Automated Email Is Not Sending to New Contacts
Automatic emails have been sending properly when contacts have entered individually through my organizations website.
I've just activated Zapier to automatically import Facebook leads to Constant Contact. The leads are arriving, but are not triggering the auto-reply.
I'd appreciate any insights.
Thank you,
Adrian Spence
6 replies
Best reply by William Alkhest
Hello @DaniC85 ,
It looks like you already spoke with chat, but for the sake of visibility I can post here as well. If the contacts are coming into our system through something like creating an ad, manually adding them via list upload, or something else that is done directly through us, then that will trigger the automation. However with some third party APIs that we don't have the ability to access, for example Zapier as you mentioned, this will not trigger an automation to send to list additions / syncs.
At this time our devs do not have an ETA on any updates or resolutions to this, as different 3rd party APIs sync with us in different ways. The best workarounds would be to either use our system to create and track the Facebook ad, or to export the contacts from Facebook then manually upload the leads to the trigger list if you prefer to continue making ads directly through Facebook.
