About rcppubs23

@Caitlin_M Yes, the feature suggested by @DanielB9926 was a suggestion and not an existing feature, but a great suggestion, I thought. Is there a way to get this brought forward as something people can see and vote on? ... View more

great fix @DanielB9926! We've been discussing this for more than a year and I don't think anyone ever thought of that one. We were always focused on making it pop up in the right place, but this fix would definitely solve the problem. Let the user decide where they want thte editing block to be at any given time. ... View more

Really, having a section of the library where you could store blocks (and preferably allowing editing functions within it so you don't end up with multiple blocks with each edit you make but can just edit and existing block and save it) seems like a no-brainer in this situation. Would like to hear more about the potential new feature mentioned by @Kyle_R in a June 2022 post. Has it been dropped? ... View more

Thanks for the reply William_A. I must not have clearly explained what I was trying to do and what I had already tried. I did read that article before posting over here in the community. It does let me see the stats for the individual emails and compare them. What I wanted to be able to do, however, was see the total stats for the two emails I was comparing. For instance how many subscribers in total opened one of them. Likewise for clicks. I can't just add the two totals together if I want to know the number of subscribers who opened one of them. I know I can  go through a variety of contortions creating segments to get this information. But I thought there was a way I could specify a report that would do that without the extra steps. I'm not sure if the upshot of your response is that I can't do that, or if it's just that my objective wasn't yet clear. ... View more

@L043504 This is a great point. I wonder if it will help CC understand why this is such a problem. Not holding my breath. ... View more

so there's no way to clear it out and have nothing selected? I would request they add an option "for all time" or something like that. ... View more

Thanks, @William_A for the clear response. I am surprised this is how it works, and am for that reason really glad I asked! Would like to suggest an addition to the segmentation menu or maybe the particular email menu--could be a checkbox telling the system to refresh the segment before sending ... View more

@BrowardCountyOPC and all, There are a couple of very good reasons to consider hosting a section on your own website instead of just relying on Constant Contact's "web version"--and this is one of them. It takes some work of the webmaster or designer to integrate it but once you have it you should be able to add each newsletter as it's published. Since you won't be able to grab the code until after the email is sent, it would take some planning to be able to place a link to it in the email when you send it but at least your copy on your website could be adjusted to correct errors.   The other reason is that if it's on your website, you can get some sense of what kind of traffic there is to the email through whatever analytics you are using, which generally provide more information than what you can get through CC's campaign report.   However, I just realized that Constant Contact does not even allow you to pick up that code, or at least they don't make it a simple process. It's the other email program (M - - - - - - - -), whose name will be censored if I write it here, that gives you access to the code. So that will make the thing I'm suggesting a whole lot more work.   The other downside, of course, is it will take up a chunk of space on your site, and the nature of your newsletter may be such that you don't want to have it forever live on your website. ... View more

This is not only an Outlook problem it happens with outlook, thunderbird, outlook browser access, yahoo browser access, mail.com--those are just the ones I was easily able to check. However your comments do give some insight into the problem. What the developers need to do is add a style specification where the CC customer can select the color for a "visited link" the same way it can be specified for a website. This could be part of the style sheet or the editing toolbar. Without this, it seems that the color of the visited link will always revert to a default that's set by who knows who. Can we get this suggestion in the pipeline? ... View more

But...I would also like to know if this problem is going to get fixed. Any of the CC folks in this chat know about this, or can you find out??? ... View more

This should be a no-brainer, you'd think, for Constant Contact--we can select the color for links and yet have no control over the color of clicked links. It's especially a problem on buttons. If we can't choose the color ourselves, at least the color it goes to when clicked should not be so dark, since buttons tend to be a dark or bright color. ... View more

I have found it frustrating for a long time that in the email link to the web view of your campaign, there is no way to make an adjustment to what Constant Contact selects for the social post (in using the links at the very top of the web version of the email. Today (and I'm not sure when this started), we noticed that the "plus" symbol available for sharing on other networks is not working. It generates an error message like: An error occurred while processing your request. Reference #97.57aad617.1686610064.deafea In looking back at some previous emails, the same thing happened with all of them, though in the past those had worked. So I am thinking it is not a problem on the page itself, but with how Constant Contact is processing that link. is this a known problem that support is working on? I would really at minimum like the option of not including those social media links at the top since they either work poorly or not at all. ... View more

