Reporting Claims 10 Emails Were Sent On a Single Day When None Were
Hello,Â
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When looking at my 2024 Constant Contact email campaign data, there is incorrect information showing up Email Campaigns in the Reporting Tab for my account.
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The CC reporting data shows that 10 of my emails were sent from 2:05 am-2:09 am CT on Oct. 9, 2024. But we did not send even one email during that time. Each of the emails showing up as sent during that time was actually sent more than a year earlier
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The incorrect dates show up when I look at the data on the page (https://app.constantcontact.com/pages/reporting/campaigns/emails) AND when I download the data ("export selected") for reporting. But when I click on individual campaign names, only the real/correct send dates are shown. Â
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Are you aware of anything that could have caused this? If it's something I did incorrectly that caused this, I need to know how to avoid it in the future so that I can trust the reporting data I'm seeing. If this was a glitch on CC's end, is there a way to get it fixed so my reports are correct?
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