Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Adding new contact - This is not a valid email address.

SOLVED
Go to solution
AlexB04361
Rookie
0 Votes

A member asked to update her email address to a different one. The new email address is a gmail account. When I tried to update her contact information, I received the error 'This is not a valid email address.' 

 

I've confirmed with her that this is the correct email. I made sure there are no spaces before or after the email address. Please let me know how I can proceed with this issue. I'm not sure what constitutes an invalid email address. Thanks!

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @AlexB04361 ,

 

I'd suggest adding the contact through the type/past multiple method, or through the file import method.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @AlexB04361 ,

 

I'd suggest adding the contact through the type/past multiple method, or through the file import method.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST