Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Emails that were suspended

SOLVED
Go to solution
kathyp521
Rookie
0 Votes

I have two emails that are correct but were place in "suspended" mode which I have now Unsuspended. How do I know that the following emails will be accepted? 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @kathyp521 ,

 

Please do not post contacts' sensitive data in our public forum. 

 

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight.

 

If you've unsuspended the contacts from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. Otherwise the contacts will simply not be viable to send to through our system.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @kathyp521 ,

 

Please do not post contacts' sensitive data in our public forum. 

 

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight.

 

If you've unsuspended the contacts from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. Otherwise the contacts will simply not be viable to send to through our system.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST