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Unopened emails recipient names are not in ABC order, why would that be?

Regular Participant

Unopened emails recipient names are not in ABC order, why would that be?

When I send out newsletter campaigns, I check to see who hasn't opened there's at the names are not in ABC order.  Is there a reason for this?  When I try to answer calls from members that didn't get their email, I look at the unopened emails listing and the last names are out of order.

3 REPLIES 3
Moderator

Hi Jackie,

Thanks for sharing this feedback. Unfortunately I don't have much information into this area currently but I'm working to find out more for you.

 

At this time, contacts will be grouped alphabetically by last name unless you don't have last names included. Here's an example (I've blurred out the private information!)

 

12-3-2014 12-21-02 PM.jpg

 

I am sorry for the inconvenience this has caused and appreicate you letting us know.

 

Hannah M.
Community and Social Media Support

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Regular Participant

Is there a way to get the alphabetically?  The names are alphabetical in each last name letter category, but the list is not in ABC order.

 

Member

Hi @TQG 

 

At this time we do not have a way to alphabetize wihtin the reports. However, you can export your unopens and then organize within Excel alphabetically.

 

This is a great feature request. Do you mind sharing it within our Reports Feedback Board?

 

Thanks!