Not Receiving Any Constant Contact Emails in Outlook

[Ironcoop]

None of my Constant Contact emails (weekly newsletters) are coming through to Outlook and they're not ending up in my junk mail either (so I can't mark them as safe). This has been happening off and on for months and was NOT fixed after Outlook Protection's sudden filtering of emails and blocking of links was resolved Nov. 8, 2023. Previously I was receiving test emails to my account, but not the final weekly newsletters that are sent to our company contact list. Now I'm not receiving any of our Constant Contact emails in Outlook, but I do receive them in my Gmail. I'm stumped why this is happening. Do you have any advice on how to fix this? Thanks for your help!

[William_A]

Hello @Ironcoop ,

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. I'd strongly advise setting your account up for self-authentication since you're sending using an address with your own, unique domain. With all the delivery gatekeeping and anti-spam/malware safeguards in place, it's necessary for businesses using an ESP to have this in place.

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

See also:

Email Authentication FAQ