When I send out newsletter campaigns, I check to see who hasn't opened there's at the names are not in ABC order. Is there a reason for this? When I try to answer calls from members that didn't get their email, I look at the unopened emails listing and the last names are out of order.
Thanks for sharing this feedback. Unfortunately I don't have much information into this area currently but I'm working to find out more for you.
At this time, contacts will be grouped alphabetically by last name unless you don't have last names included. Here's an example (I've blurred out the private information!)
I am sorry for the inconvenience this has caused and appreicate you letting us know.