Email Personalization

SOLVED
Go to solution
user69131
Rookie
0 Votes

When I send test emails out to my associates, we get the same personalized name, instead of our individual names. What am I doing wrong? Since I am currently unable to fix this problem, I have a generic greeting premade.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user69131 ,

 

When you preview your email, or send a test send, the contact detail (including subject line personalization and greeting tags) displays the personal information you provided for your own account to give you an idea of what your contacts will see. If the information isn't available to pull into your preview, or if you're using custom fields, the fallback text displays instead.

 

If you want your test individuals to see the personalization elements, you'll need to send it as a regular email directly to them (i.e. adding them to a list on their own, then sending the "test" email to that list).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user69131 ,

 

When you preview your email, or send a test send, the contact detail (including subject line personalization and greeting tags) displays the personal information you provided for your own account to give you an idea of what your contacts will see. If the information isn't available to pull into your preview, or if you're using custom fields, the fallback text displays instead.

 

If you want your test individuals to see the personalization elements, you'll need to send it as a regular email directly to them (i.e. adding them to a list on their own, then sending the "test" email to that list).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST