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About JulieL34
JulieL34
Regular Advisor
since
09-26-2011
12-15-2018
80
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44
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12-15-2018
09:35 PM
I agree that you should be able to put it anywhere in the text block, or at least aligned with the start of any paragraph. However there is a better workaround than the one suggested by @Lucas_D. What I have been doing is to make a new text block and cut and paste the part of the text where you want the image to appear into the new block. That way you can insert the image at the top of the text block and have the text run around it there. Inserting the image in a separate image block doesn't really help anything that I can see. Maybe I'm missing something though.
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12-14-2018
07:58 PM
We have an article in the form of a quiz posted on our website here: https://revcom.us/a/572/saudi-arabia-test-your-knowledge-en.html We want to use the survey format to send it out and encourage people respond. Test their knowledge on the topic at hand. We do posts like this occasionally, maybe once a year or so and we think they would draw a good bit of engagement from our list. So I needed to know if we'll have to edit/shorten the text to fit the parameters of the survey. As I mentioned, the last time I tried to do this, some of the answers were too long to fit. It was suggested that a workaround could be to create images of the longer answers, but it seems like too much trial and error would be involved in figuring out how to make them "look right" in the survey format.
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12-12-2018
11:07 PM
I have a different gmail problem. We have learned from a subscriber who has been on our list for a couple years that she is not receiving our emails, however no bounces are showing in the account. It appears that the mails are being sent to her but she has not been receiving them. She has checked her inbox, social, and promotions but no sign of our emails there. We are actively troubleshooting this with the subscriber, including giving her whitelisting instructions and all the other recommendations in the help pages, and we are waiting to hear from her about our latest test. But this has me worried that there could be other subscribers at gmail who are having the same experience but haven't figured out how to let us know. Is there a way to analyze this further? What circumstances might there be that would cause an email to not be delivered, nor appear as a bounce?
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12-07-2018
05:45 PM
Thanks. Do you know if there is a specified number of character for each answer in multiple choice? Also, you say there is a 1,000 character limit for "open-ended questions"--but what if you have a long question, that involves a set-up, for instance, and then also multiple choices to select from. Does that have a lower limit?
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12-07-2018
05:43 PM
What is even more of a problem with this than what you describe is that it seems when you change the font size, it keeps the same line spacing of the original size. So it really doesn't "allow" you to change the size, since no one wants to send out something looking like that.
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12-07-2018
01:38 AM
Almost a year ago I experimented with using a survey in Constant Contact to create a quiz. At that time there were significant limitations on how long the question could be, how long the answers could be, etc., probably because it really wasn't designed to be used in the way I intended. I set it aside at the time but am trying to return to it now and can't find any documentation on the site as to what these limits may be. I am hoping this means they have been removed (that there are no limits) or they are significantly more. Does anyone know about this? The quiz/survey i want to create is fairly long and elaborate, so I don't want to just experiment--I want to be able to anticipate the problems I'm likely to run into.
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- Tags:
- Survey
12-07-2018
12:25 AM
Be careful what you ask for. That other company whose name was in your post earlier but appears to have been deleted now, does NOT offer the option that Constant Contact used to. Their "forward to a friend" button just links to the web page where the email is archived, whereas the option offered by Constant Contact in the 2nd generation editor actually forwarded the email itself, with no requirement for the recipient to click a link to view it.
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12-05-2018
08:00 PM
I agree, one thousand times. But...is there any serious thought given to this by CC? Or is it just a bottomless pit of requests from your customers?
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12-04-2018
07:00 PM
I agree with everything that everyone's said about the clunkiness of the new report interface but I do want to mention that I finally got around to calling to complain about the fact that there was no way to sort the list of links by how often they were clicked. It turns out I had totally missed the fact that there is such a list, ordered by number of clicks, right on the opening page of the report. I had just been going straight to the click report where, unaccountably, you cannot sort the clicks by any feature--neither by number of clicks, alphabetical, or whatever. Mentioning this in case someone else had missed it also. So at least we do have that. I have mentioned this problem several times before in the discussions here (the problem of not being able to sort by number of clicks), and noone from CC in the discussion has pointed out where you actually can do it. So I was really glad I finally had the time to call in. I also find the clicking around both in the reports and elsewhere in this new interface to be really clunky and to take too many clicks to get to something very simple. I will credit CC however, for finally making the bounce and other reports printable again. Sometimes I just need to review and work with things on paper, really.
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11-22-2018
10:10 AM
I emailed this comment but looks like it doesn't come through here. It sems to me that the very least you could do is post in a noticeable place, a description of what these "roles" mean.
