How do I unsuspend a suspended contact?

I have a contact that shows it is suspended. I have verified the email address with the contact and would like to unsuspend it. I don't see a way in the interface to do that.

Contact Management

Delivery

unsuspend

1 reply

Best reply by William A

Hello Bergdw ,

You can attempt unsuspensions in your account for contacts bouncing as suspended, depending on your subscription plan. You can also respond to the @ mention email you automatically receive from my reply, or call our general support, to have us attempt an administrative unsuspend of the contacts. If you're needing more than 15 contacts unsuspended administratively, we ask that you call our Deliverability team so they can investigate why so many legitimate email addresses were bouncing as non-existent enough in the past for our system to suspend them.

If you decide to unsuspend an address from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP.

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