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- 06/08/2026
Hello everyone! About a month ago, we started to experiment with some new ways to keep you informed about your marketing performance. The early feedback has been pretty positive, so I'm happy to announce that we're starting to roll out Email Insights today. Through this week and into next week, when you log in to Constant Contact and land on your dashboard, you'll start to see an insight in the top-right corner. We'll point out something that we've noticed about your most recent Email, then offer up some advice on how you can make your next email even better. The idea is to try to get important information about campaign performance in front of you more quickly, so you don't have to dig around in reports. We also want to start to make your reporting numbers more actionable! As we head into the summer, the team is going to be working on adding calls-to-action to these insights, giving you a quick way to put our advice into practice. We are shipping with two CTAs to start: If your bounce rate is above 2%, we'll help you clean up those bounced contacts to keep your lists healthy. For customers in the AI Assistant v2 beta, you'll have the ability to Chat with AI about an insight to get more information and recommendations. If you are interested in trying out our new Assistant, just drop me a line via private message and I'll get you signed up! We have a long way to go here (30+ calls-to-action to build, improvements to make to how and when insights are created, etc), but we are extremely interested in hearing your feedback. Did the advice you were given make sense to you? How frequently would you expect to get new insights? These Insights are limited to a recent email you sent; what else would you like to see us look at? Performance over time? Other campaign types like Social Posts? Thank you all in advance for your comments! --Kyle - 05/29/2026
We are thrilled to announce a game-changing new tool to supercharge your email marketing workflow: the Constant Contact ChatGPT app! If you’re looking to save time and spark some creativity, this new integration allows you to build, preview, and optimize your emails in just minutes—all directly within ChatGPT. What can you do with the new app? Generate Complete Emails in Minutes: Simply describe your business, your audience, and the primary goal of your email, and let ChatGPT draft your campaign. Live Desktop & Mobile Previews: Get a real-time look at how your email will appear on different devices as you type out your edits. Seamless Asset Integration: Include URLs to automatically pull images and assets directly from your Constant Contact library (like your brand logo!). Optimize Your Content: Need help finding the right tone? The app can suggest improvements and polish your subject lines, preheader text, and calls-to-action. Smart Global Elements: The integration automatically identifies and includes global elements, like your standard email footer. 🛠️ How to get started: Head over to ChatGPT and click on Apps in the left-hand menu. Search for Constant Contact and click Connect. Sign in to your Constant Contact account and click Allow Access. Click Start chat and begin describing the email you want to create! Once you’re happy with the generated email, ChatGPT will provide a final link that takes you straight back into Constant Contact to finalize your sending details and launch the campaign. Want a deeper dive? Check out our full step-by-step guide on how to Install and use the Constant Contact ChatGPT app. We can't wait to see the incredible campaigns you build with this new tool. Drop a comment below to share your first impressions! Happy emailing! - 05/14/2026
Hi everyone, Exciting news to share: Constant Contact has teamed up with Chelsea FC Women to launch The Growth Locker — a hub of free resources designed to help small businesses get seen and keep growing. This partnership and the Growth Locker resources are UK-focused. Even so, there's plenty of practical marketing inspiration inside that's worth a look no matter where your business is based. The idea behind it is simple. Constant Contact and CFCW share a common goal: breaking down barriers and pushing for progress, whether that's in business or in sport. The partnership focuses especially on women-led businesses, since a majority of female business leaders say a lack of business knowledge holds back their confidence and momentum. The Growth Locker is meant to be that repeatable, proven playbook. Inside, you'll find practical, free resources to help you: Reach more customers Build and grow your audience Develop the business you've been working toward There's also a more human side to it — the pros at Chelsea FC Women share stories of leadership, building confidence, and creating a legacy, both on and off the pitch. ⚽ Step into The Growth Locker and take a look around. Have you checked it out yet? Drop a comment below and let us know which resource you found most useful — or what topics you'd love to see covered. - 05/11/2026
