Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Bounced Delivery

SOLVED
Go to solution
user821922
Rookie

I see that the primary solution for managing bounced emails is unsubscribing them, but this member insists his email address is valid, and I can email him from a regular email platform just fine. How can I get Constant Contact to accept this email address as valid? He wants to receive his society's emails. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user821922 ,

 

It will depend on the bounce type, as well as the receiving network. If it's a valid email address (including checking that it's spelled correctly), but it keeps bouncing as non-existent or blocked, then something needs to be changed in the receiving network to allow us to email them. Otherwise, we'll just keep getting bounced back. 

 

I'd recommend checking out our main article on bounces and managing them, to see what options are available based on the type. Otherwise, I'd advise speaking with the Delivery team if you're unsure of how to handle the contact.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user821922 ,

 

It will depend on the bounce type, as well as the receiving network. If it's a valid email address (including checking that it's spelled correctly), but it keeps bouncing as non-existent or blocked, then something needs to be changed in the receiving network to allow us to email them. Otherwise, we'll just keep getting bounced back. 

 

I'd recommend checking out our main article on bounces and managing them, to see what options are available based on the type. Otherwise, I'd advise speaking with the Delivery team if you're unsure of how to handle the contact.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST