This contact signed up through our website but clearly didn't receive or didn't see the confirmation email. How do I resend this email to them? Also, does this email say "confirm subscription" or "resubscribe"? Because this contact was a first time subscriber and may have been confused by being asked to "resubscribe". Thanks, Cindy
How do I resend a SUBSCRIBE email to a contact who is still awaiting confirmation?
1 reply
Best reply by William A
Hello @lindas0378 ,
Â
If a contact is stuck in Awaiting Confirmation, the easiest method would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.
Â
If theyâre unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Youâll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then youâll need to call into the Review team, and follow their processes from there.
Â
Since there are a number of legal and Compliance-related elements to email permissions and confirm-opt-in, we have to make sure one of these three processes is followed.
Â
See also:
Join Our New Small Business Marketplace!
We're highlighting small businesses from our community. Add your business to the Marketplace to get discovered by new customers and support other entrepreneurs.
Popular Posts:
đ Coming Soon: A New and Improved Canva Integration!
đ What Industry Are You In? Cast Your Vote!
âïžWhatâs Your Open Rate MVP?