Imagine a baseball team that throws out the rulebook—not just for the game, but for how they do business. Meet the
Savannah Bananas, a team that's less about scoring runs and more about sparking joy.
Led by owner Jesse Cole, this isn't your typical sports team. As Jesse puts it, "We have no interest in being a billion-dollar business, but we want to create a billion fans." The Bananas have grown into a fan-driven phenomenon built on a simple but radical idea: put fans first and never stop entertaining. When most teams chase sponsorship dollars, the Bananas ditch ads and create experiences people can't stop talking about.
Their approach is delightfully unconventional. They've removed third-party ticketing fees, sent handwritten thank-you notes, and featured players who might break into dance mid-game. Marketing that doesn't feel like marketing.
The result? They recently sold out their first NFL stadium, are building a passionate fanbase, and proving that when you truly put people first, the money follows. Join Jesse, Kara, Carson, and host
Dave Charest
for this masterclass in customer experience that any business can learn from.
Additional resources:
- Create and Manage Tags
- Understanding Contact Segmentation
- Getting Started with the Automation Path Builder
- Connect your Shopify account to Constant Contact
Meet Today's Guests: Jesse Cole, Kara Heater and Carson Bowen of Savannah Bananas
🍌 What Jesse does: Jesse owns the Savannah Bananas and founded Fans First Entertainment. A former baseball GM turned showrunner, he reinvented the sport by blending Broadway-style entertainment with baseball, building a loyal fanbase and a sellout sensation that puts fans at the center.
💡 Key quote: "We will never put added fees on people. We will never do things just for money. We will never take a sponsor just to take money. We will never do any of that. If we can do things to be a better experience for fans, we'll always try to find a way to say yes to that."
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What Kara does: Kara is the Vice President of Marketing at the Savannah Bananas. Starting as an intern in 2018, she now leads a cross-functional team that turns live moments into viral content. Her strategy: tell stories that fans love, without pushing product.
💡 Key quote: "We never want to be the people who are sending 52 emails a day, and they have to unsubscribe 82 times to try and finally get rid of them out of their inbox. That's not us. We want people to get the information that they've asked for."
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What
Carson does: Carson is the Director of Ticket Experience for the Savannah Bananas. After six years with the Wilmington Sharks, he joined the Bananas in 2020 to rethink ticketing from the ground up—building a system that removes friction and centers joy in every detail.
💡 Key quote:
"It's not just buying a QR code; it’s buying a family outing. It's celebrating someone's birthday. These things represent something. It's not just buying a ticket."
👋🏼 Where to find Savannah Bananas:
Website
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LinkedIn
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Instagram
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Facebook
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X, formerly known as Twitter
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Youtube
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TikTok
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