Set Up Additional Account Users (Optional)

FAMU-FSU_MarketingCommunication · ‎10-03-2022

I am trying to add an eighth user as an Account Manager. I count seven users right now. I should be able to add two more users, correct? We are allowed 10 users per our subscription, yes? -Laurie Herring

William_A · ‎10-03-2022

Hello @FAMU-FSU_MarketingCommunication ,

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎10-03-2022

Hello @FAMU-FSU_MarketingCommunication ,

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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