport in order to access the notes we had in the account previous to the rollout of the new Contacts interface.  This should have been part of what they did when they implemented it. Did the developers really think that customers would put things in the notes and then not care that they just disappeared without warning?   If we do export and re-import, what else might it change? For instance, will it affect the date record of when a contact subscribed originally? ... View more

Glad you brought up that thing about sizing of images. I haven't seen anyone talking about it but it sure is annoying. Along with the fact that you can't adjust the columns beyond what's apparently a certain set point. That really seems like a case of fixing something that wasn't broken. ... View more

I have the same concerns about whether it will make any difference, having been following these threads for a long time, but definitely agree on this point. Even if, for whatever reason, you find it necessary to limit the padding options (even numbers, or whatever), the ugly large spaces we are forced to accept between columns or blocks within elements make for a product no one would want to read. I always hear the CC people saying things like "We made those changes so your emails can look good in mobile devices" but some of us need them to look good on both mobile AND desktop devices. If you really want to offer responsive templates, you should let us give some specifications--say xx padding for mobile readers and xx for desktop. Also for image sizing, instead of enlarging an image to the full width of the devide it's being viewed on, let us constrain the image to a certain size when viewed on mobile. I know I've mixed another issue in here, but it's all part of this nonsense about how CC is designing templates to look good in mobile without consideration for the concerns your customers are trying to address. ... View more

I know I managed to follow these instructions over a month ago. Now I want to do it again, but I can't see how to export only my unsubscribes. What I tried was going to the contacts page, changed the default "all contacts" to "unsubscribed" and then went to export, but it exported the whole list. I know there must be some simple thing to do to get this export but I haven't been able to figure it out. Can you help? ... View more

I spoke with someone in the deliverability department on Wednesday the 23rd, who told me that, although the problem on gmail's end was resolved, it takes some time for the process on Constant Contact's end to remove the addresses from the suspended category. It seemed that by my calling they would take the particular addresses that were bouncing in our account and "push" them through (my word not theirs). I did subsequently (the next day) get a message from them that they had updated my suspended bounces. I think this means it is ok for me to try again to reach these addresses but I wrote to check with them first and have not received a response yet. I'm going to go ahead and try anyway if they don't respond today.   ... View more

Yup. me too. Please "Fix" this. ... View more

Constant Contact strips out the names of their competitors. Instead of explaining why they can't do something that other platforms are doing, they conceal the names of platforms when people discuss them. And they don't even put something like a blank line in place of it. They just strip it out and I guess they hope you'll think it was an error by the commenter. ... View more

Hi AIAPhiladelphia,   You are asking the wrong person to reconsider allowing the HTML. I have been calling for this along with many in this thread, for at least a couple of years now. But I'm just a user, like you are. At this point, I'd almost advocate for giving us what Mailchimp offers: a "code your own" block to drag in. This won't solve a LOT of problems, becasue we have so little control of what happens in between blocks, but at least it would be something. I understand they are trying to keep people from breaking the mobile code, but it's not like the way they convert for mobile is quite right anyway (like sometimes the images don't stay with their related text). I don't know if it will be worth any of our while to further demand this from CC, however. It seems certain they have made their decision and are drawing the line in the sand (albeit usually without admitting it). ... View more

I understand you guys don't want to mention your competitors in your "community"--but you could at least put something in place of the company name when you delete it, like xxxx or ____.   That way people know you have done it and it's not an error made by the community member.   But thanks for opening up the idea anyway. I'm interested to know what research anyone is aware of in terms of the impact on delivery, of including a name along with the email address in the "to" field. ... View more

No, it doesn't. For a couple reasons. One: I have read and heard from many people that more weight is given to email messages that have the addressee's name in the To field, not just their email address. But no way is provided that I can see to add it into the To field. Second: I personally find it a little creepy (or at least annoying) when marketing emailers insert my name in the subject line, as if they think this will make me believe that they know me.   definitely offers this feature, right when you're setting up the email it asks you if you want to personalize the "to" field (and offers several ways to do it). I don't know why they offer it but i bet that's based on similar research to what I've read. They put it right in front of you--you can skip; over it if you're not interested, but it's right there reminding you to think about it. ... View more

You need to find a way that the subject line and preheader can be displayed when you finish your campaign and set it up to mail out, so you can double check your work. Also the preheader should show in the report. ... View more

This double click suggestion would be interesting if the problem was just adding the block. However, the problem actually happens when you are moving the block, whether positioning a new block you are adding or moving a block you've already got there. It doesn't happen all the time, but once it starts, there seems to be no getting out of it. It amazes me that after all this time, CC has apparently not been able to replicate the problem that so many of us are having. ... View more

I don't really care about being able to indent one line as seems to be discussed here, but I would really like to be able to do a "blockquote" so a paragraph can be indented from both left and right at a measurement of my choice (not just some single default that CC chooses. ... View more

Jamie, Constant Contact censors references to competitors by name when they notice them. , though there are probably other email service providers with the feature as well. ... View more

My concern is not that you log me out (though sometimes it happens very quickly. If you feel you have to do that for security reasons, then I'll live with it. But what is super annoying is that when you do it you offer up a link to "log back in" but it doesn't take you to a login page. There should be a single link to click, or better yet, offer up a login form right on that notification page where you tell me you logged me out. ... View more

I previously reported that this problem seemed to be fixed, but recently it has started up again. I can't document it for sure, but since a lot of changes have been made over the past few months in the interface, I'm assuming the problem came back as part of some of those changes. I wonder if you guys can replicate it now and see what is happening to all of us. I would bet it is happening to a lot more people than have written here, who have just not bothered dto report it. ... View more

One other question I have about the series is that I want to add an email to an existing series, but I don't want to add it at the end. Is this possible? ... View more