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MaryR328
·Posted in Ask the Community

Automated Series - Send Followups to Recipients Who Did Not Click on Link

Hi! I am just getting acquainted with automated series, which I thought I would be able to use to manage a survey I am distributing. But I am hitting some roadblocks and need help. My situation is: I have two lists to which I am distributing the survey invitation. The campaign includes a link to the survey. After five days, I want to send a reminder to recipients who DID NOT CLICK on the survey link in the original campaign.

 

I don't see a way to set this up. My first step in creating the series is to select the trigger and none of the options are what I need, as far as I can tell, because "Do Not Click a Link" is not an option, only opening an email and clicking a link.

 

Many thanks for your help!

2 replies
Best reply by Kara_D

Hi !

 

Thanks for reaching out to the Community! Segments will let you Create a segment of contacts based on specific criteria. including people who did not click.

 

From your contacts page click Segments> Create Segment> name the segment so you can easily find it later.

 

 

 

Then select the activities

 

Click Save and Preview. It may take a few minutes for your Segment to be created.

 

When you are ready to schedule your follow up email campaign you can schedule it to send to a Segment instead of a Emal List!

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