Is segmenting still not working?

[kweeksTAM]

I am trying to refresh a segment that I *know* has a specific tag - yet the system is not finding things that meet the criteria. I even tried making a new segment. Still not picking up the contacts who have that tag. ???

[William_A]

Hello @kweeksTAM ,

I'd advise calling our general support so they can troubleshoot your segmentation live, and collect info as needed.