About JulieL34

Agreed. It seems like with every revamp of the interface things take longer. Even with small changes. Sometimes it seems like the developers must be competing to see who can create an element that requires the MOST clicks! It's wracking out my wrist, in addition to yielding a very unprofessional looking layout. We do not want to shape our content to "fit" the size of the photo. The reason the current so called wrap feature is useless is that if you want a photo next to the second paragraph instead of the first, for instance, you have to put it in a separate clock, which comes along wit excessive padding and there is no way for the designer to specify how much padding between paragraphs. There's no way for us to alter it so it looks like it's part of the same article. ... View more

So this thread dates back to November 2016 and nothing has happened yet. Is it on anyone's list to consider? Both the subject line and preheader are in separate fields in your underlying database, so why can't they be included in the reports dashboard? There's even an extra line where one of them could be put, without occupying more space, since the open number and percent are shown on 2 lines in the right hand columns.     ... View more

I was excited to hear this but when I went to the reference page you link it only has the block for 5 columns that has been there for a long time masquerading as a series of links. And it automatically comes in as a colored bar looking like a navigation bar. So where do you get the six columns? What I think a lot of us have been hoping for is to be able to have more columns, but also to be able to vary their size. Maybe I am missing something, but what is shown in your article doesn't seem to have 6 columns available anywhere, in fact the title of that article is "Create Two, Three, Four, or Five-Column Layouts in an Email"   ... View more

Also, the automated emails sent by the Constant Contact bot, the ones that tell you how your campaign is doing so far, for instance, use the subject line when they refer to the campaign. But when we look at our list of campaigns we see our abbreviated description which is not always the same. So obviously there is a way your system can pull the subject line, why not include it in our reporting? It's a no-brainer, as far as I'm concerned. ... View more

Hi @Frankie_P Neither of those things helped but it did eventually clear up on its own, so to speak. I'm thinking there was a code glitch somewhere that got noticed and fixed. I saw a number of posts more recently complaining that the ability to unsubscribe batches of subscribers had been "taken away" and I suspect that was an example of a similar problem to what I was having.   In any case, it is working fine now. Thanks for checking. P.S. What is a super participant and how did I get named as one? ... View more

👍 👍 👍 ... View more

It was happening in all the reports I opened the day I reported it. It really seemed to me that it might have been a casualty of the changes in the contact interface that was recently done. I did try clearing cache, and that didn't help. I haven't been in a situation to do more of that since that day, but I will be working on these thigns again in the next few days so will see if it continues to happen. ... View more

I went back to the article and it seems some content was added to it. Just now I started a test email using one of the templates to see how the "forward email" was going to work. I used the social share block, added the email "network" and previewed the campaign. When I click on the share email button, it looks like it's going to take me to a knowledge base article, but instead it takes me to a 404 error page. None of this gives me any sense of how the forward to a friend feature is going to work. Is there something else I need to activate to make that feature work?   Also, a small "p.s." here, I was very happy to see the data table! ... View more

I can see that if there are ones you mainly use, renaming them might help. We have a large number of tags--years ago they were separate lists but when tags became available we changed quite a few to tags. Either way it's much slower to do so many things with this interface. So much scrolling and clicking from screen to screen for related things. It seriously makes you wonder if the redesign was tested on people who actually USE the interface! ... View more

Great idea, @KathyP8. I don't know how hard it is to program this but it's obviously been done before by other programmers. ... View more

@Frankie_P: I don't see anything in the article you link to about cross device campaigns that discusses the forward to a friend feature. Can you be more explicit about where to find this, and how it works? Specifically, like @SallyZ, the solution I am looking for is NOT to just allow the sending of the link to the web browser version of my campaign. The whole point is to actually be able to forward the email.. Also, it would be excellent if it was possible to paste mutliple names the subscriber is forwarding it to in one field, so they don't have to cut and paste names one at a time like it used to be in I guess it was the 2nd gen editor. ... View more

Frankie, is it possible to "sign up" for this test group? Would love to be part of it. I have a group of people who have been promoting our email list and they would love to be able to have this feature. ... View more

