In this episode
Renée Chaplin (VP of APAC at Constant Contact) interviews Amanda Stevens (Consumer Futurist and Marketing Expert).
Why customer experience is a game-changer for small business
Where to start: Easy ways to introduce CX into your business today
How AI is reshaping customer expectations (and how to stay ahead)
Tips for getting your team on board with delivering standout service
CX success stories and lessons from Amanda’s latest book
Why milestone marketing and partnerships are key to long-term loyalty
