Moderator/approval

BRConnected · ‎10-31-2024

I have been waiting over 9 days to get approved for our SMS, is this normal?

William_A · ‎11-01-2024

SMS approval can take up to 7 business days, so depending on when you originally submitted the registration it could potentially take more actual days overall.

If you feel that your SMS approval period is going longer than would normally be expected, it's possible some kind of error occurred with the system that handles the registration approvals. In such instances where it's taking longer than expected for approval, it's advised you call in for live troubleshooting with our higher level technical team.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎11-01-2024

Hello @BRConnected ,

SMS approval can take up to 7 business days, so depending on when you originally submitted the registration it could potentially take more actual days overall.

If you feel that your SMS approval period is going longer than would normally be expected, it's possible some kind of error occurred with the system that handles the registration approvals. In such instances where it's taking longer than expected for approval, it's advised you call in for live troubleshooting with our higher level technical team.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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Moderator/approval

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