What’s Trending in 2026? Let’s Plan Ahead—Together. 📈
Is it possible to remove an indefinite hold status?
Several of our employees' email addresses have been placed on an indefinite hold after registering as "non-existent." These employees are active and want to receive emails. Is there anyway to remove their indefinite hold status? I have already tried "unsuspending" them to no avail.
1 reply
Best reply by William A
Hello @user87792 ,
If you end up needing an administrative unsuspension, you'll want to reach out to our general support. However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.
Join Our New Small Business Marketplace!
We're highlighting small businesses from our community. Add your business to the Marketplace to get discovered by new customers and support other entrepreneurs.
Popular Posts:
💌 Coming Soon: A New and Improved Canva Integration!
📊 What Industry Are You In? Cast Your Vote!
☃️What’s Your Open Rate MVP?