Very glad this is restored. I have yet to work with how it functions, but like other people who have complained about all the extra clicks, I am not really delighted that this has added yet another click to working through a contact record. I imagine it was done to keep it as an add on and not need to do a lot of additional programming, but I really do feel all the extra clicking and scrolling that is needed in the new interface has made the interface more cumbersome. I suppose that since this type of thing has happened wtih every new iteration, it could only be expected it would happen again.   We also have a case where zip codes have been imported into a custom field that was designed for something else. I don't know whether those zip codes, when imported, override what was in that field, or if the records where we have zip codes just don't have anything in that field.   I also want to draw attention to the second issue raised by the person who started this thread, the fact that when managing lists, you have to scroll down and down if you have multiple lists. It used to be easy to navigate by typing in a few letters of the list name. This is a big deal when adding contacts. Since this IS still possible in the screen where you set up the email to go out, it's obviously something that's possible. ... View more

Me too. Definitely looking forward to it. And would like to volunteer to be in the test group. ... View more

It's not really a specific campaign, any campaign that's listed on the main dashboard. Editor used, most likely regular email although it may happen with some legacy ones. I can't try every email only the ones that are listed there at the moment. I'm not sure you understood this is a problem on the dashboard when you first log in, because some of your questions really aren't relevant to that as far as I can understand. Don't know date and time, but every time I have tried to take action on any campaign listed on that first dashboard, nothing happens. It's as if there is no link to follow when I click. This happened to me both in Firefox and Chrome. I didn't keep trying other browsers after that. It always happens, not intermittent. Some of the campaigns listed were drafts, others had been sent and I tried to click through to the report. When I tried to get you the link you request, no link comes up on those "action" buttons. However links DO now come up if I just click on the campaign name and when I wrote the question that wasn't even happening. So something has changed since my first message. ... View more

Well, if they do, I hope they convert our old notes into it. ... View more

I also want to second @SteveH comment about allowing the notes to be included in a column in the list view. ... View more

I find it outrageous that Constant Contact is expecting us to export our list and reimport in order to access the notes we had in the account previous to the rollout of the new Contacts interface.  This should have been part of what they did when they implemented it. Did the developers really think that customers would put things in the notes and then not care that they just disappeared without warning?   If we do export and re-import, what else might it change? For instance, will it affect the date record of when a contact subscribed originally? ... View more

Glad you brought up that thing about sizing of images. I haven't seen anyone talking about it but it sure is annoying. Along with the fact that you can't adjust the columns beyond what's apparently a certain set point. That really seems like a case of fixing something that wasn't broken. ... View more

I have the same concerns about whether it will make any difference, having been following these threads for a long time, but definitely agree on this point. Even if, for whatever reason, you find it necessary to limit the padding options (even numbers, or whatever), the ugly large spaces we are forced to accept between columns or blocks within elements make for a product no one would want to read. I always hear the CC people saying things like "We made those changes so your emails can look good in mobile devices" but some of us need them to look good on both mobile AND desktop devices. If you really want to offer responsive templates, you should let us give some specifications--say xx padding for mobile readers and xx for desktop. Also for image sizing, instead of enlarging an image to the full width of the devide it's being viewed on, let us constrain the image to a certain size when viewed on mobile. I know I've mixed another issue in here, but it's all part of this nonsense about how CC is designing templates to look good in mobile without consideration for the concerns your customers are trying to address. ... View more

I know I managed to follow these instructions over a month ago. Now I want to do it again, but I can't see how to export only my unsubscribes. What I tried was going to the contacts page, changed the default "all contacts" to "unsubscribed" and then went to export, but it exported the whole list. I know there must be some simple thing to do to get this export but I haven't been able to figure it out. Can you help? ... View more

I spoke with someone in the deliverability department on Wednesday the 23rd, who told me that, although the problem on gmail's end was resolved, it takes some time for the process on Constant Contact's end to remove the addresses from the suspended category. It seemed that by my calling they would take the particular addresses that were bouncing in our account and "push" them through (my word not theirs). I did subsequently (the next day) get a message from them that they had updated my suspended bounces. I think this means it is ok for me to try again to reach these addresses but I wrote to check with them first and have not received a response yet. I'm going to go ahead and try anyway if they don't respond today.   ... View more