Don't jump to the conclusion that will work without testing! I have heard that the HTML editor interface with  often hangs up and doesn't let you do your edits in the spot where you place your cursor (it just jumps around). If they don't fix that glitch, the html access is inconsistent at best. ... View more

It's interesting the comment from JenniferB8666 saying "it's on us" if we break the template. Back in the 2nd generation tools, where we actually were allowed partial html access, if you talked to support about editing the html code they would kinda say hands off and can't help you any more. So what's the difference now? Just do the same thing, Constant Contact. But even in the 2nd gen, you couldn't edit the full template--unless you were using one that only had one bit block. The margins between copy blocks were always inaccessible. And I suspect that even if CC gives us some access to the html code within the blocks, the controls between blocks will still be out of reach. I realize it may require more sophisticated programming, but I am sure they could give us access to, say, padding between block elements, if they wanted to. And if not, then at least make it smaller. There is just way too much space between elements. I know at least some of CC's competitors are doing this same thing, even though they offer some html access within their copy blocks. So maybe they think it's fine, since others are doing it. ... View more

Since this thread started in 2016 or 2015 it seems likely CC is not going to integrate the feature. None of their employees have even commented on it, which they usually do when an obviously important feature is under discussion. I wish they would just tell us when this is the case, rather than stringing us along. But in this situation they are completely silent. ... View more

I'm not quite ready to say it is completely fixed, Frankie, but have not encountered the problem for a while now.   And, I just want to say that we do NOT believe it was on our end, need to clear cache, etc. as it happened in multiple browsers across at least 4 computers. So I am hoping CC will stop giving that out as if it is a solution. Also, I noticed quite by accident last night that CC is now making videos explaining why people should not want features that have been discontinued, which suggests there have been final decisions made about some of them. Perhaps you can help your colleagues get that information in sync with your stock answers in the community. Specifically I am speaking of anchor links and one other that I have temporariy forgotten. Just tell people it isn't coming back. If you lose customers as a result, it's better than dragging them along for many many months when you know full well a decision has been made.   For me right now, the biggest problem is the inability to achieve the features of what used to be done as a blockquote. It could be allowing padding on the left and right of a text block, maybe there are other ways to achieve it. Of course it can be done by custom coding, but that is no longer allowed either.   Thanks. ... View more

Suzanne, have you tried this recently? We had this problem for many months but just recently it seems to have corrected itself for the most part. Although Constant Contact was never able to replicate the problem, they do seem to have solved it. ... View more

yeah, that's a point. But if Constant Contact eliminates every piece of code that Outlook doesn't "accept," there will be precious little left of an email design. ... View more

Yes, but that will only work if you can edit the html which has been taken away. ... View more

Clearing cache does not seem to help. I am well aware that you can only put blocks in certain places, but hte problem is that the uncontrollable scrolling doesn't stop so you can position it in one of those "correct" places. It just goes haywire. Sometimes have to go up and down 15 or 20 times before getting it to stop finally, and there doesn't seem to be anything to do to "trick" it into stopping. Just wild scrolling. ... View more

It happens all the time, whenever I drag an element into the email or move one to a different part of it.   My workaround was to set up a template with a log of the elements already there, but they still need to be moved around, and the same problem occurs. ... View more

idk about @LauraG796, but I don't know how an answer like this, now 7 months after my post yielded pretty much the same response, is like no response at all.   How can you ask her to mark this as an "accepted solution"? No place I ever worked found it acceptable to have a "documented defect" exist for that long without even acknowledging that it's still a problem. ... View more

I see others are commenting on this in another thread. Is it being worked on by the "product team"? I ask because it's been like 8 months since I first entered the discussion and no word from Constant Contact other than asking us questions. And the problem continues! ... View more

It's not browser specific because it happens in Firefox also. I encounter it a lot. So hard to get the item in the place where you want it. Also, I am using a wired mouse, so it's not the wireless issue. ... View more

And further, it's not only that an image can span the full width but it does, always, as far as I can see. Things that are intended as small icons, in the mobile version span the full width of the phone screen. Need a way to specify the maximum width of an image in mobile. ... View more

Or maybe someone in the community has figured a way around this problem??? ... View more

Agreed.   And even if the spacing is going to be built in (between bulleted items) a few choices could be provided. That doesn't solve the whole thing but it would help. ... View more

you're not missing anything. They took it away. If your account still gives you access to the 2nd generation editor you can use that, but there are a lot of features in the 3rd gen you won't have access to. Just depends what's most important to you.   My experience is that the phone operating systems will link the phone number anyway (whether you want them to or not), so you may not need to worry about that aspect of it. (Also dates, and words like "today.")   This has been under discussion by many of us Constant Contact customers pretty much since Day 1 of the new editor. It seems pretty clear they are not going to restore the html access feature. And you really need it, especially since CC has not fixed the various glitches like randomly changing background color of text blocks in an email. With html access, you could go in there and fix it, rather than trying to trick the interface into doing what it's supposed to do. ... View more

This is an especially important feature for people who have more than 10,000 contacts and therefore cannot use the tags, which would be the other way to handle this type of issue. ... View more

Thanks! This sounds like a great workaround, and I'm looking forward to trying it. ... View more

Also when you try to insert a block of pretty much any kind, so far as I can tell, or to move a block to a different position, if you need to scroll up or down, the page goes haywire and zooms past the point where you want to go. Then when you try scrolling back in the other direction, again it speeds up as you go and you often can't get it moved into the position where you want it. ... View more

Adding a text block under the image...have you found a way to make that work when your image is inserted in the text block for your text to run around? I don't think it's possible. ... View more

yes this is one of the easiest places to make an error because there is really no way to double-check it as things stand now. ... View more

Just overall there needs to be more options offered for reporting on multiple campaigns, as outlined by other commenters and in other ways as well. For instance, if the same link appears in multiple emails, it would be helpful to be able to see whether there are subscribers who click it often. ... View more

So we did get the vertical divider, FINALLY, that was mentioned in the original post. Can someone from CC address the question of whether the background color issue is even being considered or if it's something that has been ruled off the table? This has been under discussion for over a year so it seems like some update is really called for! ... View more