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More than half of small businesses admit to putting off their marketing, not because they don't want to do it, but because they don't have enough time. This free one-hour webinar shows you how to use Constant Contact's AI-powered multichannel campaign builder to generate a complete marketing plan across email, social media, and text in minutes, not hours. Sessions run Monday–Friday, multiple times daily from 4:00 a.m. to 4:00 p.m. Eastern Time. Register for a free session → Can't make a live session? Register anyway — we'll send you a recording to watch at your convenience. What You'll Learn This session covers the strategy behind multichannel marketing and a full live demo of Constant Contact's campaign builder: Why multichannel marketing drives better results — and how email, social media, and text each play a different role in moving customers closer to your business The Party Principle — a simple framework for understanding how to use each channel strategically How to set up your Brand Kit — so every AI-generated email, post, and campaign starts already branded to your business How to use the Multichannel Campaign Builder — Constant Contact's AI tool that generates a full marketing plan from a short business description How to select your goal, timeframe, and channels — and let the AI suggest dates, copy, and content for each How to review and edit AI-generated emails — replacing stock images, linking buttons, adjusting copy, and customizing tone How to schedule and post to social media — Facebook, Instagram, TikTok, and LinkedIn from one place How to review and send AI-generated text messages — with links, emojis, and personalization How to add or remove campaigns from a marketing plan — including adding emails you've already created How to read multichannel campaign reporting — opens, clicks, impressions, reach, and engagement across all channels in one view How to add SMS text messaging to your Constant Contact account — and what setup is required before you can send The Party Principle: How Each Channel Works Together Think of your three main marketing channels like different parts of a party: Social media is the big party. It's public, it's where you meet new people, and it's how you introduce your business to audiences who don't know you yet. Not everyone will see what you post, but it's your broadest reach. Email is the after party. You've found people who want to stay connected — they've opted in and said yes to hearing from you. Email goes straight to their inbox and lets you share more detail, more images, and a more complete message than a social post. Text messaging is the VIP party. Your most personal channel, reserved for your most engaged contacts. Text is best for time-sensitive offers, exclusive deals, and short urgent messages. It has character limits, so keep it concise — but that exclusivity is what makes it powerful. A multichannel campaign uses all three together. For example: a social post announces an upcoming promotion → an email provides the full details to your subscriber list → a text message goes out as a final reminder the day before it ends. Frequently Asked Questions Is this webinar free? Yes, completely free for all Constant Contact users and anyone looking to improve their marketing. How long is the webinar? Approximately one hour, including a live Q&A window throughout the session. What times are sessions available? Monday–Friday at 4:00 a.m., 7:00 a.m., 10:00 a.m., 1:00 p.m., and 4:00 p.m. Eastern Time. Register at the link above to pick the time that works best for you. Will I get a recording if I can't attend live? Yes — register for any session and we'll send you the recording automatically, whether you attend live or not. What is the Multichannel Campaign Builder? The Multichannel Campaign Builder is an AI-powered tool inside Constant Contact that creates a complete marketing plan for you. You enter a description of your business, choose a goal (attract new customers, increase engagement, keep people informed, promote an event, etc.), select a timeframe, and choose your channels. The AI then generates emails, social posts, and text messages — with copy, suggested images, and recommended send dates — all branded to your business. You review, edit, and schedule from there. What marketing goals can I build a campaign around? The builder offers goals including attract new customers, keep people informed, increase engagement, promote an event, launch a product, and drive donations. You can also add specific context — for example, a limited-time promotion, a new menu launch, a fundraiser, or behind-the-scenes content — and the AI tailors everything to that. What channels does the campaign builder support? Email, social media (Facebook, Instagram, TikTok, LinkedIn), SMS text messages, and events. You can uncheck any channel you aren't using. If you don't have SMS set up yet, you can remove text messages from the plan and add them later. What social media platforms can I post to through Constant Contact? Facebook, Instagram, TikTok, and LinkedIn. You connect each platform once by logging in through Constant Contact's social tool, and then you can post and schedule to all of them from one place. Note: links aren't clickable in Instagram or TikTok captions, so for those platforms you'd direct followers to a link in your bio. You can also customize the caption separately for each platform if you want slightly different messaging. How far in advance can I plan campaigns? As far out as you want. The builder defaults to four weeks, but you can extend the timeframe to cover a full season, quarter, or longer. For example, if you have an event in the fall, you can start promoting it now and build a plan that runs all the way to the event date. How long does it take to generate a campaign? Usually one to two minutes. The builder runs in the background, so you can step away and come back to it — you don't have to sit and wait. How good is the AI-generated content? Think of it as getting seventy-five percent of the way there for you. It writes copy, selects stock images relevant to your industry, assigns suggested send dates, and structures the campaign around your goal. Your job is to review, replace stock images with your own photos, link up call-to-action buttons, make sure the voice sounds like you, and schedule. The more detail you put into your initial business description, the better the output. Can I edit the AI-generated emails, posts, and texts? Yes — everything is fully editable before you schedule it. For emails, you can replace images, edit copy, add links, change colors and layout, and use the "Write with AI" button inside any text block to rewrite sections in a different tone. For social posts, you can swap images, edit captions, add hashtags and emojis, and adjust per platform. For text messages, you can edit the copy, add a link, add emojis, and personalize with contact fields like first name. What should I do before building my first campaign? Set up your Brand Kit first (under Assets → Brand Kit). The campaign builder pulls your logo, colors, and theme into every email it generates — so if your branding isn't in there yet, the output won't match your business. You can scan your website to pull in your branding automatically, or upload assets manually. It takes just a few minutes and makes every future campaign look consistent. Can I add an email I already created to a marketing plan? Yes. Go to your Emails list, click the three dots next to any draft, and select "Add to" — then choose the marketing plan. The email will appear in the plan without a scheduled date. Open it, go to the Schedule page, add a send date, save as a draft, and it will appear on your campaign calendar. Can I remove something from a marketing plan I don't need? Yes. In the Campaigns → Multichannel view, click the three dots on any item and select "Remove from." The item stays in your account as a draft — it's just removed from that particular plan. You can also delete it entirely if you don't plan to use it. How do I add SMS text messaging to my Constant Contact account? Go to your account settings and find the SMS tab, or go to Billing → Add-ons. SMS is included in the Premium plan — if you're on Premium, you should already have access. For other plans, it's available as an add-on priced by the number of messages you send per month. Once added, you must register your business before you can send messages — the registration process verifies your business is legitimate, requires your EIN or tax information, and takes a few days to approve. Start this process immediately so you're not waiting when you want to send. The Getting Started with Text (SMS) Marketing webinar covers the full setup process. Can I run more than one marketing plan at a time? Yes. You can create multiple campaigns with different goals and timeframes running simultaneously. Just be mindful of overlap — if two campaigns are going to the same audience at the same time, you may be sending too frequently. Build plans around different goals (one for a promotion, one for ongoing engagement) or stagger the timing. How does multichannel campaign reporting work? In the Campaigns → Multichannel view, you get a summary of results at the top — email sends, opens, and clicks; social media impressions, reach, and engagement. Below that, each individual item in the plan shows its own results, and you can click into any one for detailed reporting. Review reporting as campaigns run — if something isn't performing, you can unschedule it, edit it, and reschedule before it sends. What if I don't have a big audience yet on social media or SMS? Start with email and social — those are the easiest channels to begin with. You can add text messaging once your SMS list grows. For social media, the campaign builder lets you post to whatever platforms you're active on, and you can uncheck any you aren't using. Growing your audience is a separate step — see the How to Grow Your Email & SMS List webinar for tools and strategies. Who hosts the webinar? The Constant Contact Webinar Team. Questions after the session? Reach out through the resources listed below. Next Steps After the Webinar Set up your Brand Kit — go to Assets → Brand Kit, scan your website or upload your logo and colors manually. Do this before building your first campaign. Go to Campaigns → Multichannel and click Create Choose your goal — start with whatever is most pressing: a promotion, an event, or just staying top of mind Fill in your business description — the more detail you give, the better the output. Up to 2,000 characters; use complete sentences Set your timeframe — four weeks is a good starting point Select your channels — uncheck anything you aren't using yet Review, edit, and schedule — replace stock images, check links, adjust copy, and set your send times Related Webinars Getting Started: Upload Your Contacts & Send Your First Email — start here if you haven't sent your first email yet How to Grow Your Email & SMS List — build the audience your campaigns will reach Build a Multi-Channel Marketing Plan (this session) How to Connect and Manage Your Social Media Getting Started with Text (SMS) Marketing Getting Started with Automated Messages How to Segment Your Email List Turn Your Contact List into Your Most Valuable Asset How to Create, Promote, and Manage Your Events Data-Backed Secrets for Winning Subject Lines View all upcoming webinars and register → Additional Resources Knowledge Base — written how-to articles, short tutorial videos, and QuickStart guides. Available 24/7. Also accessible via the ? icon in your Constant Contact account. Ask a Trainer — free drop-in virtual sessions with a Constant Contact expert, Monday–Friday 10:00 a.m.–4:00 p.m. ET. No registration required. Contact Support — chat with a live agent Monday–Friday 3:00 a.m.–8:00 p.m. ET, or call 866-289-2101 (Monday–Friday 8:00 a.m.–8:00 p.m. ET). Help Center — full library of documentation, FAQs, webinars, and learning resources in one place. Constant Contact Community — ask questions, share tips, and connect with other Constant Contact users and experts. Growing your email list is how you stay top of mind, engage your audience, and ultimately drive them to buy from you — or take whatever action matters most to your business. This free one-hour webinar covers the strategy behind list growth and walks you through every tool in Constant Contact you can use to start collecting subscribers today. Sessions run Monday–Friday, multiple times daily from 4:00 a.m. to 4:00 p.m. Eastern Time. Register for a free session → Can't make a live session? Register anyway — we'll send you a recording to watch at your convenience. What You'll Learn This session covers both the strategy and the hands-on tools for growing a permission-based email list: Why permission-based list building matters — and how to stay compliant with email marketing laws and regulations How to entice people to sign up — lead magnets, exclusive content, promotions, and setting expectations that reduce subscriber objections Where to ask for sign-ups — in person, online, and in print materials How to create a pop-up form — with timing controls, exit intent, and branding options for your website How to build a sign-up landing page — a standalone branded page you can share on social media, in emails, and as a QR code How to set up Text to Join — so contacts can subscribe via SMS text message How to add sign-up forms to your website — fly-out, banner, and inline form options How to run Facebook Lead Ads — to reach new audiences who aren't following you yet How to set up an automated welcome email — so every new subscriber hears from you immediately How to add an email opt-in to your event registration form — to build your list from event attendees automatically 3 Places to Ask for Sign-Ups 1. In Person Any time you're interacting with current or potential customers — at events, during purchases, accepting donations, or just in conversation. Options include paper sign-up sheets you enter manually, or the Constant Contact List Builder App (available on iPad and Android tablets) where contacts type in their email and it syncs to your account automatically. 2. Online The highest-volume channel for most businesses. Key opportunities include: A pop-up form on your website to capture visitors before they leave A sign-up landing page you can share as a link on social media, in your email signature, or anywhere your audience is A QR code linked to your landing page for events, print materials, and signage Your social media bio — Instagram and TikTok don't allow clickable links in captions, so the bio is your best placement The checkout or donation process on your website — a simple opt-in checkbox at the point of transaction Facebook Lead Ads — targeted sign-up forms that reach lookalike audiences beyond your existing followers 3. Print Business cards, flyers, brochures, direct mail, event signage, and any physical materials your audience touches. Add a QR code that links to your sign-up landing page, or promote your Text to Join number so people can subscribe on the spot from their phone. 6 Sign-Up Form Types in Constant Contact Pop-up form — appears on top of your website after a set delay or on exit intent. Best for capturing visitors while they're actively browsing. Requires pasting a short HTML code snippet into your website's back end. Sign-up landing page — a standalone branded webpage with its own URL. Share it anywhere: social media posts, your bio, email signature, QR codes, print materials. The most versatile form type. Includes a customizable thank-you page and optional QR code download. Fly-out form — slides onto the screen from the top, bottom, or side of your website. Less intrusive than a pop-up. Added via HTML code like the pop-up. Banner form — a static form pinned to the top or bottom of your website. Always visible without interrupting the browsing experience. Inline form — embedded directly on a webpage (for example, a Contact Us page). Looks like the pop-up but stays in place rather than popping up. Text to Join — available with Constant Contact's SMS marketing tool. Give contacts a phone number and the word "join" to text. They send their email address and are automatically added to your list — and their phone number is saved as an SMS contact too. Requires no design work; the messaging and compliance language are pre-written. Frequently Asked Questions Is this webinar free? Yes, completely free for all Constant Contact users and anyone looking to grow their email list. How long is the webinar? Approximately one hour, including a live Q&A window throughout the session. What times are sessions available? Monday–Friday at 4:00 a.m., 7:00 a.m., 10:00 a.m., 1:00 p.m., and 4:00 p.m. Eastern Time. Register at the link above to pick the time that works best for you. Will I get a recording if I can't attend live? Yes — register for any session and we'll send you the recording automatically, whether you attend live or not. What is a permission-based email list? A permission-based list means every contact on it has given you some form of consent to receive emails from you — through a signup form, a checkbox at checkout, a business card exchange, a verbal request, or a similar interaction. They know they'll be receiving emails from you. This is required by Constant Contact and protects you from spam complaints, unsubscribes, and legal liability under email privacy regulations. Why can't I use a purchased email list? Purchased contacts never gave you permission to email them. When they receive your email, they're likely to delete it, mark it as spam, or report it — all of which damage your sender reputation and can get your account suspended. Beyond the practical risks, using purchased lists violates Constant Contact's terms of service and email marketing laws in many regions. What is a lead magnet? A lead magnet is something valuable you offer in exchange for someone's email address — a discount, a free guide, exclusive content, early access to news, or anything else your audience would find worth signing up for. For example: "Sign up and receive a free nutrition guide" or "Join our list for 15% off your first purchase." Lead magnets significantly increase sign-up rates by giving people a concrete reason to subscribe. What should I include in my sign-up form description? At minimum, tell people what they're signing up for and how often you'll send. Addressing those two things up front reduces the biggest objections people have. For example: "Sign up for our monthly newsletter and receive a free adoption guide. You'll get updates about our animals, events, and volunteer opportunities — no more than once a month." Constant Contact sign-up forms also automatically include fine print about privacy and the option to unsubscribe. How do I add a pop-up form to my website? Create the form in Constant Contact under Channels → Sign Up Forms → Pop Up Form. Once published, click "View Universal Code" to copy the HTML snippet, then paste it into the appropriate place in your website's back end. Constant Contact provides quick install guides with instructions for common platforms like Wix, WordPress, Squarespace, and others. What is exit intent on a pop-up form? Exit intent detects when a visitor's mouse moves toward closing the tab or navigating away from the page, and triggers the pop-up at that moment. It's a way to capture a sign-up right before someone leaves your site. You can enable it in the pop-up form's settings alongside a timer delay. How do I share my sign-up landing page on social media? From your sign-up landing page, click Share. Constant Contact connects directly with Facebook, LinkedIn, Instagram, and TikTok. Note: links aren't clickable in captions on Instagram and TikTok, so for those platforms, paste the landing page URL into your bio and direct followers there from your posts. How do I create a QR code for my sign-up form? From your published sign-up landing page, click Share → Share QR Code. Download the QR code image and print it on any physical materials — event signage, business cards, flyers, or brochures. Anyone who scans it is taken directly to your sign-up form on their phone. Can I get notified every time someone signs up? Yes. In the sign-up landing page settings, there's an option to receive an email notification every time a new contact submits the form. Enter the email address where you want those notifications sent and check the box to activate it. What is Text to Join and how do I set it up? Text to Join lets contacts subscribe to your email list (and SMS list) by texting a word and their email address to a dedicated phone number. Go to Channels → Sign Up Forms → Text to Join. Choose the list you want new contacts added to — the confirmation message and compliance language are already written for you. Then promote your phone number and instructions wherever your audience is: events, in-store signage, social posts, and print materials. Text to Join requires Constant Contact's SMS marketing feature, which is included in the Premium plan or available as an add-on. How do I add an email opt-in to my event registration form? In Constant Contact's Events tool, go to your event's form setup and check the box that says "Allow registrants to opt in to marketing communications." Customize the label (e.g., "Sign up for future event emails") and anyone who checks the box during registration is automatically added to the list of your choice. What is a Facebook Lead Ad and how does it help grow my list? A Facebook Lead Ad is a paid ad that displays a sign-up form directly on Facebook to people who don't already follow you. In Constant Contact, go to Channels → Sign Up Forms → Facebook Lead Ad to create the form and connect it to your Facebook Ad account. You upload a list of current contacts, Facebook finds a lookalike audience similar to your existing subscribers, and targets them with your ad. This is a good option if you want to reach entirely new people beyond your current followers. What should I do immediately after someone signs up? Send them a welcome email right away — ideally automated so it happens the moment they subscribe. The welcome email should thank them for signing up, deliver whatever you promised (the discount code, free guide, etc.), introduce your business, and let them know what to expect from future emails. Constant Contact's Automations tool includes a "Welcome Basic" template for this that triggers automatically when a new contact is added to a list. See the Getting Started with Automated Messages webinar for a full walkthrough. How do I upload contacts I already have into Constant Contact? Go to Contacts → Add Contacts. Options include uploading a CSV or spreadsheet file, typing or pasting contacts in manually, adding a single contact, or syncing through an integration. Constant Contact integrates with Salesforce, Google Contacts, and many other CRMs and platforms — check the Integrations section in your account to see if your system is supported. Who hosts the webinar? The Constant Contact Webinar Team. Questions after the session? The team is available through the resources listed below. Next Steps After the Webinar Here's where to start immediately after watching: Create a pop-up form — if you have a website, get this set up first. It captures sign-ups passively while you sleep. Build a sign-up landing page — takes minutes to set up and gives you a shareable link for social media, email, and print right away. Download a QR code from your landing page and add it to any printed materials or signage you use. Set up Text to Join — if you're on the Premium plan or have SMS, activate this and start promoting your number in person and in print. Create an automated welcome email — so every new subscriber hears from you immediately, without you having to do anything manually. Related Webinars These sessions pair well with list growth — watch them in this order for the best foundation: Getting Started: Upload Your Contacts & Send Your First Email How to Grow Your Email & SMS List (this session) Getting Started with Automated Messages — set up your automated welcome email How to Segment Your Email List — once your list is growing, learn to target the right people Turn Your Contact List into Your Most Valuable Asset Getting Started with Text (SMS) Marketing How to Connect and Manage Your Social Media Build a Multi-Channel Marketing Plan How to Create, Promote, and Manage Your Events Data-Backed Secrets for Winning Subject Lines View all upcoming webinars and register → Additional Resources Knowledge Base — written how-to articles, short tutorial videos, and QuickStart guides. Available 24/7. Also accessible via the ? icon in your Constant Contact account. Ask a Trainer — free drop-in virtual sessions with a Constant Contact expert, Monday–Friday 10:00 a.m.–4:00 p.m. ET. No registration required. Contact Support — chat with a live agent Monday–Friday 3:00 a.m.–8:00 p.m. ET, or call 866-289-2101 (Monday–Friday 8:00 a.m.–8:00 p.m. ET). Help Center — full library of documentation, FAQs, webinars, and learning resources in one place. Constant Contact Community — ask questions, share tips, and connect with other Constant Contact users and experts. New to Constant Contact? Our free Getting Started webinar walks you through everything you need to launch your first email campaign — live, with a real demo from an expert who has been with Constant Contact for over 12 years. Sessions run Monday–Friday, multiple times daily from 4:00 a.m. to 4:00 p.m. Eastern Time. Register for a free session → Can't make a live session? Register anyway — we'll send you a recording to watch at your convenience. What You'll Learn This 30-minute live demo covers everything a new Constant Contact user needs to send their first email: How to upload your contact list — from a CSV or spreadsheet, by pasting names and emails, or one contact at a time How to create custom contact fields — capture unique data like birthdays, favorite products, or any field specific to your business How to set up your Brand Kit — save your logo, colors, and images so every email is auto-branded from the start How to build and save a master email template — create a reusable starting point so future emails take minutes, not hours How to use Write with AI — generate email copy from a short prompt, then edit to match your voice How to send a Canva design through Constant Contact — without exporting or switching screens How to attach a PDF or document to an email — using Constant Contact's document link feature How to schedule and send your first email campaign — including subject line, preheader, list selection, and test sending How to navigate your Constant Contact account — dashboard, channels, reporting, and support resources 3 Ways to Add Contacts 1. Upload from a file (CSV or spreadsheet) Best for large lists from a CRM, point-of-sale system, or database. Export your contacts as a CSV, make sure each piece of information is in a separate column with a label, and upload directly into the account. Email address is the only required field — additional fields like first name, last name, birthday, and custom fields are optional but recommended for personalization and segmentation. 2. Add multiple contacts manually Best for small lists of up to 5 contacts. Either type in contact details field by field, or paste a list of names and email addresses directly. If it's going to take a long time to type, use a spreadsheet instead — it's easy to accidentally lose manually entered data if you refresh the page. 3. Add a single contact Best for one person — someone who handed you a business card or gave you their information in conversation. Enter their email address, name, and any other details, confirm permission, and save. You can also use "Save and Add Another" to quickly add a few more. Frequently Asked Questions Is this webinar free? Yes, completely free for all Constant Contact users and anyone getting started with email marketing. How long is the webinar? Approximately 30 minutes, including a live Q&A window where you can get questions answered in real time. What times are sessions available? Sessions run Monday–Friday at 4:00 a.m., 7:00 a.m., 10:00 a.m., 1:00 p.m., and 4:00 p.m. Eastern Time. Register at the link above to pick the time that works best for you. Will I get a recording if I can't attend live? Yes — register for any session and we'll send you the recording automatically, whether you attend live or not. Do I need to follow along in my account during the webinar? No. You're welcome to log in and follow along (two screens helps), but you can also just watch and apply it in your own account afterward using the recording. Can I upload contacts from my phone? Yes. Constant Contact has a free mobile app available on Google Play and the Apple App Store. You can upload contacts directly from your phone. What's the minimum information needed to upload a contact? Email address is the only required field. Everything else — first name, last name, phone number, birthday, custom fields — is optional but useful for personalization later. Can I create custom contact fields? Yes. If you collect information specific to your business that isn't a standard field (like a customer's favorite product, membership tier, or pet's name), you can create a custom field during the contact upload process or in your account settings. Custom fields can also be used on signup forms. Does Constant Contact integrate with other platforms for importing contacts? Yes. Constant Contact offers integrations with many CRMs, point-of-sale systems, and other tools. Check the Integrations section in your account to see if your platform is supported. If not, you can always export a CSV from your system and upload it manually. Can I use a purchased email list? No. Constant Contact requires that you have permission to email your contacts — meaning they've given you their email address for communication purposes through a business interaction, signup form, business card, or similar. Purchased lists violate this policy and can harm your sender reputation. If you have questions about what counts as permission, the knowledge base article is linked directly in the contact upload screen. What if I don't have any contacts yet? That's okay. Add anyone you have to get started, then use Constant Contact's built-in tools to grow your list organically — including signup forms for your website, landing pages, social media signup links, and a text-to-join option. There's a dedicated Grow Your List webinar that covers these tools in detail. What is a Brand Kit and why should I set it up first? The Brand Kit (found under Assets) lets you save your logo, brand colors, and images to your account. Once saved, Constant Contact applies your branding automatically to templates — so every email you create starts already looking like your business. You can scan your website to pull in your logo and colors automatically, or upload them manually. Can I use Canva designs in Constant Contact? Yes. Constant Contact has a native app inside Canva. Design your email in Canva, then click Share → See All → Constant Contact, select Email as the format, and it publishes directly to your Constant Contact account — no exporting, no switching screens. From there, add your subject line, choose your list, and send. You only need to log in and connect the accounts once. Can Constant Contact write my email copy for me? Yes. Every text block in the email editor has a "Write with AI" button. Enter a short description of what you want to say, choose a tone (enthusiastic, professional, casual, etc.), and it generates a draft you can edit. The email editor also suggests subject lines and preheaders based on your email content. What is an email preheader? The preheader is the short line of preview text that appears after the subject line in most email inboxes. It acts as a second subject line and has a significant impact on open rates. Always fill it in before sending — it's easy to overlook but worth the extra 30 seconds. How do I authenticate my email address for sending? If you're sending from a custom domain email (e.g., [email protected]), you'll need to authenticate it in your account settings. This tells receiving email programs like Gmail and Yahoo that you're a legitimate sender. If you're using a free email address (Gmail, Yahoo, etc.), Constant Contact automatically updates the from address to an authenticated domain on your behalf. Ask in the live Q&A if you need step-by-step instructions. How do I attach a PDF or document to an email? Use the link tool on any button or text element, select Document, and upload your file. Constant Contact stores it in your media library and generates a link. Recipients click the button to view or download the document. You can attach PDFs, Word documents, and other file types this way. How do I save an email as a reusable template? After creating an email, click the three dots next to the draft in your emails list and select "Save as Template." It will appear under My Saved Templates every time you create a new email — so you can start from your own branded layout instead of rebuilding from scratch each time. You can save multiple templates (one for promotions, one for newsletters, etc.). How do I preview my email on mobile before sending? In the email editor, go to Preview and Test. You can toggle between desktop and mobile views, and send a test email to your own inbox. An optional Inbox Preview add-on ($10/month) shows how your email renders across Gmail, Yahoo, Apple Mail, and other clients on both desktop and mobile. What's the best length for the main text in an email? Aim for around 20 lines of text per text block. Shorter is generally better — people don't read long emails. If they need more information, give them a call-to-action button to read more on your website or landing page. Every email should have one clear goal and one clear call to action. Who hosts the webinar? The Constant Contact Webinar Team. Next Steps After the Webinar Here's exactly where to start once you've watched the session: Set up your Brand Kit — go to Assets → Brand Kit, scan your website or upload your logo and colors manually Upload your contact list — use whichever method fits your situation (CSV upload, manual entry, or single contact) Build your master email template — create a reusable layout with your logo, a placeholder image, headline, text block, call-to-action button, and contact info at the bottom Save it as a template — so every future email starts from your branded layout Create your first campaign — fill in your content, add your subject line and preheader, send a test to yourself, then schedule or send Other Free Webinars from Constant Contact Constant Contact offers a full library of free webinars for every stage of your email marketing journey. Register for any session — or watch the recording if you can't attend live. Getting Started: Upload Your Contacts & Send Your First Email How to Grow Your Email & SMS List Turn Your Contact List into Your Most Valuable Asset Build a Multi-Channel Marketing Plan How to Connect and Manage Your Social Media Getting Started with Text (SMS) Marketing How to Segment Your Email List Getting Started with Automated Messages How to Create, Promote, and Manage Your Events Data-Backed Secrets for Winning Subject Lines View all upcoming webinars and register → Additional Resources Knowledge Base — written how-to articles, short tutorial videos, and QuickStart guides. Available 24/7. Also accessible via the ? icon in your Constant Contact account. Ask a Trainer — free drop-in virtual sessions with a Constant Contact expert, Monday–Friday 10:00 a.m.–4:00 p.m. ET. No registration required. Contact Support — chat with a live agent Monday–Friday 3:00 a.m.–8:00 p.m. ET, or call 866-289-2101 (Monday–Friday 8:00 a.m.–8:00 p.m. ET). Help Center — full library of documentation, FAQs, webinars, and learning resources in one place. Constant Contact Community — ask questions, share tips, and connect with other Constant Contact users and experts. Does my email signature affect whether subscribers trust me? Yes, but not because of how designed it is — because of how consistent it feels with the rest of the email. A conversational founder update that ends with a logo, three social icons, and a booking link creates a mismatch that readers sense even if they can't name it. The signature should match the tone of the email it's closing. When does a branded signature make sense? In newsletters and broadcast campaigns where subscribers expect a publication-style experience. A logo and social links fit naturally there. In conversational emails — re-engagement messages, personal notes, follow-ups — a simple name, role, and one link almost always outperforms a designed block. Can image-heavy signatures hurt deliverability? Yes. A high image-to-text ratio is a flag many spam filters watch for, and signature images contribute to that ratio. On top of that, email clients handle signature images inconsistently — some block them by default, some render them at the wrong size, and some strip them in plain-text fallbacks. If you use images in your signature, optimize them for email, include alt text, and test across clients before sending. How many links should a signature have? One. Choose the single link that makes the most sense for what the reader should do after finishing that specific email. One link forces clarity; multiple links diffuse attention and rarely get clicked. Where should my branding live if not in the signature? In your email header and footer. That's where logo placement, contact details, and visual consistency belong — not crammed into the sign-off. Constant Contact's footer customization gives you control over what appears at the bottom of every campaign without overloading the signature itself. See: Customize your email footer What's the simplest rule for getting signatures right? Match the tone, keep one link, skip images unless you've tested them. A well-written email with a plain "Sarah, Founder of [Business]" sign-off reads as more professional than weak content hiding behind a polished signature block. Hello Community! We wanted to make sure we got some common questions answered regarding how the event tool works, and highlight our existing resources on it. If you don’t see your question below, feel free to reach out in the Community or our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request. Table of Contents Quick Reference to Event-Related Articles Create and activate an event Set up your Event basics Creating tickets for an event Customize your event registration form Payment methods for an event Navigating the event dashboard Create an event landing page Edit the event confirmation messages Create an event invitation email View and export event activity reports View and manage event registrations How does the ticket-based registration system work? Do I need to have tickets? Tickets are a great way to track and manage registrations, including the main registrant and additional guests. You’re able to ask event registration questions that cover the whole group, or are specific to each ticket-holder. While setting up tickets, you