Ready to take your social media game to the next level? We are thrilled to announce that our TikTok Ads integration is officially live! If you’re running ads on TikTok, this update is a total game-changer for your lead generation. Why You’ll Love It: Instant Lead Capture: No more manual exports. When a lead fills out a form on TikTok, their info syncs directly to your Constant Contact list in real-time. Automation Ready: Strike while the iron is hot! You can now trigger "Welcome" emails or SMS sequences the moment a new lead hits your account. Seamless Growth: We’ve bridged the gap between social browsing and email marketing, making it easier than ever to grow your audience. Need-to-Know Tidbits: To get started, you’ll need a TikTok Business account. To keep you compliant, unsubscribes in Constant Contact do sync back to TikTok to ensure your targeting stays clean. Ready to get started? Head over to your Integrations tab, search for "TikTok Ads," and start turning those views into loyal customers today! - 05/04/2026
Good morning friends! Kyle from Product here. I'm thrilled to announce a big enhancement to our mobile apps: the introduction of Email Reporting! Channel-level reporting for Emails The Reporting and Mobile teams have been hard at work getting this first phase ready for launch over the past few weeks. Now that our latest updates are starting to roll out on the Apple App Store and Google Play as of May 4th, 2026, here's what you can look forward to: What you can see Check on stats for individual emails See all the details if you'd like! As part of this launch, you can: Get a quick snapshot of your emails sent over the past week, month, quarter, or year. This includes your average open rate, click rate, and bounce rate. See detailed statistics for individual emails Track both the total number of opens and your open rate over time to see engagement trends at a glance Monitor how many contacts are clicking through your emails and watch your click-through rate improve Compare your metrics against your Industry (or prior emails you've sent) Why this matters Whether you're grabbing coffee, waiting for a meeting, or away from your computer, you can now: Check how your latest campaign is performing in real-time Share quick updates with your team or clients on the go Make data-driven decisions about your next email send Spot trends and opportunities without logging into your desktop How it works To get started, make sure your app is up-to-date (or install it from the Apple App Store or Google Play), launch it, then tap the Reporting icon in the bar at the bottom of the screen. Apple and Google make app updates available in waves, so if you don't see the Reporting icon right away, don't worry! You'll get the update soon. We Want to Hear From You: Have you tried the new mobile reporting features yet? What insights would you like to see next? Drop a comment below and let us know how mobile reporting is helping your business stay connected on the go. We love reading and responding to your feedback. --Kyle and the Mobile & Reporting teams - 04/22/2026
We are thrilled to announce an exciting update to our Events platform: Ticketless Events are now live to all event users! You can now seamlessly create and manage free, RSVP-style events directly within Constant Contact—no ticketing or payment setup required. Zero Friction: Skip the complicated ticket configuration. Simplified Registration: Attendees can simply RSVP and register with ease. Full Toolkit: As an organizer, you still get everything you need to promote, manage, and follow up on your event from start to finish. Why This Matters Until now, our Events product required a ticket configuration step. We heard your feedback that this created unnecessary hurdles for the large segment of you who run free or informal events—think workshops, community meetups, networking nights, and nonprofit gatherings. Ticketless Events removes that barrier entirely, making it faster and easier to bring people together. Additionally, this streamlined, ticketless flow paves the way for our new standalone event product. We can't wait to see the events you create! Let us know how you plan to use this new feature in the comments below. - 04/16/2026
Say goodbye to the "Download, Upload, Repeat" dance! We are thrilled to announce a brand-new, seamless one-click integration between Constant Contact and Canva. Starting today, the two tools you love most are working together to save you time and keep your creative juices flowing. ✨ Why You’re Going to Love This One-Click Edit Flow: See a typo? Want to swap a photo? Open any Canva design directly inside the Constant Contact editor. Your edits save and sync in real-time—no downloading required. Direct Publish: For the first time, you can start a newsletter template in Canva and send it straight to a Constant Contact campaign, complete with engagement tracking. AI-Powered Magic: Constant Contact’s AI Content Generator now works alongside Canva’s design tools to help you craft on-brand subject lines and social posts in seconds. Your Entire Library at Your Fingertips: Access every Canva design you’ve ever made without leaving the email builder. ⏱️ Reclaim Your Time Updating a single image used to take 15–20 minutes of back-and-forth. Now, it takes seconds. That’s more time to focus on what matters most: growing your business and connecting with your community. 