Unique formatting problem on Blackberry

Occasional Participant

Unique formatting problem on Blackberry

Blackberry displays text incorrectly

our eNewsletter looks fine on every device/client except Blackberrys. A large segment of our audience uses Blackberrys. our marketing director uses a Blackbery. of course.

 

for some reason, even HTML enabled Blackberrys display a good portion of our text as all bold and with paragraphs all run together- in other words, there are no line breaks.  i'm including the html below, and also a screenshot of how the Blackberry displays our eNewsletter.

 

any advice/help is MOST appreciated.

 

thanks for reading.

 

Screen shot 2012-01-23 at 11.19.12 AM.png

 

<html>
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<title>PJ Media Daily Digest</title>

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<table width="600" border="0" cellpadding="0" cellspacing="0";>
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<td width="600" height="90" colspan="2"><img src="https://origin.ih.constantcontact.com/fs029/1102377325822/img/229.jpg" alt="PJ MEDIA DAILY DIGEST" /></a></td>
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<td width="600px" colspan="2" style="color: #0c658e;font-family: Tahoma, Geneva, sans-serif; font-size: 36px;font-weight: 100; padding-left: 30px;padding-top: 15px; border-bottom-width: thin;border-bottom-style: solid;border-bottom-color: #0c658e">NEW ON PJ MEDIA</td>
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<td width="600" colspan="2" style="color: #0C334D;font-family: Tahoma, Geneva, sans-serif;;font-size: 18px;font-weight: bold;padding-left: 55px; padding-right:10px;padding-top: 10px;";>

<!--STORY ONE HEADLINE-->
<div style="margin-bottom:5px;"><a href="http://pjmedia.com/rogerlsimon/2011/11/13/its-the-foreign-policy-stupid/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; color: #002f43;text-decoration: none">Nullam Porttitor Elementum Ligula</a><br>
<span style="font-size:12px; font-weight:normal;"> by Velivo Lutpatt</span> </div>

<!--STORY ONE BLURB-->
<div style="font-family: Tahoma, Geneva, sans-serif; line-height: 1.2em; font-size: 14px;font-weight: normal;">Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.</div>
<br>
<!--STORY TWO HEADLINE-->
<div style="margin-bottom:5px;"><a href="http://pjmedia.com/rogerlsimon/2011/11/13/its-the-foreign-policy-stupid/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; color: #002f43;text-decoration: none">Nullam Porttitor Elementum Ligula</a><a href="http://pjmedia.com/ronradosh/2011/11/17/the-meaning-of-the-ows-day-of-protest/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px;color: #002f43;text-decoration: none"></a><br>
<span style="font-size:12px; font-weight:normal;">by Velivo Lutpatt</span></div>

<!--STORY TWO BLURB-->
<div style="font-family: Tahoma, Geneva, sans-serif;font-size: 14px;font-weight: normal;line-height: 1.2em;">Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.</div></td>
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<td style="padding-top:20px;"><a href="http://www.on2url.com/app/adtrack.asp?MerchantID=78900&AdID=578612">
<img src=" real_dose_combo_ad.jpg" target="_new" alt="Pellentesque sit Amet Purus" height="250" width="600" style="border: medium inset #5aa3d0"/></a></td>
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<td width="600px" colspan="2" style="color: #0c658e;font-family: Tahoma, Geneva, sans-serif;font-size: 36px;font-weight: 100;padding-left: 30px;padding-top: 15px;border-bottom-width: thin;border-bottom-style: solid;border-bottom-color: #0c658e">TOP STORIES ON PJ MEDIA</td>
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<td width="600px" colspan="2" style="color: #0C334D;font-family: Tahoma, Geneva, sans-serif;;font-size: 18px;font-weight: bold; padding-left: 55px; padding-top: 15px">

<!--STORY THREE HEADLINE-->
<div style="margin-bottom:5px;"><a href="http://pjmedia.com/rogerlsimon/2011/11/13/its-the-foreign-policy-stupid/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; color: #002f43;text-decoration: none">Nullam Porttitor Elementum Ligula</a><a href="http://pjmedia.com/blog/a-true-world-war-ii-spy-adventure-on-this-veterans-day/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; line-height: 1.2em; color: #002f43;text-decoration: none"></a><br>
<span style="font-size:12px; font-weight:normal;">by Velivo Lutpatt</span></div>

<!--STORY THREE BLURB-->
<div style="font-family: Tahoma, Geneva, sans-serif;font-size: 14px;font-weight: normal;line-height: 1.2em;">Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.</div>
<br>
<!--STORY FOUR HEADLINE-->
<div style="margin-bottom:5px;"><a href="http://pjmedia.com/rogerlsimon/2011/11/13/its-the-foreign-policy-stupid/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; color: #002f43;text-decoration: none">Nullam Porttitor Elementum Ligula</a><a href="http://pjmedia.com/victordavishanson/the-imaginarium-of-barack-obama/" style="font-family: Tahoma, Geneva, sans-serif;font-size: 18px; color: #002f43;text-decoration: none"></a><br>
<span style="font-size:12px; font-weight:normal;">by Velivo Lutpatt</span></div>

<!--STORY FOUR BLURB-->
<div style="font-family: Tahoma, Geneva, sans-serif;font-size: 14px; font-weight: normal; line-height: 1.2em;">Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.</div>
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<td colspan="3" width="600px" style="color: #0c658e;font-family: Tahoma, Geneva, sans-serif; font-size: 36px; font-weight: 100; padding-left: 30px; padding-top: 15px; border-bottom-width: thin;border-bottom-style: solid;border-bottom-color: #0c658e">MORE FROM PJ MEDIA</td>
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<td width="600px" colspan="3" style="padding-top: 25px;padding-left: 65px;font-family: Tahoma, Geneva, sans-serif;font-size: 14px;color: #00283B;list-style-type: circle; line-height: 1.3em"><ul style="line-height:1.5">

<!--BULLETTED HEADLINES-->
<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a></li>

<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a><a href="http://pjmedia.com/blog/why-evangelicals-may-win-the-nomination-for-newt-gingrich/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;"></a></li>

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<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a></li>

<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a></li>

<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a><a href="http://pjmedia.com/blog/friendly-fire-gop-attacking-wrong-target/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;"></a></li>

<li><a href="http://pjmedia.com/blog/grand-mufti-distorts-word-'infidel'-to-dupe-infidels/" style="color: #002f43;font-size: 14px;font-family: Tahoma, Geneva, sans-serif;">Pellentesque sit Amet Purus</a></li>

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<td width="600px"colspan="3" style="font-family: Tahoma, Geneva, sans-serif;;font-size: 12px;text-align: center;border-bottom-width: thin;border-bottom-style: solid;border-bottom-color: #0c658e">

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1 REPLY 1
Employee

Hey,

 

We typically do not support HTML in this particular channel but blackberries have some very specific settings on how they render HTML.  Another thing that I would suggest as a Litmus user myself, I would also try to find a few blackberries to test on as they are going to be very different than that of litmus due to settings, models and operating systems.  Due to this wide variety the only way to test these devices is to have one in  your hand.  Litmus does a great job if not the best job when it comes to displaying previews but when it comes to all these possibilities there is no substitution for having the device in your hand.

 

Once you get the blackberry in your hand try to see if it is a setting as I know that I have read about that being an issue int he past to increase readability.  The other thing I would try to is to set the font-weight and give it an !important declaration but I am not sure if blackberry will support it.

 

Please let me know if this helps.

Ryan Davis
Quality Engineer
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