Insert a Social Follow or Social Share block into an email

SOLVED
Go to solution
JenniferW0550
Rookie
0 Votes

Has anyone else had trouble with the X (Twitter logo)? Some of my campaigns have the option to use the new logo while others do not. I'm trying to update throughout, but can't if the X logo isn't available.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JenniferW0550 ,

 

Are all of your templates using the cross-device/platform editor? If any of your templates are still using the older 3ge builder (easily denoted by its giant orange continue button in the top-right corner), then X won't be an option for the bar.

 

For any of your CPE templates, make sure you're clicking the social bar and choosing the option to edit it, and that should force the icon display change through. Otherwise, you can delete and re-add the social bar.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @JenniferW0550 ,

 

Are all of your templates using the cross-device/platform editor? If any of your templates are still using the older 3ge builder (easily denoted by its giant orange continue button in the top-right corner), then X won't be an option for the bar.

 

For any of your CPE templates, make sure you're clicking the social bar and choosing the option to edit it, and that should force the icon display change through. Otherwise, you can delete and re-add the social bar.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JenniferW0550
Rookie
0 Votes

It does have the orange continue button, so it must be old. I have tried deleting and reinserting, but it still shows the old Twitter logo.

William_A
Administrator
0 Votes

As mentioned, the old 3ge email builder will not have X as an option at all, only the cross-device/platform editor (CPE) builder will.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST