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SMS texting

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theatre
Rookie
‎10-22-2023 11:13 AM
0 Votes
‎10-22-2023 11:13 AM

When a customer signs up to receive text messages they receive a Welcoming them to receive recurring news and promo texts the phone number that is shown on the top of the text message is not the company phone number. Why is that?

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William_A
Administrator
Administrator
‎10-23-2023 10:49 AM
0 Votes
‎10-23-2023 10:49 AM

Hello @theatre ,

 

I think a few words got left out of your post, but from what I'm gathering you're confused on why your SMS send number is different from your company's number? When you register and are approved for SMS, you are given a dedicated phone number compatible with the SMS system. This number will be based off the number you provided for your support number when registering.

 

For more info on how the 10 DLC / dedicated SMS numbers, please see this article on SMS guidelines.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎10-23-2023 10:49 AM
0 Votes
‎10-23-2023 10:49 AM

Hello @theatre ,

 

I think a few words got left out of your post, but from what I'm gathering you're confused on why your SMS send number is different from your company's number? When you register and are approved for SMS, you are given a dedicated phone number compatible with the SMS system. This number will be based off the number you provided for your support number when registering.

 

For more info on how the 10 DLC / dedicated SMS numbers, please see this article on SMS guidelines.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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