Mobile app not syncing current content

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AlexisP48
Rookie
0 Votes

Hello, my app isn’t showing any current content of campaigns and is missing years of content that I can see on the desktop view. I reinstalled it and can’t figure out what’s happening. Any tips to try? Thank you!!

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William_A
Administrator
0 Votes

Hello @AlexisP48 ,

 

The mobile app is mainly for on-the-go campaigns of emails and social media posts. The only emails that can be edited on the app are ones created using the Cross Platform Editor. All normal emails' reporting is available on the app. For more info on the CPE, please see our main article on the topic.

Email campaigns still using the 3ge builder, Subject AB emails, events (and emails built within a specific event), surveys, and other campaign types not mentioned in the above paragraph cannot be created, viewed, or edited through the app as they're not designed for the mobile app's functionalities. Additionally, the app is not built for account, website, or billing management, which will need to be done via the browser UI. You'll need to use the regular website to access these campaign types. 


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William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @AlexisP48 ,

 

The mobile app is mainly for on-the-go campaigns of emails and social media posts. The only emails that can be edited on the app are ones created using the Cross Platform Editor. All normal emails' reporting is available on the app. For more info on the CPE, please see our main article on the topic.

Email campaigns still using the 3ge builder, Subject AB emails, events (and emails built within a specific event), surveys, and other campaign types not mentioned in the above paragraph cannot be created, viewed, or edited through the app as they're not designed for the mobile app's functionalities. Additionally, the app is not built for account, website, or billing management, which will need to be done via the browser UI. You'll need to use the regular website to access these campaign types. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
AlexisP48
Rookie
0 Votes
That makes sense, thank you.
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