After about a decade of no problems, for the last several months I am not able to get Constant Contact to recognize an unlisted Vimeo video link.
As a workaround, I have been using a screen shot from the video and adding a link to the video on it.
Here's what I've done to troubleshoot so far:
To verify that I have the correct link, I pasted into another browser (not logged into Vimeo) and see the video there. It's CC that is refusing to acknowledge its presence
I spoke to Customer Service and they said it could take up to 24 hours for the video to process and so be discoverable. It's been about 48 hours, and I am still getting the same error messages.
I've disconnected and reconnected my Vimeo integration, and I also tried many times pasting the link manually into the appropriate field. It shows that the video is locked, but it is not. It is unlisted, not private.
This is quite frustrating and illogical to me because it works dozens of times successfully in the past. It is only this calendar year that it stopped working. Nothing has changed in our Vimeo account settings.
What else can I try that I am not thinking of?
