Prepare images for upload

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Longwood_Arts
Rookie
0 Votes

My picture are always uploaded on their side and I can't change them. What's the deal?

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William_A
Administrator
0 Votes

Hello @Longwood_Arts ,

 

Some devices (particularly Apple ones) will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @Longwood_Arts ,

 

Some devices (particularly Apple ones) will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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