Incorrect error message when trying to get contacts through API

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AvromFinkelsteinF
Frequent Participant
0 Votes

When trying to get contacts, I get the following error message:

 

We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support.

 

The URL used was:

https://api.cc.email/v3/contacts?limit=500&status=active&include=taggings%252Cstreet_addresses%252Cl...

 

Now, the reason why it was an error was because there was an incorrect encoding for the "include" parameter values, specifically the comma should be %2C. I don't have any issue with it flagging that as an error. (Though interestingly, it used to work even though it was encoded incorrectly.)

But the error message is wrong.

 

When the same issue occurred with getting email campaigns, I got the error:

EmailCampaignActivity include has invalid values

Which is correct.

1 ACCEPTED SOLUTION
John__B
Moderator
0 Votes

Hello AvromFinkelsteinF,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

We appreciate you bringing this to our attention. I was able to replicate the error response you encountered when using the encoding from the request URL you provided. We have documented and reported this response to our engineers, although we’re unable to estimate a specific time frame in which this may be resolved.  

 

Please let us know if you have any questions or concerns!

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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1 REPLY 1
John__B
Moderator
0 Votes

Hello AvromFinkelsteinF,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

We appreciate you bringing this to our attention. I was able to replicate the error response you encountered when using the encoding from the request URL you provided. We have documented and reported this response to our engineers, although we’re unable to estimate a specific time frame in which this may be resolved.  

 

Please let us know if you have any questions or concerns!

 

Regards,


John B.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.