can also create codes for the sake of discounts or hiding the ticket from general registrants. These hidden codes can also help keep your event private. For a full overview of setting up tickets for your event, make sure to check out our main article on the topic. With that said, we know that for some events, it just doesn't make sense to have tickets. You can always activate your event without setting up tickets. See also: Create an event with multiple session offerings Where do I see the registrants and reporting for my event? The event dashboard gives you access to view, manage, and export your event registrants — including their statuses, guests, addons, and other details asked for in the registration. The event system also provides additional info on overall order (registration) totals, ticket types, addons, and promo codes used. Make sure to check out our article on viewing and exporting event activity reports for a full overview of how reporting works in the new event tool. See also: View and manage event registrations Resend the order confirmation email for an event How are payments handled? Currently, PayPal and Stripe are the available online payment processors, and our devs are exploring contracts with other potential providers. We'll update our articles and this FAQ accordingly if there are changes to the available online payment processors. Just as with the legacy system, there are processing fees associated with sold tickets and add-ons. PayPal charges a fee of 3.49% + $0.49 (may vary based on your agreement with PayPal), and Stripe charges a fee of 2.9% + $0.30. We also collect a fee of 2.9% of the transaction. You can choose to either have these fees taken out of your total revenue or have the registrants cover the transaction fees. For step-by-step and visual guidance on setting up payment options for your event, we recommend following along with this article. If you need to refund a registrant for a cancellation or error, you can update their status within the event dashboard and refund them via the online payment processor they used. I’ve published the event, now what? Now you can start pushing the event out to your contacts and social followers! If you want an informational landing page to be seen prior to the registration form, we definitely recommend using either the auto-generated one we provide after publishing your event or creating your own. Confirmation emails are coded to pull a lot of their information from the event’s basics, but do allow you to customize the supplemental wording. Check the wording to make sure it works for your needs, or rewrite the text with what you prefer for thanking your registrants. Once you’ve done that, you can start promoting your event! Send email invites to your contacts, create social posts inviting your followers to sign up, and share your event calendar. We hope this FAQ can answer your questions regarding the new event tool, and get you started with building your events. If you have additional questions, our support teams are happy to help here in the Community and through our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request. Revised April 7, 2026 Hiya Community! In today’s digital world, videos are a cornerstone of marketing and social efforts. YouTube, Vine (RIP), TikTok, Instagram Reels, and other platforms that allow native video uploads and playback have dramatically transformed the online marketing landscape over the past two decades. This FAQ explains how to incorporate videos into your campaigns and provides common troubleshooting steps if issues arise. Video files are typically quite large, as you might expect. Even a short clip with sound can exceed the size of the largest, highest-quality images and documents. Most email programs don’t allow sending or receiving emails with more than 25 MB of attached files, including embedded images. Therefore, embedding large files, such as videos, into email campaigns is practically impossible. On social platforms, if you want the video to play directly on the site, you usually need to upload it to their system. This limits what third-party social platform managers can set up on their end. The easiest way to include videos in your campaigns—emails, social posts, and landing pages—is to simply link to them. Whether you’re hosting your video on a dedicated video site, a social platform, or even a cloud drive, linking to it is the cleanest way to get the job done. For emails and landing pages, the best way to include your videos is by using the video block. The video block works with a wide range of video hosting sites. It pulls the video’s thumbnail from the hosting site, adds a play button overlay, and links to the provided video URL. You also have the option to link to your videos the same way you would with other links: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email How do I resolve errors with the video block? Sometimes, a URL may not be compatible with the video block. Here are some quick troubleshooting steps for such instances: If the video is private, unlisted, hidden, or otherwise inaccessible to someone accessing the link without requiring a login. You can check this by opening your browser in incognito or private mode and pasting the URL into the address bar. If you can’t access the video without logging in first, the URL won’t be compatible with the video block until you change the video or channel settings (if possible). If the URL is shortened by the original site. Some websites have unique and incompatible ways of shortening their URLs, which can confuse certain functions. You can usually resolve this by pasting the shortened URL into your address bar and then copying the full URL that appears. If the URL is a redirect for the original link. If you’re copying the URL from a source that has rewritten it for functionality (like click tracking), it might become incompatible with the video block. The easy solution is to navigate to the video on its host site and use the share URL provided or the URL that appears in the address bar after the redirect. If there are excessive coded/tracking elements on the URL. While this shouldn’t typically cause issues with the video block, some codes can conflict with the coding that reads the video’s source to pull thumbnail and other info. If you see a lot of question marks (?) and ampersands (&) in your video’s URL, it’s best to remove everything, including the symbols themselves, that appear after the first one. What if the thumbnail doesn’t load correctly? Sometimes, the host site can’t provide the thumbnail exactly as it was set, or there might be a problem with how the video block communicates with the host site. In these situations, you can try deleting and re-uploading the full video to effectively reset the data on the host site. Then, use the new URL provided by the host site. If that’s not an option due to time constraints or because you can’t delete the video, try using one of the other available linking options, such as text, image, or button. As always, if you have any general questions or need troubleshooting assistance, reach out to one of our available support channels, including our Community’s Ask the Community board. You can also email our team at social_support(at)constantcontact(dot)com, if you prefer. Revised April 7, 2026 This FAQ is your go-to guide for sprucing up your email footer—because even the bottom of your email deserves to shine. Whether you're here to meet legal requirements or to add a bit of flair to your branding, we’ve got you covered! For a full overview of customizing your email’s footer, make sure to check out this article, also available in accounts via the Help tab in the top navigation bar. The article provides step-by-step and visual guidance, as well as a video tutorial. Table of Contents The Basics Let’s tackle the “legalease” stuff first. Your email footer isn’t just decorative—it’s where all the legally required elements hang out, keeping your emails compliant and your peace of mind intact. These elements are: Your organization’s name and physical address An Unsubscribe link A link to our Privacy Policy We automatically include the required elements for the unique unsubscribe link and our own privacy policy, so you’ll only want to confirm the physical address (or PO Box, if applicable) corresponds to the organization you’re sending the email on behalf of. Give your email footer a pedicure. Consider adding optional elements like: An Update Profile form Your own privacy policy The Update Profile form allows your contacts to manage their membership to the lists you select to be visible to them. This provides your contacts with more control over which communications they receive, and provides a valuable alternative to them wholly unsubscribing from you. Any lists you make visible for the Update Profile form will appear as an alternative on the Unsubscribe confirmation page if your contacts click the unsubscribe link. While providing your own privacy policy isn’t necessary as a default of using our system, depending on how you use your contacts’ data, and your local laws and regulations, you may need to include your own custom policy. At the very least, it provides enhanced credibility to your overall communications. Now that we’ve bored you and covered our bases with the legal stuff, we can move on to the more fun elements: making the footer your own! Customization of the footer includes formatting the text in the footer itself, choosing your preferred font, color, size, and other elements. This way, you can make the formatting of even these required elements more in line with your organization’s branding and the overall look of the email. Since the text elements of the footer are Compliance-related layouts, these cannot be copied or deleted, even if you drag them into the main body