💡 Frequently Asked Questions What exactly does the Constant Contact app do in Canva? It creates a direct bridge between your creative work and your marketing execution. Once your design is finished in Canva, you can push it straight to Constant Contact to handle delivery across Email, TikTok, Instagram, Facebook, and LinkedIn. No more switching tabs or manual uploads. Does this replace the old asset sync? Not at all—it’s an upgrade! You can still sync your Constant Contact asset library to Canva for easy editing. This simply adds a "new direction": designing in Canva and pushing that content directly into a live campaign. Which social channels are supported? You can publish to TikTok, Instagram, Facebook, and LinkedIn, as well as Email. You’ll see these options directly in Canva’s "Share" menu. Is there an extra cost for this? Nope! Connecting the two platforms via the Apps Marketplace is free for all Constant Contact customers. (Standard plan pricing applies, but the integration itself won't cost you a dime.) How do I get started? Existing Customers: Search for "Constant Contact" in the Canva Apps Marketplace and click to connect. New Users: You can start a free trial of Constant Contact directly from the Canva Apps Marketplace prompts. Who can use this? This is available globally and is designed specifically for small businesses and nonprofits who want to spend less time on logistics and more time on growth. 🚀 Ready to dive in? Log in to your account and look for the Canva icon in the editor! What will you design first? Let us know in the comments below! - 04/14/2026
With Saved Content, you can now save any block or layout from your email and instantly access it in any campaign. Think of it as your personal content library—always available, always consistent, always ready. This new, time-saving feature will be available for some customers starting April 14th, 2026 and will be available for everyone by mid-May. Here's what you can do Save content blocks - Select any row or layout in your email and save it to your library with one click Browse your library - Access all your saved content from the new "Saved" tab in the Build panel Drag and drop - Simply drag saved content into any email, exactly where you need it Search and sort - Find the right content quickly with search and sorting options Manage your library - Rename or delete content as your needs evolve Real-World Use Cases Create once, use everywhere: Headers & Branding - Save your branded header once, then add it to every campaign in seconds Promotional banners - Build a library of sale announcements, seasonal promotions, and special offers Contact layouts - Keep your phone number, email, and social links consistent across all campaigns Product showcases - Save your best-performing product layouts for quick reuse Newsletter layouts - Standardize recurring sections like "What's New" or "Customer Spotlight" Event announcements - Reuse your event registration block for webinars, conferences, and more How It Works Saving content Select any row or layout in your email Click "Save (star icon)" from the component menu Give it a memorable name Your content is now saved to your library Using saved content Open the Content panel and select the "Saved" tab Browse, search, or sort to find what you need Drag the content into your email Customize as needed—each instance is independent Tips for Getting Started Start with your most-used content - What do you rebuild in every email? Header? Promotional banner? Save those first. Use descriptive names - "Spring Sale Banner 2026" is more helpful than "Banner 1" Build a promotional library - Save different versions of promotional layouts for different use cases Keep it fresh - Periodically review and update your saved content to keep it current We Want to Hear From You Saved Content is just the beginning. We're already working on future enhancements and want your feedback: What content do you find yourself recreating most often? How are you using Saved Content in your workflow? What would make this feature even more valuable for you? Drop a comment below and let us know! Ready to save time? Log in to your account, open the email editor, and start building your content library today. This feature is available for some customers as of today and will be available for everyone by mid-May. - 04/06/2026
We could all use a few more hours in the day and AI offers an opportunity to simply get more done. According to Constant Contact's recent Small Business Now report, over half of small businesses are already using AI, with many more planning to join them. But with this great power comes a great concern: How do you use AI without losing the authentic voice that connects you to your customers and supporters? In our recent webinar, "How to Use AI Without Sounding Like a Machine," Constant Contact's Senior Director of Product, Oz Nazilli, joined Stephanie French in a discussion to share expert insights on integrating AI into your marketing safely and effectively. Here are the key takeaways to help you harness AI's potential while staying true to your brand. Shift Your Mindset: AI is Your Assistant, Not a Replacement For You The most powerful way to approach AI is to see it as your assistant, not your replacement. Think of AI as a junior copywriter who can quickly generate a first draft and conquer the dreaded "blank page problem." Your role then shifts to that of a senior editor. You are the expert on your brand, your audience, and your message. Your job is to take the AI's draft and refine it, infuse it with your unique personality, and ensure its accuracy. This simple mindset shift transforms AI from a potential threat into an invaluable partner. Spot the Robot: How to Avoid