RSVP Feature

SOLVED
Go to solution
FirstNameL53104
Rookie
0 Votes

I have folks saying that they didn't click to RSVP, but they have RSVPs showing up anyway. For example, someone opened the email and it said "I can't make it" on their RSVP, but they didn't click or interact.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @FirstNameL53104 ,

 

If the contact (or their network) is using an email security program that "clicks" links to check for malware, then this may result in your click report (including poll and RSVP reporting) showing that info. With RSVP blocks, a contact's most recently clicked option will be what their result is. If the "I can't make it" option is the last one in the RSVP block, then a security program would've "clicked" this option most recently, resulting in their status being that.

 

Our system is continuing to develop ways to mitigate these false clicks, but unfortunately lesser recognized or utilized programs can slip past our systems until we've updated them to recognize that particular behavior / signature. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @FirstNameL53104 ,

 

If the contact (or their network) is using an email security program that "clicks" links to check for malware, then this may result in your click report (including poll and RSVP reporting) showing that info. With RSVP blocks, a contact's most recently clicked option will be what their result is. If the "I can't make it" option is the last one in the RSVP block, then a security program would've "clicked" this option most recently, resulting in their status being that.

 

Our system is continuing to develop ways to mitigate these false clicks, but unfortunately lesser recognized or utilized programs can slip past our systems until we've updated them to recognize that particular behavior / signature. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST