Including secure links in an email

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CoCoMG
Campaign Collaborator
0 Votes

For some reason, the links to our website gets corrupted and CC puts in an extra https:// to the links that already have the https:// obviously it goes into error we tried everything: change the link, delete and re-insert the link etc. nothing seems to works. please advice

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

So after working with our Tier 2 team a bit, we tracked down the source of the issue.

 

When a URL is linked in an email, if it lacks the https:// the system will try to compensate by forcing in an https:// for it. However it then tries to overcompensate for all links added going forward, meaning that any new link you'd try to add would result in the issue we were encountering.

 

There is a T2 copy of your "corrupted links" version in your account, if you'd like to use that, and remove the CSC TEST LINK at the top of it.

 

Otherwise, the other option would be to make the fix in the normal version of your email. Simply go to your "visiting our website" bit, edit the hyperlink, add the https:// to the front of the URL, and then save the change. That should resolve the issue for that link, and for further links being added with that domain.

 

07.06.2023-10.16.png


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William A
Community & Social Media Support

View solution in original post

5 REPLIES 5
CoCoMG
Campaign Collaborator
0 Votes
any advice on why constant contact would add an extra https:// to an inserted link? This OBVIOUSLY causes an error when trying to link to a webpage
William_A
Administrator
0 Votes

Hello @CoCoMG ,

 

I'm not able to recreate the issue at all from my side. For the sake of troubleshooting to narrow down what the cause of the issue may be:

  1. Is this happening with multiple sites' URLs you try to insert, or just one in particular?
  2. Are you copying in or manually typing the URL?
  3. Does this issue occur when adding different link types - text, image, button - or just one type in particular?
  4. Does the issue occur in brand new versions of a text, image, or button block, or just in ones copied from a previous sendout?
  5. Does the issue occur in a new email built from scratch, or just one that's been copied from a previous sendout?

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William A
Community & Social Media Support
CoCoMG
Campaign Collaborator
0 Votes

The links should read https:// preceding the name of the webpage

In Constant Contacts it becomes https:// http// preceding the name of the webpage

This happens with all our webpages on our site https://ccmg.ucanr.edu/

I do have to mention that the site currently runs extremely slow and times out sometimes

I tried manually typing the link in, deleting the extra http//, starting from scratch, etc. nothing seems to work

 

William_A
Administrator
0 Votes

So after working with our Tier 2 team a bit, we tracked down the source of the issue.

 

When a URL is linked in an email, if it lacks the https:// the system will try to compensate by forcing in an https:// for it. However it then tries to overcompensate for all links added going forward, meaning that any new link you'd try to add would result in the issue we were encountering.

 

There is a T2 copy of your "corrupted links" version in your account, if you'd like to use that, and remove the CSC TEST LINK at the top of it.

 

Otherwise, the other option would be to make the fix in the normal version of your email. Simply go to your "visiting our website" bit, edit the hyperlink, add the https:// to the front of the URL, and then save the change. That should resolve the issue for that link, and for further links being added with that domain.

 

07.06.2023-10.16.png


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
CoCoMG
Campaign Collaborator
0 Votes

Thank you! This has been resolved

 

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