Add a mailto link in an email

Troop9Weymouth
Rookie
0 Votes

I am following the directions to add a mailto link with a prefilled email to a message. I keep getting and error: "Please enter a valid email address (e.g., youremail@company.com)" after following all of the directions. I think it is breaking when I try to add the additional cc emails: ?cc=name@domain.com as it seems to work when I take that part out. Has CC changed this feature so it doesn't work? Could it not be working because I have a basic accounts? Any information would be helpful.

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @Troop9Weymouth ,

 

Our devs are looking into similar reports of this issue, and why it seems to affect some addresses, while not affecting others.

 

In the meantime, you can try using a URL shortener, such as bit.ly or tinyurl, and see if that can be inserted as a webpage link. If it still errors out, or it won't properly prompt the email in your tests after trying the URL shortener, then the only other workaround in the meantime would be to leave out the ?cc= element when constructing your mailto: link.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Troop9Weymouth
Rookie
0 Votes

Thanks William.  

 

The tinyurl seems to work well in testing.  Do you know if mailto or tinyurl in ConstantContact is likely to trigger spam filters?

 

I hope the developers can figure that out soon. I think I wasted a solid hour going back and checking my HTML syntax.

 

George

William_A
Administrator
0 Votes

Unlikely, as mailto: is a basic coded function for email programs, and doesn't require leaving the email program to open since it's meant to prompt the program to start creating a new email. A shortened URL version of this shouldn't affect that functionality, or the receiving network's ability to detect it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST