Issues with AI Generator
Is anyone else having problems accessing the AI Generator today? It's not showing on my mobile app and the button isn't available/accessible on the desktop. Tried to delete and reinstall the mobile app and the button showed up but wouldn't let me push it.
I love this feature and use it frequently for social media. Please help! Thank you (in advance)
6 replies
Best reply by William Alkhest
Hello @horsehavenranchstg ,
UPDATE:
On second look, I think I've identified the issue. It looks like you may have hit your limit on AI content generation for your account plan. Do you have a general idea of how much you've used the AI content generator during your current subscription cycle (month)?
I'm not able to recreate the issue within my employee account, however in your account I'm receiving the following alert:
Admittedly, this doesn't make any sense, since the point of the AI tool is that it's supposed to be available on all account at this time. Even if it weren't, your account type should have access regardless.
I've submitted your case to our higher level technical team in the meantime to look into. They should be following up by email within the next four business days with an update, however they'll likely be delayed in their troubleshooting and follow-up due to the holiday closure tomorrow (Monday, January 1). If you need a quicker response, I'd advise calling general support when we're open on Tuesday.
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