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Tonight from 11:00 PM - 12:00 AM ET we need to make a few updates to our site.
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Trying to cancel service

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Trying to cancel service

I am aboard and have been trying to cancel my service not able to chat, not able to find the correct option in the website. Meanwhile I was charged For 12/5/18. Back in US in 12/10 & will call.
3 Comments
New Member

Correction - I am Abroad (our od the country) - not able to access correct option on service in website.

Moderator

Hi @YasukoF9 I apologize for the experience you've had with trying to cancel your account. With that being said, unfortunately a cancellation does require a call in to our Billing department due to Account Security. It will only take a few minutes, and there will be no pressure to stay if you don't want to. Please give a call in to our billing department, and one of our billing agents can further assist.

CTCT Employee
Status changed to: Closed - No Action