Event registration email not sending

Sent email is confirmed however I'm not receiving the email for my test registration.

2 replies
Best reply by William Alkhest

Hello @FirstNameL57983 ,

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Here are some general best practices for delivery.

 

It's best to set up self-authentication since you have your own domain, and something I strongly advise all customers with their own domains do.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.

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