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11-19-2018
08:56 PM
I meant to also say that I have received several private messages asking me for help in a customer's account. Because they see "advisor" and think they should ask me.
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11-19-2018
08:52 PM
I don't know where constant Contact has come up with the designations it gives to people who participate in discussions here in the community. Some make sense, like "occasional visitor", but others (for instance "advisor" are crazy and inappropriate. There's another one like this that I'm not recalling now, but they are designations that make it sound like the customeris actually a CC employee. Now yes I know you have a tag to designate employees. But people may not realize that these others, that SOUND like employees, are not. Can you change this???
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11-16-2018
01:20 AM
Drew you are missing the point. We can see the list of links, but we can't put it in order of how many subscribers clicked each link. This is a common feature in these types of reports, allowing you to click on a column header to organize it in alpha (or in this case numeric) order.
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11-16-2018
01:17 AM
Agreed. What more does Constant Contact plan to take away? Maybe we could get a warning? Also in the new report interface it doesn't seem possible to look at the most frequently clicked links in an email from most to least clicked. You just have to look through the list. I know you think there should only be a small number of links, but with a newsletter there are going to be more and you've made it very hard to quickly pull that information.
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11-10-2018
04:03 PM
1 Kudo
I believe we are fighting an uinwinnable battle, but I'm not ready to give up quite yet.
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11-10-2018
04:02 PM
Wondering if anyone else has had this problem and found a solution. For the most part, the images we use in our emails are from our website--and rather than uploading them to our account library, we just use the URLs to insert them as needed. Recently we have been having a couple of problems, which I suspect are related and reflect some coding problem. One is that sometimes "phantom" images show up that we cannot see when working in the editor, but when we preview and send a test, they do show. These are images that we are actually using, so they show up both where we insert them and in another spot in the email. Have not yet been able to determine if there is a pattern to when this happens. The second, just happened for the first time earlier this week. In this case, we inserted an image, and it showed up in the editor, but not in the preview or the test email. Since it shows in the editor we can be certain that it hasn't "gone missing" and of course we can verify that by going directly to the URL. The preview and the test message both show the space allotted to the image in the desktop version but did not show it in the mobile version. But neither version, in preview or test, show the image itself. We solved this by putting the image in our library, But we consider this an unsatisfactory solution. Could this be a documented bug?
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- Tags:
- Image
- images
- My Library
Labels:
10-31-2018
07:55 PM
The problem with this solution should be obvious. Saving the "did not opens" to a separate list reflects a moment in time. So if you want this mailing to go out, say, a day after the first one, you have to create the list and the mailing in "real time." You can't schedule it ahead, like you would with the "resend" feature. And that seems to really be the purpose of offering such a feature.
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10-16-2018
06:56 PM
I want to cast my vote for the feature request you mention but am happy to hear the quicksend works. How many contacts can you do that for?
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10-16-2018
06:54 PM
I have had dthis same problem with both Chrome and Firefox on a desktop PC and laptop. So has someone else on my tea, so I know it's not just an issue on my computer. Please let me know when it has been fixed. I'm tempted to return to 2nd gen, but I love the drag and drop element feature. (Would love it more if I could edit the html)
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10-16-2018
06:50 PM
Very important to bring the subject line back. Sometimes when writing reports on our campaigns, I call attention to specific ones that have interesting data, but I can't quickly see in the list of reports what the subject lines were. Very time consuming to have to keep clicking and clicking to get the info you need. Way more used to be offered on a single screen.
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10-16-2018
06:47 PM
That 3rd point about being able to click on their name to expand for further info, I find the current way to do this very frustrating. Way back when I started using CC (maybe it was 1st gen?), when you pulled up lists of contacts or lists of people who clicked on a link, you could see mutiple columns of their data without clicking into each individual record as you ahve to do now. And in some cases there were two views that provided different data so you could really see a lot of data for multiple contacts on one screen. And further, you could print it out if you wanted to save it for reference. With today's version of CC you can do neither. Even with the meager information supplied in the lists now, you can't print it out because no one has bothered to develop print styles that work for your website, or at least not for that part of it. The only way you can print a list is to keep shrinking it til it fits on one page, because only one page shows content when you print.