AI-Generated Phrases One of the biggest red flags of AI content is the overuse of certain words and phrases. While powerful, AI models are trained on vast amounts of internet data and tend to gravitate toward common, often generic, language. Be on the lookout for words that scream "AI-generated": Overused Buzzwords: Unlock, Master, Boost, Elevate, Game Changer, Empower Common Phrases: "In the fast-paced world of...", "Dive into...", "Navigate the complex landscape of..." Stylistic Quirks: An abundance of em dashes (—), repetitive sentence structures, or overly formal language. When you spot these, swap them out for words that feel more natural to you and your brand. The goal isn't to ban these words entirely, but to use them thoughtfully and ensure your content sounds like it was written by a human—specifically, you. Prompt Like a Pro: The Art of Giving Great Instructions The quality of your AI's output is directly tied to the quality of your input. A vague prompt will yield a generic result that doesn’t connect with your audience. To get content that matches your brand voice from the start, you need to write detailed prompts that include: The Goal: What are you trying to create? (e.g., "Write three subject line options...") The Audience: Who are you talking to? (e.g., "...for my audience of new yoga students who are anxious about their first class.") The Tone: What should it sound like? (e.g., "Use a friendly, encouraging, and calm tone.") The Rules: Are there any constraints? (e.g., "Keep subject lines under 40 characters and avoid using emojis.") A Pro-Tip: End your prompt with, "Ask me any questions you have to improve the result." This encourages the AI to seek clarification, leading to a much better final product. AI is a great way to save time and spark creativity. By viewing it as an assistant, focusing on your role as an editor, and mastering the art of the prompt, you can create high-quality marketing content efficiently without ever sacrificing the authentic human connection that makes your brand unique. Ready to get started? Try using AI to brainstorm your next five social media posts—you might be surprised at what your new assistant can do! Check out the full discussion on-demand here: How to Use AI Without Sounding Like a Machine. - 04/02/2026
Hey Community! We're excited to announce a new feature that many of you have been asking for: Mobile Stacking Control for multi-column email layouts. What's the update? When you create an email with multiple columns (like a two-column layout with an image on the left and text on the right), those columns automatically stack on top of each other when viewed on a mobile phone. Until now, you didn't have control over the stacking order. Now you do! Three ways to control mobile stacking When editing a multi-column layout in your email, you can now choose from three options: No Stack — Columns stay side-by-side on mobile instead of stacking. Great for small elements like social icons or rating stars that look better next to each other. Left on top (Default) — The left column stays on top. Right moves under left. Right on top — The right column stays on top. Left moves under right. Why this matters Let's say you have a layout with a product image on the left and a "Buy Now" button on the right. On desktop, it looks great. But on mobile, the image stacks first, pushing your button further down where people might miss it. With Right-to-Left stacking, you can make that "Buy Now" button appear FIRST on mobile — right where your readers will see it. How to use it Open your email in the editor Hover over the layout row you want to adjust Click the Edit button (pencil icon) that appears in the quick action menu Look for Mobile Stacking in the panel that opens on the left Choose your preferred stacking option Preview your email on mobile to see the change! A few things to know This works with any multi-column layout (2, 3, 4, or 5 columns) Your desktop layout stays exactly as you designed it — only the mobile view changes Existing emails aren't affected unless you edit them Works great across all major email apps including Gmail, Apple Mail, and Outlook We want to hear from you We’re rolling this out gradually—it’s live for some of you already (starting April 2) and will be available to everyone by the end of the month. Try out the new mobile stacking controls and let us know what you think in the comments below. We love hearing how you're using new features in your email campaigns. Happy emailing! Related Resources Best practices for designing emails for mobile Create an email Control how your email content stacks when viewed on mobile - 03/30/2026
Afternoon all! It's going to be a busy week for the Performance & Analytics team here at Constant Contact. We've got no less than four updates and experiments rolling out between now and April 6th. Here's what you can look forward to shortly: Now: Mobile web support for Email Reporting March 31st: Expanded Reporting capabilities in the AI Assistant April 2nd: Email insights on the Dashboard April 6th: Relaunch of Apple MPP (proxy opens) Mobile web versions of the SCED and Email Reporting Hub pages Email Reporting Hub Single Campaign Email Details Many of you have asked for a way to access basic email reporting through the browser on your phone without downloading our mobile app. While I absolutely recommend going the mobile app route (available on the App Store and Google Play), we are launching mobile web-friendly versions of the Single Campaign Email Details page (single email reporting) and the Email Reporting Hub (channel-level metrics) starting today, March 30th. Once you log in to constantcontact.com on your mobile browser, you'll see that we've added a Reporting option to the navigation on the left. Just tap it to access reporting stats. This is being slowly rolled out, so it may take a week or two for the changes to appear on your account. More reporting capabilities in the new AI Assistant A glimpse of the new AI Assistant The new AI Assistant is getting some Reporting improvements starting tomorrow, March 31st. For the AI aficionados out there, the folks on the Analytics team have built out a new Model Context Protocol (MCP) system for the Assistant that adds the following tools to its toolbox: Search for and list email campaigns (including Customer Journeys) Get sends, bounces, opens, clicks, and unsubscribes for your emails Break down click performance so you know what's popular in your messages Analyze audience engagement hour-by-hour For those using an eCommerce integration, get revenue stats and order attribution information The TL;DR is that the Assistant will be able to work with your email metrics and stats to help you understand what's going on (and, soon, what to do about your rates changing). Here are a few things you can try asking it: I want to see the performance of my recent email campaigns. I want a summary of my last email. Show me what times of day contacts are opening my emails, and group them by email domain. I want to see my top performing emails. What is the best time of day to send my emails? How did my last two emails compare to one another? Access to the new Assistant is slowly rolling out over the next few months; let us know if you'd like to try it out early and we can get you opted-in. Next up: offering suggestions on what to do about changing metrics and doing those things for you (with your permission). Stay tuned! Insights about recent emails on the Dashboard We know that most folks aren't digging into their detailed email reporting on a regular basis, so we're trying to be a little more proactive about how we get insights to you. Starting on April 2nd, 2026 you'll be able to see an insight about your most recent email on the Dashboard right when you log in. This one's a little wordy/technical, but this is the idea! We're putting a lot of work into tuning these, so your feedback is welcome! We're not going to get them perfect on the first try. You can use the thumbs up/thumbs down icons to let us know what you think. If you thumbs down something, we'll ask you for some (optional) additional feedback. We appreciate your candor; it'll help us make these insights better! Next up here: showing you what to do about each insight and doing those things for you (with your permission). Stay tuned! Apple MPP / proxy opens relaunch We heard you all loud and clear a few weeks back: "Don't touch my Open Rates and don't change how the product works!" On April 6th, we're re-launching support for Apple MPP (aka "proxy opens"). Your opens rates are not changing and the way the product works isn't changing either. When we re-launch, the only mentions of confirmed and proxy opens will be on the Single Campaign Email Details page. We will continue to present the classic Open Rate as the primary Open Rate in the product. The main Reporting pages, Email reporting details, Campaign List, etc will all use the Open Rate you're accustomed to. The way the product behaves is not changing. For example, we won't send a resend to non-openers email to any contact that we've logged an open for. Doesn't matter if it's confirmed or proxy. On the Single Campaign Email Details page, you'll see a "Confirmed open rate" shown underneath that represents the conservative calculation (only using confirmed opens). Down in the table of email metrics on the Single Campaign Email Details page, you'll see that we've split out opens into three categories: Confirmed opens Proxy opens All opens (what Opens represents today) We've added drill-down reports for all of our new open categories to provide transparency to customers We've stopped counting proxy opens as "non-opens" in the Sankey chart. As always, thank you for your continued support and feedback -- I (and my teammates on Analytics) appreciate it! --Kyle - 03/24/2026
We know that getting interrupted by a "forced reauthentication" login screen can break your workflow. To help you stay in the zone and get more done, Constant Contact is significantly extending our idle timeout limits! What’s Changing? We are making it much easier to pick up right where you left off. Here is the breakdown of the new time limits: Previous Limit New Extended Limit 4-Hour Idle Time 168 Hours (7 Days) 24-Hour Idle Time 30 Days What this means for you: You won’t be asked to log back in nearly as often, keeping your account accessible and your momentum going. A Quick Note on Reauthentication While these new limits will drastically reduce the number of times you're logged out, please keep in mind that you might still be prompted to reauthenticate occasionally due to external factors, such as: Clearing your browser cache or cookies. Specific browser security restrictions or private browsing modes. Logging in from a new device or IP address.
