Are Email registrations for an event unique for each email?

[user54260]

Good afternoon. I sent out an email campaign to promote an event from CC. People signed up and then forwarded the email they received from CC to others, encouraging them to sign up. As the new email recipients tried to RSVP, the previous email information was submitted again, entries were duplicated, and the new registrant was not captured. Are the email campaign signups unique to each email address sent from the CC platform? I do not recall reading that emails couldn't be forwarded. We did not have this issue using the event campaign option. Thank you!

[William_A]

Hello @user54260 ,

Were the forwarded registrants using the exact same email address as the person that forwarded the emails to them? Did you toggle on the restriction for only one registration per email address?

[user54260]

No, the new person's email was different. Where is the toggle button? Can you screencap it because I can not find it? Thanks!

[William_A]

Can you elaborate on the issue that's occurring? If the new registrant used a different email address, in what way was the original contact/registrant's info duplicated? Can you confirm if the new registrant did not explicitly enter that info? Can you confirm the original contact/registrant didn't submit multiple registrations?

The toggle box for restricting registrations to one per email address is found on the form setup. From our main article on setting up registration forms, see the following screenshot:

[user54260]

So, I figured out the difference between setting up an email through the Event tab and sending a stand-alone email for an event. Through the Event tab you have the selection buttons that you showed. For the email I sent, here is the setup: it is an RSVP block 

 The block can be altered to reflect your RSVP button wording, but the email collection parameters are preset. There is not a toggle button or control over collecting information.

[William_A · Accepted solution]

Ah, so you were using an RSVP block. RSVP blocks use link click tracking like other links you might manually insert into your email. So, if your contacts are forwarding the email, then it's going to result in the forwardees affecting their selections since those links are uniquely coded to each contact upon send-out. If your contacts are running any programs that check for malware by clicking every link, that will also affect the reporting.

Overall, if you're wanting to get people to sign up for an event, I'd recommend using the actual event tool and registration form, not the RSVP block. The RSVP block is more for quick-selection and interest gauging. 

[user54260]

Thank you!