Can't get access token


Can't get access token

So I'm sure I'm doing something wrong, but everything I look at says there is supposed to be a get access token button on this page once I get my API key:

My API key shows and yet there is no "get access token" button.  Can someone help out a newbie with this question?



I have the same issue. Help!

Thank you for reporting this issue! We're looking into this and should hopefully have this resolved soon!


In the very short term, you can work around this by navigating directly to


(Please note that this is a temporary fix and accessing this directly will not be possible on a permanent basis.)



Elijah G.
API Support Engineer

Hi everyone,


This issue is now resolved. Thank you for bringing this to our attention, and sorry for the inconvenience.


Best Regards,

Shannon Wallace

Partner API Support Engineer

Occasional Participant

You said the issue was resolved, but I am having this exact same problem. Can you please help?



I believe you also emailed, and I replied to that, but I also wanted to respond here for anyone following.


I'm sorry for the confusion, and the page you showed in your email does have a mistake. Instead of clicking on "API Keys," please click on "API Tester." There are inputs near the top for API Key and token, and directly below that a "Get access token" button.

The correct steps are:


1. Go to
2. Fill in your API Key if it's not already filled in.
3. Click 'get access token.'
4. Click "I already have an account." (only if you already have an account, otherwise fill out the form)
5. Fill in your username and password, click "Allow," and you should get a value with dashes, which is your token.


Sorry for the confusion, and I'll work on correcting the instructions on the page you found.


Best Regards,
Shannon Wallace
Partner API Support Engineer

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