So sorry, I was using html-speak instead of constant-contact-speak. ok, divider blocks. I can try deleting them and starting over, but I'm not sure if you followed what I was saying happens. All of those divider blocks have the same specs assigned to them. And they appear to "hold" the formatting (if you go back and look at the formatting it has indeed saved with the correct specs. But they look to be different widths. If I use the feature that lets me duplicate the block, the duplicate does not look like the original, although it has the same properties selected. (Note I'm experimenting with different terms herd since I don't know which one will match your name for the elements.   I believe it is fairly recent that you allowed the option of creating a reusable template. We have done this for many years, by creating what we call a template and returning to that one by copying it every time we start fresh. I don't know if your reusable template is any different but I did discover it last night and it's on my list of things to experiment with. But since duplicating an existing divider block doesn't work, I am not holding my breath to see if a brand new fresh one will work. And I don't know why you would offer the feature to duplicate a block if it's going to carry bad code wtih it. ... View more

I would like to see fields like that added in all types of segment categories. For instance "tagged as x but not as y" and other similar things, or even more important "opened x and y email but not z" Some of these things can be accomplished by just adding multiple steps but it can get very complex to figure out the order that will provide the results you need. ... View more

Can we get an update on this? The last one was at the end of January and here we are starting May. This isn't the first bug we've seen that took months or years to fix, but it could be reassuring to get more regular updates. ... View more

THey really are just horizontal rules, made wtih the block that lets you add a horizontal rule. here's a preview link of the email. All the rules in it were made exactly the same way. https://campaignlp.constantcontact.com/em/1101096620443/0264e653-0301-4a93-a932-4dafe912a815 I'm pasting in a screencap which I hope will work since I don't see how to upload a file. This capture shows only a segment of the email with 3 horizontal lines. The heavier one is what I wanted. I duplicated it to get the others but as you can see they are not duplicates (though they seem to have the same specs).   ... View more

I once saw a suggestion that this problem could be avoided by adding a string of spaces at the end of your preheader, but that probably also is not a best practice. It didn't work for me when I tried it but maybe there is some variation on that idea that would help. For my part, I just gave up on it, since people are probably used to seeing stuff like this in their inbox anyway. ... View more

Really like DrewVB427's idea of a reverse stacking option. I'd advocate for offering BOTH this and a "turn off stacking" checkbox. I hadn't thought of the possibility of reverse stacking but it would be a good solution for many of the problems we're seeing in mobile layouts. Sometimes the way we want it to look on desktop doesn't lead to the desirable stacking on mobile view. CC has taken away so many thing (like indents, editing html code, etc.) in the name of creating good mobile layouts that you'd think they could let us make just a few decisions! ... View more

Agree with @CherylW69. So many web interfaces, whether email design, chat logs, or anything else, offer a toolbar in a way you can actually use it. If it's hard to control where it pops up, why not build it into the module's layout instead of being a popup. Even that can be a problem if you have to scroll up to the top of a long comment to reach the toolbar, but at least you can get to it and use it. It really would be helpful to know if this is actually on the developers' worklist. ... View more

I have not seen this in Constant Contact, but it reminds me of things that used to happen (maybe still does; I don't do much of that any more) in desktop publishing programs. In those cases, it was invisible coding that came over from Microsoft programs and was stored in the paragraph return. Your description doesn't sound like you are copy-pasting, but maybe you are. If so it may be that deleting the paragraph return and putting in a "fresh" return could solve it. Tedious, and annoying, but it might work. Just a thought. ... View more

I guess it's because they are focused solely on marketing mailings, where captions aren't really of the same import. Wonder if there is an ESP that is more focused on things like newsletters. ... View more

This issue interests me because I have found a "border problem" with Outlook also, but in my case it is that horizontal lines and borders set to 1 point are not visible in Outlook. I have to make them at least 2 points and that looks pretty heavy in other email clients. ... View more

yeah, I hear that, and I didn't know about the dev console so I'll try that next time I have an issue. I don't really anticipate running into the excact thing again since I have never seen that message in the 10 years i've been managing our account. I do feel that the error message could be a little less mysterious to the user though. it leaves me wondering if there isn't someone on your team who would know how to find the error message that's being thrown up to me and at least guess what it's referring to. ... View more