Solved: Series Trigger - Constant Contact Community

YvonneM814 · ‎08-19-2022

Is the time delay from the Original Trigger Date or from when the last email is sent?

William_A · ‎08-19-2022

The delay will be based on the trigger, not the sendout. So an initial step in an automation with a delay of 4 days means that it will sendout 4 days after the trigger requirement is met. Each subsequent step will send with their respective delays based on when the previous step sent.

For more info on automation functionality and settings delays, I'd recommend checking out these articles:

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William A
Community & Social Media Support

View solution in original post

William_A · ‎08-19-2022

Hello @YvonneM814 ,

The delay will be based on the trigger, not the sendout. So an initial step in an automation with a delay of 4 days means that it will sendout 4 days after the trigger requirement is met. Each subsequent step will send with their respective delays based on when the previous step sent.

For more info on automation functionality and settings delays, I'd recommend checking out these articles:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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