We are having a problem. When someone signs up a person (i.e. Sally) to our newsletter - they get to be added on their list. (i.e. Bob gets Sally to sign up so they go on Bob's list.) But the problem is if Sally then buys something in our store two months later - we add all new customers to our "general update" newsletter list. So now Sally is getting a duplicate email from us each month. The general one and Bob's! (They are almost identical newsletters). This is a problem! And we have no way of knowing that the new store customers were already on our database **unless we check each new customer individually.** That is way too much time to spend. We used to be with Vertical Response and they had a box to check "Do not overwrite old data if already on database". Can that be done with Constant Contact? if not - the developers need to make that an option. Thank you, Douglas
... View more
Hello. Please make it possible to choose default fonts, logos, colours, button shapes, etc. that are separate from having to simply "copy a previous template". The reason is that even when dragging in a new text box, or if you delete all the text in a box to start over, the font goes back to Constant Contact's default, which is usually a font and colour we'd never use. Thanks!
... View more
My nonprofit's donor CRM software, Donor Dock, can automatically link any emails sent to donors to their record in Donor Dock from third-party email platforms. It simply requires me to enter the Donor Dock email address in the cc or bcc field of the email; unfortunately, this is not an option in Constant Contact. Would you please add the bcc option or consider some other integration with Donor Dock. Thank you.
... View more
Updates
Introducing our new Feedback area
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams