Email was unsubscribed

SOLVED
Go to solution
SusanD912
Rookie
0 Votes

I send our company's eblasts from my email account

 

Somehow, my email was added to the unsubscribed list.  I don't remember ever clicking the unsubscribe link.

 

When I try to add my email address back in as a contact, it gives me this screen shot:

I need to receive the eblasts that I send out. Pls advise on how to get it back as subscribed.

Thank you,

 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @SusanD912 ,

 

It's an unsubscribed email address, so you won't be able to just add it back like you're uploading a contact, for compliance and legal reasons. So, like resubscribing any other contact, you'd need to go through the resubscription process. However, the easiest method for a contact to resubscribe is to go through one of your sign up forms.

 

If you're unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Your account email address will need to have an email from your unsubscribed contact address, explicitly stating you want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @SusanD912 ,

 

It's an unsubscribed email address, so you won't be able to just add it back like you're uploading a contact, for compliance and legal reasons. So, like resubscribing any other contact, you'd need to go through the resubscription process. However, the easiest method for a contact to resubscribe is to go through one of your sign up forms.

 

If you're unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Your account email address will need to have an email from your unsubscribed contact address, explicitly stating you want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST