Automated Email - Trigger

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KCRAR
Regular Participant
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I am creating an integration between Dynamics CRM and Constant Contact. I am testing adding existing contacts to Marketing lists in CRM and pushing those out to Constant Contact. I am also testing subscribes, unsubscribes, ect. I am pretty new to Constant Contact and I can't seem to find a way to disable the automated email that gets sent when a contact is added to a list. The Email Campaign only has 51 total emails sent so its not used often but its called Welcome Email.

 

Is there a way to deactivate that trigger to disable that automation while I build the integration between platforms? I don't want my contacts to get an email every time I add them to a list in Constant Contact. Unless maybe I can prevent that from going out in an API step?  

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Courtney_E
Moderator
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Hello KCRAR,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

You can disable the Welcome Email by going to the "Campaigns" tab in your account, clicking the "Campaigns" drop-down, selecting "Email automations", clicking "Manage" to the right of your Welcome Email, and then canceling your series. (Please note: You can't reactivate an existing series once it's canceled. To resume the Welcome Email, you'd need to copy the old one and activate the copy.)

 

Overview: Sending an automated email series
https://knowledgebase.constantcontact.com/articles/KnowledgeBase/27931-Overview-Automated-Email-Seri...

 

Otherwise, if your automated series is a genuine Welcome Email (and not just a list-join series named "Welcome Email") you can change the Create Source in your API calls to /contacts so that it uses "Account" as the source, rather than "Contact" when adding new contacts. (Example: "create_source": "Account")

 

Welcome Email and COI behaviors when using an API or a 3rd Party Integration/Plugin/Sign-Up form

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5903-how-apis-affect-autoresponders...

 

  • For further assistance with managing your Welcome Email or automated email series, please reach out to our Support Team at 866-289-2101.

  • For further assistance regarding building/developing your own form/integration using Constant Contact’s API, please feel free to email us directly at webservices@constantcontact.com

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Courtney_E
Moderator
0 Votes

Hello KCRAR,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

You can disable the Welcome Email by going to the "Campaigns" tab in your account, clicking the "Campaigns" drop-down, selecting "Email automations", clicking "Manage" to the right of your Welcome Email, and then canceling your series. (Please note: You can't reactivate an existing series once it's canceled. To resume the Welcome Email, you'd need to copy the old one and activate the copy.)

 

Overview: Sending an automated email series
https://knowledgebase.constantcontact.com/articles/KnowledgeBase/27931-Overview-Automated-Email-Seri...

 

Otherwise, if your automated series is a genuine Welcome Email (and not just a list-join series named "Welcome Email") you can change the Create Source in your API calls to /contacts so that it uses "Account" as the source, rather than "Contact" when adding new contacts. (Example: "create_source": "Account")

 

Welcome Email and COI behaviors when using an API or a 3rd Party Integration/Plugin/Sign-Up form

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5903-how-apis-affect-autoresponders...

 

  • For further assistance with managing your Welcome Email or automated email series, please reach out to our Support Team at 866-289-2101.

  • For further assistance regarding building/developing your own form/integration using Constant Contact’s API, please feel free to email us directly at webservices@constantcontact.com

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
KCRAR
Regular Participant
0 Votes

When I try to cancel the series, it says "whoops, something went wrong. Does that mean I can't modify that series or deactivate it? My end goal with this part of the project is to just update contacts from Dynamics CRM that have been added or removed from marketing lists. They don't need an email at this point. I think the only end point I can use is a Put (update) a Contact. The create or update end point still sends the welcome email. 

 whoops.JPG

Courtney_E
Moderator
0 Votes

Hello KCRAR,

 

Thank you for reaching out to Constant Contact API Developer Support. 

 

Regarding the issues you were running into with your API calls triggering the automation, our team will follow up directly via the email ( in response to the email you had sent to webservices@constantcontact.com )  with some additional endpoint options.

 

In regards to being unable to disable the Welcome Email series, I’m going to escalate that issue to one of our Tier 2 support specialists so that they can follow up directly. They should be in touch within 4 business days. Otherwise, for immediate assistance with your Welcome Email series, or if you’d like a callback/email from them at a certain day/time you can call our support line at 866-289-2101 and reference case # 30215587.

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
Tier II API Support Engineer

Did I answer your question?
If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.