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10-16-2018
06:27 PM
1 Kudo
I'm afraid I can't be as polite as Emily was in her reply to this comment. At least someone is finally admitting what most of us writing in this topic have realized for some time which is that CC has NO plans to restore the ability to view and edit html in the content blocks. Emily's idea of a content block library is a great one, and I totally endorse it and would find it extremely useful. But it would not be the start and end of what I would like to use html for. I have written those thoughts many times in this thread, so I hope they have been monitored by whoever is actually doing the work of "further refining" I don't feel like I should have to reiterate them again in response to this latest post. I do want to add, however, that I find the idea that by doing this you are improving the mobile version of emails since I have experienced a number of things you are doing that are extremely problematic for us in the mobile version, including that you have decided that every image should run edge to edge in the mobile version, even though it is not that way in the desktop version.. We should at least be able to set a maximum width for the image when displayed in mobile! Because of things like this, I find it laughable that CC thinks it is giving its customers the "best look" for their subscribers who view the mobile version.
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10-03-2018
04:17 PM
I have to say Constant Contact is pretty selective in which things they are concerned about when it comes to providing the "best experience."
For instance, it seems that no option is provided for overriding the mobile feature that turns dates (and phone numbers, etc.) into links. I know there are a number of people using Constant Contact to send out newsletters, and I would bet that we are not the only CC customer that dates our articles. Those dates really should not become links, sine there is no earthly reason anyone would want to "calendar" them. Again, this is something we could probably deal with by changing the style IF we had access to the html. Someone told me that does offer a way to mute the links, which would at least be a partial solution, if it is not possible to ban them entirely. But unless I am missing something, Constant Contact offers no option like this.
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10-01-2018
09:28 PM
4 Kudos
This is the same canned response Constant Contact has been writing every time another person comments about this feature. I guess at least we can say they are consistent. Since they are reiterating, I think I will also. We all know that not all email providers handle anchor links properly. So do our subscribers. For those who have providers that handle them right, they will work. For those who don't, they will at least know what is down below in the email that they can scroll to. Why not respect that they will have half a clue when they see those links, rather than eliminating them for everyone.
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09-19-2018
06:45 PM
3 Kudos
VERY GOOD POINT. It's just nuts that this discussion has gone on for so long. Constant Contact needs to provide access to the html code. Just throw up a warning notice about how making changes may introduce coding that is not understood by all email clients, if you feel it is necessary. What are you afraid of really? It's not like we can force you to help us if such a problem is encountered. If we introduce new code and then call for help, you can tell us that you can't help in that situation. Period. The support people always told us that anyway if we wanted to make a change to the code.
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09-03-2018
09:15 PM
By now you must have quite a collection of reasons people need to access the html code, and I doubt that the powers that be at Constant Contact are planning to do anything about it soon. But I had an experience today that showed a whole new level of why it's needed. I was working on an email and somehow it got three what I will call "phantom" images--that is the images were in the email but not visible to us when working in the editor. They happened to be images we wanted to use, but when we added in the blocks with the images, we then had double images of these three. They were visible when previewing the email but not when working in the editor, so we had no ability to resize, move, link or delete them. If we could have looked into the code, we could likely have found them and removed them, then added them again in the editor, and then hopefully they would have been visible and editable.
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08-25-2018
06:42 PM
Maybe send a focused mailing to the subscribers who DID click, with incentives to call or email back.
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- Tags:
- Clicks
- incentives
08-25-2018
06:27 PM
I was very excited that CC introduced A/B testing but as far as I can tell it only applies to subject lines. Is that true? I would like to be able to test other things, like types of images, text links vs button links, etc. Anyone know if this can be done? Would also like to be able to just do a split test of the whole list, so I can see results from the full list rather than just a percentage of it. Lastly, when you are doing a subject line A/B test, it would be useful to be able to have a different preheader associated with the 2nd subject line.
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08-25-2018
06:21 PM
1 Kudo
No kidding. This has been going on pretty much since the 3G editor was introduced. I see a lot of CTCT employees saying they "really agree" with the importance of access to html. They need to go to bad for the customers if this is true that they really agree.
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08-22-2018
07:55 PM
Thanks for coming up with this suggestion. Since this appears not to associate with the comment I was replying to, let me clarify I am expressing appreciation for Susan's suggestion to offer access to "html at your own risk"! I look forward to hearing the reasoning they have for not doing it, because I really don't believe they are going to. Such simple things that could be done if this were allowed. I don't know what they are so afraid of. As far as I can recall, they never gave advice on editing html code anyway, so why is it such a big deal now? Even if you want to use their template and replace the generic text with your own, such an obvious need if you are working with templates, you then have to restyle it, you can't just paste in plain text and have it adopt the styles. Maybe it works if you type it in, I think, but who wants to retype a whole thing they have already typed and edited before starting the email design? So frustrating... And if we had the html we could paste it into the code in one simple maneuver.
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