Basic landing page sign up form

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TiaAccountOwner
Rookie
0 Votes

I have a link on our website for people to sign up for emails. It takes them to a basic landing page sign up form where they can enter their info and choose which list they want to receive emails from. This link used to work and had no issues, and now I am having issues with the link. Anyone else having the same issues. The link is on this page below and if you click sign up for emails button the screen just keeps spinning. It is supposed to take you to the landing page sign up form. 

 

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William_A
Administrator
0 Votes

Hello @TiaAccountOwner ,

 

When I checked your legacy landing page link, it loaded up right away on my end. However we have received a few reports of the legacy landing pages taking awhile to load or being stuck perpetually loading. I've marked your account as affected, and submitted it to the engineers for further review (including the link to your site and the LP itself). If and when they have an update regarding this, they'll notify you directly.

 

For now, I'd advise performing some basic connectivity troubleshooting, to see if you can narrow down on your end what might be interrupting the connection when accessing the link. Please keep in mind that when I say connectivity, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If that doesn't alleviate the issue on your end, the only other workaround that'd be available would be to use the newer landing pages for your sign up form, or a coded form such as an inline or pop-up form.


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William A
Community & Social Media Support

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3 REPLIES 3
William_A
Administrator
0 Votes

Hello @TiaAccountOwner ,

 

When I checked your legacy landing page link, it loaded up right away on my end. However we have received a few reports of the legacy landing pages taking awhile to load or being stuck perpetually loading. I've marked your account as affected, and submitted it to the engineers for further review (including the link to your site and the LP itself). If and when they have an update regarding this, they'll notify you directly.

 

For now, I'd advise performing some basic connectivity troubleshooting, to see if you can narrow down on your end what might be interrupting the connection when accessing the link. Please keep in mind that when I say connectivity, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If that doesn't alleviate the issue on your end, the only other workaround that'd be available would be to use the newer landing pages for your sign up form, or a coded form such as an inline or pop-up form.


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William A
Community & Social Media Support
TiaAccountOwner
Rookie
0 Votes

I have a new landing page created, but the new landing page doesn't work because I want our customers to choose more than one list option to sign up for. On the new landing page, you can only choose one list to show up unless I am missing a step to enable this? 

 

I tried all the other connectivity issues and everything showed that I had good connectivity and the page still spins for me. 

William_A
Administrator
0 Votes

At this time the newer landing pages only allow for one list assignment.

 

To confirm, the issue is also occurring on all other networks, other devices, other browsers, and in Incognito / Private browsing you've tried on your end? Clearing your cache, disabling browser extensions, and safelisting our domains in any security programs, VPNs, or pop-up/ad-blockers you me be running is also resulting in the landing page never loading?


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William A
Community & Social Media Support
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