Deliverability Issues?

[kimy60]

Hello! Has anyone ever dealt with auto-response emails not being delivered to you once you send an email campaign? I've been working with email campaigns for quite a few years now and always receive the bounce back/auto response/vacation emails to sift through. Now all of a sudden, I'm told that it's by chance that these response emails are received. Any help is appreciated since this is becoming frustrating.

[William_A · Accepted solution]

Hello @kimy60 ,

It can happen, but is by no means a guarantee that when an email bounces an auto-response you will be sent to the sending address. There isn't really a "fix" to this, since it depends on the settings of the receiving side - between the network domain, ISP, or email program configurations. It isn't something you or we can control.