I'm sorry for any inconvenience caused by our team removing the EventSpot check-in app. It had not been updated in several years and was beginning to develop compatability issues, and the decision was made to invest resources in our new Eventbrite integration instead of Eventspot. If you would still like to scan tickets for a Constant Contact Event, you can do so with any QR Code Scanner. However, you will need to log in to Constant Contact to monitor final attendance.
I'm going to open this post up for others to vote on. I will bring this and any additional feedback that we collect to our developers, so they know there is still demand for the Event Check-in App.
Thank you for using Constant Contact!
Please continue to provide and support Event Check In. I learned today that, because of the integration of EventBrite, you will not be providing the Check In app or supporting the app any longer. We chose Constant Contact events, not EventBrite. I don't wish to require another account with them just so I have check in options for my event. If Constant Contact is planning to phase out events or push us to EventBrite, please let us know now so we can decide how we will continue in the future.
Since they have removed the EventSpot app, they should complete the removal by deleting all references to it within the Dashboard and other places on their website. It’s confusing.
100% agree. Exact same problem.
We recently deactivated our Event Check-In App, so no new installations are possible. I apologize for any confusion that has been caused by the broken link. Although we have deactivated the Check-In App, we do not currently have any plans to deactivate Event campaigns However, we are not currently doing any new development to our Events campaigns. I will work with our developers to see if there can be an exception made to remove the broken link, as it is causing confusion.
We have developed a deep integration with EventBrite so that you can easily add an event to an email, track registrations and send follow up emails. We encourage you to try out EventBrite and give us your feedback. If you are interested, you can find more information here.
Thanks for using Constant Contact,
We are an old, faithful client of Constant Contact who originally signed up with your company because of EventSpot and the check-in event app. We are now being forced to look at other options/online tools to help with on-site registration and check-in for events. Please reconsider updating the app and continuing to support both the app and EventSpot as these are very important to some of your long-time customers. We really do not want to make the move to choose some other company so please help us stay with you all. Thank you.
Disappointed in communication and support, don't remove a feature again without comm first...
You need to remove links to the app if your going to eliminate it.
So you have event management functionality but now you're asking us to set our events up in Eventbrite instead?! That is very confusing!! You really ought to remove the links that still to this day show in an event then!!
I am another disappointed customer at the lack of check-in functionality now. We chose Constant Contact so that both email and event marketing are together, but now I have to separate and have two separate accounts?! Do I need to pay for Eventbrite on top of the package I already pay Constant Contact for, which by the way includes event management, which I'm now being told not to use? This makes no sense!
Seriously considering investigating my options now!!
Not a fan of Eventbrite. Looks like we will be going a different direction with our online event needs. Would really like communication from CTCT to give a more detailed explanation of why we are still paying the same amount for a product that lacks the necessary tools to be effective!
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