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DonF4647
Rookie
‎07-06-2022 09:16 AM
0 Votes
‎07-06-2022 09:16 AM

Link you provide does not work on Instagram it works in Facebook, but not insta gram. How do I fix this issue?

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎07-06-2022 03:45 PM
0 Votes
‎07-06-2022 03:45 PM

Hello @DonF4647 ,

 

Due to how Instagram functions, you can't add live, clickable/tappable links to posts' descriptions. This is a basic functionality of Instagram, and not something we can control. The only way to include a live link on Instagram is via your profile's bio. Typically if a page wants to direct followers to a site, it'll include a bit in the post's description encouraging them to check the link in their bio. With this in mind, if you plan on doing multiple social platforms at once, it's strongly advised to setup your Insta post as a variation.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
Administrator
‎07-06-2022 03:45 PM
0 Votes
‎07-06-2022 03:45 PM

Hello @DonF4647 ,

 

Due to how Instagram functions, you can't add live, clickable/tappable links to posts' descriptions. This is a basic functionality of Instagram, and not something we can control. The only way to include a live link on Instagram is via your profile's bio. Typically if a page wants to direct followers to a site, it'll include a bit in the post's description encouraging them to check the link in their bio. With this in mind, if you plan on doing multiple social platforms at once, it's strongly advised to setup your Insta post as a variation.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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