Not receiving any email

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user361595
Rookie
0 Votes

Hi, SIr/Madam. Good day to you! I would like to subcribe to your service. Unfortunately, when we are doing our email testing, we found out that we can't receive any email from Constant Contact. We checked on spam holder but there isn't any email received as well. Please assist us on this matter. Thank you

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William_A
Administrator
0 Votes

Hello @user361595 ,

 

When I test sent the email, it came through right away for my personal and work addresses. Based on the reporting of your live send "test," the bounces were explicitly blocked types. This generally means that the ISP or email program simply refused to accept the email, either because of its content, lack of authentication, or some other element 

 

Generally the best ways to address this is to 1) make sure if you're sending the emails internally that you have our domains safelisted, and 2) make sure you have self-authentication set up for your account if you do decide to upgrade to a paid one.

 

If you need additional insight, or more specialized support regarding these processes and your emails' overall deliveries, I'd advise calling our Delivery team directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @user361595 ,

 

When I test sent the email, it came through right away for my personal and work addresses. Based on the reporting of your live send "test," the bounces were explicitly blocked types. This generally means that the ISP or email program simply refused to accept the email, either because of its content, lack of authentication, or some other element 

 

Generally the best ways to address this is to 1) make sure if you're sending the emails internally that you have our domains safelisted, and 2) make sure you have self-authentication set up for your account if you do decide to upgrade to a paid one.

 

If you need additional insight, or more specialized support regarding these processes and your emails' overall deliveries, I'd advise calling our Delivery team directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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