of your email. Did you know you can include coded compliance elements, such as the Unsubscribe and Update Profile links, in the body of your email? That's right, using variable tags, you can include these coded elements in the body of your email like they were any other link. This applies to text, image, and button links, which also allows the additional customization of calling these links whatever you want for the text. Click here for our main article on using variable tags. You'll insert a link, and simply type/paste the corresponding tag (including brackets) as the "URL." For example, your Update Profile form could be linked to a bit of text like "Update List Preferences," with this tag as the URL: [[updateLink]] . Keep in mind that since this is a Compliance element, it will be coded specifically to the contact being directly sent the email. Like with unsubscribe and update profile footer links, if the email is forwarded by your contact to other email addresses, it will still be coded to your original contact's email address and contact ID. See also: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email Expanded Formatting Email footers now have formatting options via the section editor. Footers can have blocks added to them, which means you can include an image block for your logo! It also means the footer can be dragged into the main body of the email, which will allow it to adopt the preset formatting of your email’s Design tab defaults. Footers have also gained additional formatting options! Just as you could with the email's body, you can now push out or in the margins of your email, add borders for highlighting, and customize both the inner and outer background. No more plain text on white backgrounds! Since the footer functions similarly to standard blocks (text, image, etc.), it means you can create columns, as well as insert blocks between the two portions of the footer. The Constant Contact Logo Love the Constant Contact logo, but wish it matched your vibe? You can pick a style that fits seamlessly—or, if you’re a paid customer, reach out to us to skip the logo altogether. Flexibility is the name of the game! If you have a paid account and wish to remove our logo from the footer, you can request through our support teams to have it removed. You can make this request through any of our available support channels - phone, chat, social media (direct/private messages only), by emailing us at social_support(at)constantcontact(dot)com, or posting the request in our Community’s Ask the Community board. If you have any additional questions regarding the formatting functions described in this FAQ, be sure to check out our main Knowledge Base article on customizing footers, or feel free to create a post on our Questions & Discussions board. If you have feedback about the footer and the available customization options, you’re welcome to make a post or search in our Product Ideas board. Revised April 7, 2026 Hello Community! Starting February 2024, Google and Yahoo enacted changes to their self-authentication requirements, and we want to ensure that our customers have access to the most up-to-date information and resources to prepare. We made sure to push resources and notifications as soon as we could following the announcement last year, and we know going forward these kinds of questions will crop up regularly. Due to the technical nature of authentication, it is recommended you work with either a) your organization’s IT department, b) your website host’s support, or c) your domain host directly, to make sure everything is set up correctly for your domain and Constant Contact account. Remember, if you’re unable to find your answers from the resources linked here or the FAQs answered, you are always welcome to email our team at social_support(at)constantcontact(dot)com. Please make sure to include your account username (not the password, just the username so we can match the case with the account), and your questions regarding self-authentication. If the question must be passed along to our Delivery team to address, we’ll notify you that we’re forwarding the case to their team and give you a time frame of when to expect a response. Table of Contents Quick reference to self-authentication resources Email Delivery in 2024: Success Hub Understanding email authentication Self-authenticate your emails using your own domain What is a DMARC policy and why do I need one? Update your DNS records through your hosting provider to finish setting up self-authentication Defining Key Terms DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication protocol that helps prevent email spoofing and phishing attacks. It allows domain owners to specify how email receivers should handle messages that claim to be from their domain. For an overview of DMARC, please visit their official site. See also: What is a DMARC policy and why do I need one? DNS (Domain Name System) is a decentralized system that translates domain names (e.g., www.example.com) into IP addresses - think of it like a phone book or cell phone’s Contacts app. It enables users to access websites and other internet services using human-readable domain names instead of numerical IP addresses. See also: Update your DNS records through your hosting provider to finish setting up self-authentication DKIM (DomainKeys Identified Mail) is an email authentication method that allows the sender to digitally sign their emails. This signature verifies that the email was not tampered with during transit and confirms the sender's identity. In regards to our services, this is your stamp of approval on emails you have us deliver for you, increasing trust between Constant Contact and receiving email programs, networks, and internet service providers. CNAME (Canonical Name) is a type of DNS record that maps an alias (or canonical name) to the actual domain name. It is often used to redirect one domain or subdomain to another. For example, when you’re setting up CNAME authentication in your account, this establishes the paper trail for the receiving system to track your approval of us delivering your emails on your behalf. See also: Troubleshooting DKIM self-authentication using CNAME TXT (Text) is a type of DNS record that allows domain owners to add arbitrary text information to their DNS zone. It is commonly used for various purposes, such as domain verification, SPF records, and DKIM keys. This is the best methodology if you’re using your domain across multiple Constant Contact accounts. SPF (Sender Policy Framework) is an email authentication protocol that helps prevent email spoofing. It allows domain owners to specify which mail servers are authorized to send emails on behalf of their domain. When you add us to your SPF records, it tells receiving networks that we are sending on your behalf and to be trusted for these email deliveries. SenderID is an email authentication protocol that was developed by Microsoft. It is similar to SPF and helps verify the sender's identity by checking the "Purported Responsible Address" (PRA) against the authorized mail servers. Self-Authentication refers to the process of verifying the authenticity of an entity (such as an email sender) using its own credentials or digital signatures. It ensures that the entity is who they claim to be, and that the information they provide has not been tampered with. See also: Self-authenticate your emails using your own domain What are the changes to Google and Yahoo's self-authentication requirements? Both Yahoo and Google are strengthening their email security measures, particularly in the area of authentication. Mail sent through Email Service Providers (such as us) without proper authentication after February 1st may result in higher rates of bounced messages or placement in the junk/spam folder. There are a variety of reasons why these changes are being made, but a few big ones are: Spam Reduction: Unauthenticated or improperly authenticated emails can contribute to the influx of spam in users' inboxes. Strengthening email authentication helps in filtering out illegitimate emails, reducing the chances of users receiving unwanted or harmful content. Enhanced User Trust: With the prevalence of online threats, maintaining user trust is crucial. By implementing stricter email authentication measures, Google and Yahoo seek to provide a more trustworthy and secure email experience for their users. Global Cybersecurity Standards: As part of the broader effort to align with global cybersecurity standards, these changes are intended to contribute to a safer and more standardized email ecosystem. How widespread is the impact of this change? As Google and Yahoo are two of the most popular email programs/apps, these changes will significantly impact email delivery across the net, including other Email Service Providers. In fact, over 60% of emails sent through us go to Gmail and Yahoo addresses. Some email programs, such as Outlook (and other Microsoft-based programs), have been doing this for a while, and many larger institutions like major corporations, public school districts, and government agencies also have particularly stringent requirements and filters. These changes apply regardless of the business, organization, or industry - if you have your own domain, self-authentication is the best practice to improve your delivery reputation. What if I don’t self-authenticate my account, despite using my own domain for sending? Constant Contact will rewrite your 'From' address to our own domain (@shared1.ccsend.com for paid accounts, @shared2.ccsend.com for trial accounts), which includes a DMARC record to meet authentication requirements. Please see our article on verifying addresses for further info. With that said, sending from your own domain and using self-authentication is an industry best practice as it provides better branding and will likely result in better deliverability. See also: Tips to improve and maximize your email deliverability rate What if my From address is a free domain (i.e., Gmail, Yahoo, AOL, etc.)? We will be handling the authentication on our backend, which will result in @shared1.ccsend.com being included in your sending address. Please see our article on verifying addresses for further info on setting this up, as well as our main article on the ccsend rewrite changes. Where will auto-replies (e.g., vacation, mailbox full) go if my address has been rewritten? Is my reply-to address rewritten? These auto-reply functionalities will still trigger, and most likely, target the original sending address. Even with the rewrite for the sake of authentication, these auto-replies should still be getting set to the original sending address. However, this can vary based on a myriad of factors, such as the receiving network and email clients' settings. Regardless of your authentication setup, whether you're relying on our rewrite or you've set up self-authentication, your reply-to addresses will appear as normal. What is email authentication, and how do I implement it? Email authentication is a set of techniques and protocols used to verify the legitimacy of an email message and ensure that it hasn't been forged or altered. This is important for preventing spam, phishing, and other malicious activities. There are a few different methods of self-authentication for emails. We recommend following along with our main article on the topic. Due to the technical nature of authentication, it is recommended you work with either a) your organization’s IT department, b) your website host’s support, or c) your domain host directly to make sure everything is being set up correctly for your domain and your Constant Contact account. My domain host and website host are two different entities. Whom do I work with? This will entirely depend on whichever entity hosts your DNS records. There are resources online for determining who hosts your DNS records, such as this site. I have multiple Constant Contact accounts using my domain. Which authentication method do I use? If you have multiple accounts using a single domain for sending (fewer than 20), then you’ll absolutely need to use the TXT self-authentication method for each account. Trying to use the CNAME method when multiple accounts are sending from the same domain will result in errors, including scheduled sendouts becoming errored out. What if I have only one account, but I send from multiple domains? At this time, only one domain can be self-authenticated per account. I entered the required information, but I'm getting errors when trying to send my emails. Why? If you encounter errors after entering the required information, double-check that you have followed the instructions correctly. Ensure that the DNS records are set up accurately, and allow some time for the changes to propagate. You won't be able to send emails until your DNS records fully propagate, which can take up to 48 hours. Make sure your webmaster or IT admin (if applicable) is looped into the process before you generate your DKIM key. Sending an email after your DKIM key is generated, but before your DNS record is updated, results in an error message. Additionally, while updating your DNS records, make sure your domain host isn't one that automatically includes your domain. If this is the case for your DNS provider, the first half of the key as provided can be added to the Host Name/Record without your domain. With these hosts, copying exactly what's provided in your Constant Contact account without removing your domain will result in errors. After your DNS record is updated, it's best to send a test email before sending an email to your contacts. If the issue persists more than 48 hours after you’ve updated your DNS records, please reach out to one of our available support channels (phone, chat, social media DMs, or the Community) for further assistance. See also: Troubleshooting DKIM self-authentication using CNAME Error Message: We Could Not Verify Your Authenticated Sender Address DMARC reporting errors with self-authentication Is there somewhere I can go to get a better understanding of what these changes are and what I need to do in my account? Absolutely, this Community hub will be an excellent resource when it comes to Google and Yahoo’s authentication changes, as well as for overall email delivery. Who should I reach out to if I have additional questions regarding my account’s self-authentication? Our general support teams available via phone, chat, social media, and the Community are trained to provide standard insight and troubleshooting for self-authentication. If you (or your IT department) need particularly advanced support, then we’d recommend speaking with our Delivery team directly. Our Community & Social Care team is here to help. If you need clarification on anything mentioned above, you’re still experiencing issues, or you need us to submit a callback ticket, please email us at social_support(at)constantcontact(dot)com, with your account username and any relevant info regarding your support request included. Revised April 7, 2026 Hello Community users! Constant Contact has supported two different email editors over the past few years – the Third-Generation Editor (3GE) and the Cross-Device Editor (CPE). Since CPE launched in 2019, we have continued to improve on its capabilities, including adding additional features not available in 3GE – such as being able to edit emails on both the desktop website and mobile app. We are now ready to retire the 3GE experience. Starting October 2024, users will no longer be able to create new 3GE campaigns or copy from existing 3GE campaigns. Instead, our developers have made it possible to convert 3GE emails into CPE emails to smooth the transition for users to the current editing experience. This article will cover expectations and frequently asked questions regarding the retirement of 3GE and migration to CPE. We will also provide workarounds where certain 3GE elements might not translate 1:1 to CPE. Table of Contents How do I know if an email campaign was still using 3GE? If your account was created prior to April 2022, then it’s possible you were still using 3GE for some campaigns. You can identify which editor you're using by whether or not the campaign type is an "Email" or "Legacy Email." A legacy email will not be accessible for editing, but if it was sent, it will still have reporting available. On its reporting page, you will see the following banner: Related: Switching from the third-generation email editor to the Cross Device Editor If you want to create a new email with the CPE experience, simply follow the steps for creating a new email here. Clicking Create will automatically take you to the current editor. If it is time for an email makeover, you might want to consider using the Brandkit Feature to create and save your brand, and then easily apply it to one of our many optimized, pre-built templates. What happens to my old email campaigns, including those I’ve sent or have already scheduled? Reporting data for 3GE campaigns will be maintained, as well as their permanent URL (webpage version). You will not be able to copy or edit previously sent 3GE emails. What are the anticipated structural differences that might occur when 3GE converts to CPE? Certain blocks do not exist in CPE and will no longer be available after the 3GE retirement. If your converted email includes the following blocks, they've been changed to spacer blocks: Coupon blocks Donation blocks Going forward, the platform you use to collect donations will need to be hyperlinked in your emails, landing pages, or event invites manually. If donations are collected directly from the payment processor (e.g., some PayPal business accounts), we recommend reaching out to their support to make sure you are using the right information to insert in your email campaigns. Eventbrite blocks Going forward, you will have to manually hyperlink your Eventbrite events in your email campaign. SurveyMonkey blocks Going forward, you will have to manually hyperlink your SurveyMonkey surveys in your email campaign. Related: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email The Cross Device Editor has expanded formatting options not available in 3GE. If you notice any differences, you can quickly and easily resolve the formatting issues in CPE. Use the Section editor to manually widen emails. Background colors for specific blocks can be readjusted using the Section editor or Design tab. Custom dividers, only available in certain 3GE email templates, will have to be inserted as images with transparent backgrounds, or they will be left as invisible spacers in CPE. Change fonts using the Design tab, or manually format the text with the editing toolbar. Insert, adjust, or remove columns with the available column options under Layouts. Image sizes can be adjusted manually. Some buttons will appear rounded, but can be changed back to square, if preferred. How can I familiarize myself with the Cross Device Editor? We recommend checking out this support article to get to know the email builder better. Once you feel confident with the changes, you can now create a new email in CPE. If I still need assistance with using CPE, who can I contact? Constant Contact provides a ton of different channels to support you in your marketing endeavors. You are welcome to ask questions here on the Community, or you can check our Help Center for more options, including phone support – where you can share your Constant Contact browser tab with a live agent for a more direct, 1:1 learning experience. For some additional resources on crafting and tweaking your email, consider some of the following guides: How to create the perfect email (downloadable PDF) Make a great-looking email Fill a newsletter-style email with engaging content Best practices for designing emails for mobile Edit an email in the Constant Contact mobile app Use the Content Generator to write email, landing page, social, and SMS content for you Create a reusable email template (Help article) I have some feedback regarding CPE. Where should I share it? Our developers love getting insight from our customers! Please feel free to leave feedback with any of our support channels, or visit the Product Ideas board here on the Community. Please keep our Community Guidelines in mind and include as much information as possible; including specific use cases, so our developers have a clear vision on how the requested feature might improve the Constant Contact experience. If your feedback includes sensitive account information, please send an email to social_support(at)constantcontact(dot)com and include your account username, so we can identify your account and track the feedback accordingly. Revised April 7, 2026 The last thing Constant Contact wants is to interrupt your workflow, so let’s consider some ways to avoid, or at least resolve, these types of issues. First off, make sure the browser you are using is compatible with Constant Contact. It is? Great! Moving along… I forget to do this myself sometimes, but double-check to make sure you have updated the operating system for your Mac OS or Windows PC. Now, earlier we recommended you verify you are using a compatible web browser, and yet you’re still experiencing a technical issue. What gives? Hiccups can still arise with compatible browsers, and the following troubleshooting steps can help identify them so you can get back to doing what you do best! Try another browser. This isn’t to encourage you to give up your preferred browser; it’s just a step in investigating what might be causing you problems. If you find the issue does not persist in the other browser, that indicates the problem is (hopefully) localized to the previous one. If it is, consider disabling third-party extensions or clearing your cache. Warning: When it comes to clearing cache, make sure you aren’t erasing your browsing history, saved passwords, or other site data! You'd just need to clear out the cached images and files in the browser. @William A's tip: There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are typically: Incompatible browser extensions Problematic caching or cookies that need to be cleared Interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even on other networks (e.g., Wi-Fi vs. data) can also help narrow down the source of the problem. If you find that an ad/pop-up blocker, VPN, or other security programs you're running on your device/network seem to be blocking some of the site's functionalities, then we recommend safelisting the domains we use in those programs. See if it's just the email. It's also worth seeing if a specific section of the site is acting slowly. For example, if the rest of the site loads smoothly, but the email builder is particularly laggy, then it may have more to do with the amount of content in your email. Since the builder's drag-and-drop aspects and autosaving can use a significant amount of bandwidth, the more graphics and individually-formatted text you have, the more processing will be required for it. Think of it in a similar vein to Photoshop or Blender. With this in mind, we'd recommend seeing if you're able to work in the email builder as expected when working on a fresh, new, blank template. If so, then that can confirm your normal copied template may be getting a bit too large, or bogged down by background coding from always copying copies of previously-sent emails. Make sure to check out some of the following articles for best practices when it comes to email length, driving contacts to your site(s), and making emails easier to read. Make sure to check out our main article on Connectivity Troubleshooting to make sure you're checking the most common culprits (especially browser extensions and ad/pop-up blockers) for connectivity issues. That covers the general troubleshooting advice we have. It is important to note that unique, isolated incidents do occur where none of these steps will help! There might be a system-wide issue impacting everyone or a problem with your Internet Service Provider, such as a downed connection after a storm, etc. We recommend keeping an eye on status.constantcontact.com for more information. We hope this article was helpful in case the issue ever arises. If you need assistance with any of the above, feel free to post on our Ask the Community board. Revised April 7, 2026 Keeping your contact lists clean and up to date is a great way to improve your deliverability rate and also your open rate. One way that we recommend doing this is to look at the bounces for each campaign that you send out. In your Constant Contact account, we give you the reason why a particular contact bounced. Some are self-explanatory, like Vacation/auto-reply or Non-existent. So what exactly does it mean when a contact is Suspended? Repeatedly sending emails to Non-existent email addresses can have a negative impact on your deliverability rate. A Suspended contact is an address that has consistently bounced as Non-existent. If this happens, the email address is put on a temporary hold for 15 days. During this time, our system will not attempt to send any campaigns to this address from any Constant Contact account. If an account attempts to send to a Suspended address, it will be included in that campaign's Suspended bounce category under the Reporting. After the temporary hold is lifted, we will attempt to send to this address the next time that an email is scheduled for them to receive. If the address bounces as Non-existent again, the email address will be placed on an indefinite hold. We do not automatically remove these contacts; however, we do list them as Recommended for Removal under your reporting. What if I've never sent to this contact before, and they already show as Suspended when I send my first email to them? Email addresses can become Suspended from any Constant Contact account sending emails to it. So, although you haven't sent anything to them, there may have been another account that has tried to send to them in the past, and we then note them as Suspended based on the earlier described criteria. If you see an address listed as Suspended that you know is a good email address, you can attempt to unsuspend the email address to reset its status. However, this will not prevent it from becoming Suspended again in the future if it does bounce as Non-Existent. Therefore, it's important that you've verified that this address is valid. Revised April 7, 2026 Here at Constant Contact, we are an industry leader in email delivery. This is no accident. All of our Terms and Conditions are designed to ensure the best possible delivery rate. That being said, it’s expected that most email campaigns will have some level of bounces. Knowing the cause and reasons behind these bounces can help you, as a marketer, ensure you are mailing to the cleanest, most engaged list that you can. Table of Contents What Are Undeliverable Bounces? When Constant Contact sends an email to a recipient, but the receiving server can not be found or connected to, the email will bounce as Undeliverable. For example, if someone were to send an email to my address, let's say it's [email protected]; however, at that time, the receiving server, in this case, it would be example.com, is not responding. The email will bounce as Undeliverable as a result (usually after multiple automated resend attempts). Isn’t That The Same As A Non-Existent Bounce? Not at all! A Non-Existent bounce occurs when we connect to the receiving server, but they can not find the address we are trying to send to. With Undeliverable bounces, that initial connection can’t even be made. What Are Blocked Bounces? In the never-ending battle against spam, ISPs do what they can to stay ahead of the curve. Most often, this involves the use of email filters or blocklists to keep their subscribers’ inboxes clean. Sometimes those filters and blocklists end up preventing Constant Contact’s mail from getting to the intended recipient, resulting in a Blocked bounce. Does A Blocked Bounce Mean That Constant Contact Is Blocked? Not necessarily. While it’s true that Constant Contact (like all ESPs) may occasionally experience blocking issues at a particular domain/filter/blocklist, most often Blocked bounces occur on a smaller scale. These bounces can occur due to content in the email that a spam filter deems problematic, such as an image, email address, or website. Some ISPs even have rules based around how much mail they accept at a time from any one source, or even block email from bulk senders altogether. Where Can I Find My Undeliverable and Blocked Bounces? If you look at the Reporting for a specific campaign, click on the number of bounces you have, then select “Undeliverable” or “Blocked” from the “All Types” drop-down. What Should I Do With Undeliverable and Blocked Bounces? In the case of Undeliverable bounces, it’s acceptable to try sending to the addresses again after a few hours, just in case it is a temporary issue. If they continually bounce, then we recommend moving them to unsubscribe. Blocked bounces sometimes take a bit of work to diagnose. First, check the “Email Delivery” row at https://status.constantcontact.com to see if there are any known issues. If that doesn’t help, then please contact our Support Team to troubleshoot. We hope this article was helpful in case the issue ever arises. If you need assistance with any of the above, feel free to post on our Ask the Community board. Revised April 7, 2026